{"id":19034,"date":"2020-01-17T12:33:09","date_gmt":"2020-01-17T19:33:09","guid":{"rendered":"http:\/\/cirasync.com\/?p=19034"},"modified":"2026-02-19T10:46:20","modified_gmt":"2026-02-19T17:46:20","slug":"merged-linked-corrupted-contacts-ios","status":"publish","type":"post","link":"https:\/\/cirasync.com\/de\/it-management\/merged-linked-corrupted-contacts-ios\/","title":{"rendered":"How to Resolve Linked, Merged, and Corrupted iOS Contacts | CiraSync"},"content":{"rendered":"<p>With the recent updates to iOS, contact merging issues can occur on iPhones. These issues can lead to merged, linked, or corrupted contacts. This guide shows how to resolve these compatibility issues. These issues can be present with other Microsoft applications that deal with contacts.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Before_You_Start\"><\/span>Before You Start<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>We recommend that you <a href=\"\/support-request\/\">submit a support ticket<\/a> to connect with the CiraSync Customer Success Team before performing these procedures. Then, enter a zoom session with a Customer Success Team Representative and enter screen-share mode. This is to ensure that all steps are performed correctly.<\/li>\n<li>Before performing this procedure, please ensure your device is connected to WiFi.<\/li>\n<li>The following procedures are performed with an iPhone.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Instructions\"><\/span>Instructions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li>Open\u00a0<strong>Settings.\u00a0<\/strong><\/li>\n<li>Tap <strong>Passwords &amp; Accounts. <\/strong>The <strong>Passwords &amp; Accounts <\/strong>settings will open. (See figure below.) <img decoding=\"async\" class=\"aligncenter wp-image-19043\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2020\/01\/Passwords-Accounts-Settings-1.png\" alt=\"\" width=\"414\" height=\"598\" \/><\/li>\n<li>Tap <strong>iCloud<\/strong>. The <strong>Apple ID <\/strong>settings will open. (See figure below.) <img decoding=\"async\" class=\"aligncenter wp-image-19051\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2020\/01\/Apple-ID-Settings-614x1024.png\" alt=\"\" width=\"414\" height=\"690\" \/><\/li>\n<li>Tap <strong>iCloud.<\/strong> The <strong>iCloud <\/strong>settings will open. (See figure below.)<img decoding=\"async\" class=\"aligncenter wp-image-19059\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2020\/01\/iCloud-Settings-614x1024.png\" alt=\"\" width=\"414\" height=\"691\" \/><\/li>\n<li>Tap the slider next to\u00a0<strong>Contacts.<\/strong> A prompt will appear. (See figure below.) <img decoding=\"async\" class=\"aligncenter wp-image-19098\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2020\/01\/iCloud-Settings-Prompt-473x1024.png\" alt=\"\" width=\"414\" height=\"896\" \/><\/li>\n<li>Tap <strong>Delete from My iPhone.\u00a0\u00a0<\/strong><div class='et-box et-info'>\n\t\t\t\t\t<div class='et-box-content'><strong>NOTE:<\/strong> This will not permanently delete contacts. Contact data is stored in the iCloud. This will only remove contacts from the phone.<\/div><\/div><\/li>\n<li>Return to the <strong>Passwords &amp; Accounts\u00a0<\/strong>settings.<\/li>\n<li>Tap any other contact source that is being used for CiraSync sync configurations. In this example, tap\u00a0<strong>Exchange.\u00a0<\/strong><\/li>\n<li>Tap the slider next to\u00a0<strong>Contacts.<\/strong>\u00a0 A prompt will appear. (See figure below.) <img decoding=\"async\" class=\"aligncenter wp-image-19075\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2020\/01\/Exchange-Settings-Prompt-1-473x1024.png\" alt=\"\" width=\"414\" height=\"896\" \/><\/li>\n<li>Tap <strong>Delete from My iPhone.\u00a0\u00a0<\/strong><div class='et-box et-info'>\n\t\t\t\t\t<div class='et-box-content'><strong>NOTE:<\/strong> This will not permanently delete contacts. Microsoft contact data is stored in the Microsoft Cloud. This prompt will only delete Exchange contacts from the phone.<\/div><\/div><\/li>\n<li>Navigate to <strong>Contacts. <\/strong>There should be no contacts. <div class='et-box et-info'>\n\t\t\t\t\t<div class='et-box-content'><strong>NOTE: <\/strong>The process of deleting contacts may take your phone 30\u201340 minutes.<\/div><\/div><\/li>\n<li>Return to the <strong>iCloud <\/strong>and other contact source settings.<\/li>\n<li>Tap the slider next to <strong>Contacts<\/strong> for each setting.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>With the recent updates to iOS, contact merging issues can occur on iPhones. These issues can lead to merged, linked, or corrupted contacts. This guide shows how to resolve these compatibility issues. These issues can be present with other Microsoft applications that deal with contacts. Before You Start We recommend that you submit a support [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":46650,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_nextfly_llmd_date_locked":false,"footnotes":""},"categories":[1416,1459],"tags":[70],"ppma_author":[13546],"class_list":["post-19034","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-management","category-support","tag-ios"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Resolve Linked, Merged, and Corrupted iOS Contacts | CiraSync<\/title>\n<meta name=\"description\" content=\"With the recent iOS updates, CiraSync compatability issues can occur leading to merged, linked, or corrupted contacts. 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