{"id":17176,"date":"2019-11-01T10:24:29","date_gmt":"2019-11-01T17:24:29","guid":{"rendered":"https:\/\/ciraapps.com\/?p=17176"},"modified":"2026-02-19T11:19:12","modified_gmt":"2026-02-19T18:19:12","slug":"adding-real-point-of-contact","status":"publish","type":"post","link":"https:\/\/cirasync.com\/de\/support\/adding-real-point-of-contact\/","title":{"rendered":"When I log in to the CiraSync dashboard, I get a pop-up prompting me to add a real Point of Contact. However, there is no way to add one. What do I do?"},"content":{"rendered":"<p>To solve this issue, log in to the CiraSync dashboard with the tenant service account in an incognito window. The CiraSync dashboard should let you add a Point of Contact. <div class='et-box et-info'>\n\t\t\t\t\t<div class='et-box-content'><strong>NOTE: <\/strong>If the tenant does not have a tenant service account, you can log in to the Global Admin account that is managing the dashboard or <a href=\"\/support\/setting-up-service-account\/\">create a service account<\/a>.<\/div><\/div><\/p>\n<p>If this issue still persists, please contact our Customer Success Team by <a href=\"\/support-request\/\">submitting a support ticket<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To solve this issue, log in to the CiraSync dashboard with the tenant service account in an incognito window. The CiraSync dashboard should let you add a Point of Contact. If this issue still persists, please contact our Customer Success Team by submitting a support ticket.<\/p>\n","protected":false},"author":12,"featured_media":14803,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_nextfly_llmd_date_locked":false,"footnotes":""},"categories":[1416,1459],"tags":[4417],"ppma_author":[13546],"class_list":["post-17176","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-management","category-support","tag-faq"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Adding a Real Point of Contact | CiraSync<\/title>\n<meta name=\"description\" content=\"When I log in to the CiraSync dashboard, I get a pop-up prompting me to add a real Point of Contact. 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