{"id":13401,"date":"2019-08-09T15:06:42","date_gmt":"2019-08-09T22:06:42","guid":{"rendered":"https:\/\/ciraapps.com\/?p=13401"},"modified":"2026-03-13T20:36:04","modified_gmt":"2026-03-14T03:36:04","slug":"merged-contacts-cirasync","status":"publish","type":"post","link":"https:\/\/cirasync.com\/de\/support\/merged-contacts-cirasync\/","title":{"rendered":"I am updating contacts with new contact information, but CiraSync keeps adding contact information to the contact instead of replacing it with the new information. Why is this happening? What should I do?"},"content":{"rendered":"

You probably have the same contact in your phone’s default Contact folder or in a folder not managed by CiraSync. In this case, CiraSync will not touch these duplicate contacts, but instead, merge these contacts. This can be solved by cleaning up your device folders. If you need assistance, please contact our Customer Success Team at cirasync@support.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

You probably have the same contact in your phone’s default Contact folder or in a folder not managed by CiraSync. In this case, CiraSync will not touch these duplicate contacts, but instead, merge these contacts. This can be solved by cleaning up your device folders. If you need assistance, please contact our Customer Success Team […]<\/p>\n","protected":false},"author":12,"featured_media":46650,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page-special.php","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_nextfly_llmd_date_locked":false,"footnotes":""},"categories":[1420,1459],"tags":[4417],"ppma_author":[13546],"class_list":["post-13401","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-sync","category-support","tag-faq"],"yoast_head":"\nCiraSync Adds Info Instead of Replacing Contacts<\/title>\n<meta name=\"description\" content=\"CiraSync support: Guides for setting up GAL, calendar and public folder synchronization.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cirasync.com\/de\/support\/merged-contacts-cirasync\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I am updating contacts with new contact information, but CiraSync keeps adding contact information to the contact instead of replacing it with the new information. 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