{"id":16866,"date":"2019-10-22T11:59:21","date_gmt":"2019-10-22T18:59:21","guid":{"rendered":"https:\/\/ciraapps.com\/?p=16866"},"modified":"2026-02-19T11:13:45","modified_gmt":"2026-02-19T18:13:45","slug":"how-to-enable-native-sync-on-smartphones","status":"publish","type":"post","link":"https:\/\/cirasync.com\/support\/how-to-enable-native-sync-on-smartphones\/","title":{"rendered":"Enabling Native Sync on Smartphones"},"content":{"rendered":"<p>If you are using CiraSync to sync Office 365 contact subfolders, they may not show up on your smartphone. This usually occurs on older iOS and Android devices. There are two solutions available for this problem:<\/p>\n<ul>\n<li><a href=\"\/support\/how-to-enable-mobile-exchange-connector\/\">Enabling the Mobile Exchange Connector<\/a><\/li>\n<li><a href=\"\/support\/it-management\/how-to-enable-native-sync-on-smartphones\/\">Enabling Native Sync<\/a><\/li>\n<\/ul>\n<p>The following procedures shows how to enable Native Sync on smart devices.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Instructions\"><\/span>Instructions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Enabling_Native_Sync_for_iOS_Devices\"><\/span>Enabling Native Sync for iOS Devices<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>1. Download the <strong>CiraSync Public Folder App for Office 365 <\/strong>from the Apple App Store.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/launch-cirasync-app.jpg\" alt=\"launch cirasync app\" width=\"204\" height=\"412\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>2. Launch the app.<\/p>\n<p>&nbsp;<\/p>\n<p>3. Provide your Office 365 email. You will be taken to the Office 365 login page.<\/p>\n<p><img decoding=\"async\" class=\"wp-image-42904 aligncenter\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/office-365-login.jpg\" alt=\"office 365 login\" width=\"227\" height=\"331\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/office-365-login.jpg 252w, https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/office-365-login-206x300.jpg 206w\" sizes=\"(max-width: 227px) 100vw, 227px\" \/><\/p>\n<p>4. Enter your password. CiraSync will ask for permission to access your iPhone.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-42908 \" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/enter-cirasync-password.jpg\" alt=\"enter cirasync password\" width=\"204\" height=\"380\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/enter-cirasync-password.jpg 256w, https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/enter-cirasync-password-161x300.jpg 161w\" sizes=\"(max-width: 204px) 100vw, 204px\" \/><\/p>\n<p>5. Tap the ellipsis in the bottom-right corner of the app &gt; <strong>View Settings.<\/strong><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-42912 \" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/tap-ellipsis.jpg\" alt=\"tap ellipsis\" width=\"246\" height=\"499\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/tap-ellipsis.jpg 328w, https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/tap-ellipsis-148x300.jpg 148w\" sizes=\"(max-width: 246px) 100vw, 246px\" \/><\/p>\n<p>6. Tap the slider next to <strong>Native Sync<\/strong> to enable <strong>Native Sync. <\/strong>The CiraSync Mobile app populates the native address book with the listed sources. (See figure below.) <img decoding=\"async\" class=\"aligncenter wp-image-16867 \" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/Native-Sync-iOS-App_nomarkup.png\" alt=\"\" width=\"259\" height=\"522\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Enabling_Native_Sync_for_Android_Devices\"><\/span>Enabling Native Sync for Android Devices<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>1. Download the <strong>CiraSync Public Folder App for Office 365\u00a0<\/strong>from the Google Play Store.<\/p>\n<p><img decoding=\"async\" class=\" wp-image-42916 aligncenter\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/download-android-cirasync-app.jpg\" alt=\"download android cirasync app\" width=\"310\" height=\"393\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/download-android-cirasync-app.jpg 312w, https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/download-android-cirasync-app-236x300.jpg 236w\" sizes=\"(max-width: 310px) 100vw, 310px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>2. Launch the app.<\/p>\n<p>&nbsp;<\/p>\n<p>3. Provide your Office 365 email. You will be taken to the Office 365 login page.<\/p>\n<p><img decoding=\"async\" class=\" wp-image-42904 aligncenter\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/office-365-login.jpg\" alt=\"office 365 login\" width=\"306\" height=\"445\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/office-365-login.jpg 252w, https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/office-365-login-206x300.jpg 206w\" sizes=\"(max-width: 306px) 100vw, 306px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>4. Enter your Office 365 password. CiraSync will ask for permission to access your account. (See figure below.) <img decoding=\"async\" class=\"aligncenter wp-image-16869\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/Native-Sync-Android-App-Permissions_nomarkup.png\" alt=\"\" width=\"299\" height=\"524\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>5. Tap <strong>Allow<\/strong> when CiraSync asks for permission to access your contacts and calendars.<\/p>\n<p>&nbsp;<\/p>\n<p>6. Tap ellipsis on the bottom-right corner of the app &gt; <strong>View Settings.<\/strong><\/p>\n<p><img decoding=\"async\" class=\" wp-image-42924 aligncenter\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/tap-ellipsis-android.jpg\" alt=\"tap ellipsis android\" width=\"246\" height=\"495\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/tap-ellipsis-android.jpg 322w, https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/tap-ellipsis-android-149x300.jpg 149w\" sizes=\"(max-width: 246px) 100vw, 246px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>7. Tap the slider next to <strong>Native Sync <\/strong>to enable Native Sync. The CiraSync Mobile app then populates the native address book with the listed sources.<\/p>\n<p><img decoding=\"async\" class=\" wp-image-42928 aligncenter\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/tap-native-sync-slider.jpg\" alt=\"tap native sync slider\" width=\"303\" height=\"483\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/tap-native-sync-slider.jpg 315w, https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/tap-native-sync-slider-188x300.jpg 188w\" sizes=\"(max-width: 303px) 100vw, 303px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Trigger_Sync_to_Native_Address_Book\"><\/span><strong>Trigger Sync to Native Address Book<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<div class=\"flex max-w-full flex-col flex-grow\">\n<div class=\"min-h-8 text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"c08fa1aa-9e52-4c33-bbbe-0b83f183434f\" data-message-model-slug=\"gpt-4o\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p>Here\u2019s how you can trigger a synchronization to the native address book using the CiraSync Mobile Application. Follow these steps to ensure your contacts are seamlessly updated on your mobile device.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><span style=\"font-weight: 400;\">1. Tap the <\/span><b>ellipsis (three dots)<\/b><span style=\"font-weight: 400;\"> in the bottom-right corner of the app.<\/span><\/p>\n<p><img decoding=\"async\" class=\"\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/image-45.jpg\" width=\"366\" height=\"792\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">2. Select <\/span><b>Settings<\/b><\/p>\n<p><span style=\"font-weight: 400;\">.<img decoding=\"async\" class=\"\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/image-48-473x1024.jpg\" width=\"365\" height=\"790\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">3. Tap on <\/span><b>Native Sync<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><img decoding=\"async\" class=\"\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/image-46-473x1024.jpg\" width=\"300\" height=\"649\" \/><\/p>\n<p><span style=\"font-weight: 400;\">4. Next to <\/span><b>Trigger Sync<\/b><span style=\"font-weight: 400;\">, tap <\/span><b>Sync Now<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><img decoding=\"async\" class=\"\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/image-47-473x1024.jpg\" width=\"319\" height=\"691\" \/><\/p>\n<p><span style=\"font-weight: 400;\">5. This will sync your contacts directly to your device&#8217;s native address book.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are using CiraSync to sync Office 365 contact subfolders, they may not show up on your smartphone. This usually occurs on older iOS and Android devices. There are two solutions available for this problem: Enabling the Mobile Exchange Connector Enabling Native Sync The following procedures shows how to enable Native Sync on smart [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":46650,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page-special.php","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_nextfly_llmd_date_locked":false,"footnotes":""},"categories":[1417,1420,1416,1459],"tags":[],"ppma_author":[13546],"class_list":["post-16866","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-calendar-sync","category-contact-sync","category-it-management","category-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Enabling Native Sync on Smartphone Devices | CiraSync<\/title>\n<meta name=\"description\" content=\"Office 365 contacts and calendars may not appear on your smartphone. Learn how to solve this problem by enabling Native Sync.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cirasync.com\/de\/gestion-de-ti\/how-to-enable-native-sync-on-smartphones\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Enabling Native Sync on Smartphones\" \/>\n<meta property=\"og:description\" content=\"Office 365 contacts and calendars may not appear on your smartphone. Learn how to solve this problem by enabling Native Sync.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cirasync.com\/es\/gestion-de-ti\/how-to-enable-native-sync-on-smartphones\/\" \/>\n<meta property=\"og:site_name\" content=\"CiraSync\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CiraSync\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-10-22T18:59:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-19T18:13:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/launch-cirasync-app.jpg\" \/>\n<meta name=\"author\" content=\"Ema Zulic\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@CiraSync\" \/>\n<meta name=\"twitter:site\" content=\"@CiraSync\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ema Zulic\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"5\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/cirasync.com\/es\/gestion-de-ti\/how-to-enable-native-sync-on-smartphones\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/cirasync.com\/support\/how-to-enable-native-sync-on-smartphones\/\"},\"author\":{\"name\":\"Ema Zulic\",\"@id\":\"https:\/\/cirasync.com\/de\/#\/schema\/person\/a179dfe101e83de2d1e79161e39e58d0\"},\"headline\":\"Enabling Native Sync on Smartphones\",\"datePublished\":\"2019-10-22T18:59:21+00:00\",\"dateModified\":\"2026-02-19T18:13:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/cirasync.com\/support\/how-to-enable-native-sync-on-smartphones\/\"},\"wordCount\":336,\"publisher\":{\"@id\":\"https:\/\/cirasync.com\/de\/#organization\"},\"image\":{\"@id\":\"https:\/\/cirasync.com\/es\/gestion-de-ti\/how-to-enable-native-sync-on-smartphones\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/05\/CiraSync-Knowledge-Base-1080x630-Light.jpg\",\"articleSection\":[\"Calendar Sync\",\"Contact Sync\",\"IT Management\",\"Support Articles\"],\"inLanguage\":\"de\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cirasync.com\/support\/how-to-enable-native-sync-on-smartphones\/\",\"url\":\"https:\/\/cirasync.com\/es\/gestion-de-ti\/how-to-enable-native-sync-on-smartphones\/\",\"name\":\"Enabling Native Sync on Smartphone Devices | CiraSync\",\"isPartOf\":{\"@id\":\"https:\/\/cirasync.com\/de\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/cirasync.com\/es\/gestion-de-ti\/how-to-enable-native-sync-on-smartphones\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/cirasync.com\/es\/gestion-de-ti\/how-to-enable-native-sync-on-smartphones\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/05\/CiraSync-Knowledge-Base-1080x630-Light.jpg\",\"datePublished\":\"2019-10-22T18:59:21+00:00\",\"dateModified\":\"2026-02-19T18:13:45+00:00\",\"description\":\"Office 365 contacts and calendars may not appear on your smartphone. 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