{"id":16460,"date":"2019-10-08T12:53:44","date_gmt":"2019-10-08T19:53:44","guid":{"rendered":"http:\/\/cirasync.com\/?p=16460"},"modified":"2025-10-27T19:04:47","modified_gmt":"2025-10-28T02:04:47","slug":"adding-syncing-outlook-contacts-phone-extensions-cirasync","status":"publish","type":"post","link":"https:\/\/cirasync.com\/support\/adding-syncing-outlook-contacts-phone-extensions-cirasync\/","title":{"rendered":"Adding and Syncing Outlook Contacts with Extensions with CiraSync"},"content":{"rendered":"<p>This guide shows how to do the following:<\/p>\n<ol>\n<li>Add phone number extensions to Outlook Contact items.<\/li>\n<li>Sync phone numbers with extensions using CiraSync so users in your tenant can call these numbers with the extension already dialed.<\/li>\n<\/ol>\n<div class='et-box et-info'>\n\t\t\t\t\t<div class='et-box-content'>\u00a0<strong>NOTE:\u00a0<\/strong>Caller ID will not work for GAL contacts with extensions. This is because the format of Outlook Contact Extensions does not match the format of the GAL.<\/div><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Instructions\"><\/span>Instructions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Adding_Phone_Numbers_with_Extensions_to_Outlook_Contacts\"><\/span>Adding Phone Numbers with Extensions to Outlook Contacts<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li>Log in to either Outlook Desktop or Outlook on the web. In this example, use Outlook Desktop.<\/li>\n<li>Click the <strong>People<\/strong> icon at the bottom of the left-hand navigation panel to go to People View.<\/li>\n<li>Select the Contact Folder with the desired contact.<\/li>\n<li>Right-click the contact you want to edit.<\/li>\n<li>Click <strong>Edit Contact. <\/strong>(See figure below.) <img decoding=\"async\" class=\"aligncenter size-full wp-image-16469\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/Phone-Extensions-People-Edit-Contacts_markup-1.png\" alt=\"\" width=\"976\" height=\"656\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/Phone-Extensions-People-Edit-Contacts_markup-1.png 976w, https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/Phone-Extensions-People-Edit-Contacts_markup-1-480x323.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 976px, 100vw\" \/><\/li>\n<li>Click one of the drop-down arrows that isn\u2019t for <strong>Business <\/strong>under <strong>Phone numbers. <\/strong><\/li>\n<li>Select <strong>Business 2. <\/strong><\/li>\n<li>Input the inbound number in the <strong>Business<\/strong><\/li>\n<li>Input the inbound number+,,,,+extension in <strong>Business 2. <\/strong>(See figure below.)<img decoding=\"async\" class=\"aligncenter size-full wp-image-16601\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/Phone-Extensions_nomarkup-1.png\" alt=\"\" width=\"473\" height=\"118\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/Phone-Extensions_nomarkup-1.png 473w, https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/Phone-Extensions_nomarkup-1-300x75.png 300w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/><\/li>\n<li>Click <strong>Save &amp; Close <\/strong>at the top-left corner of the window.<\/li>\n<\/ol>\n<h2 style=\"tab-stops: 52.5pt;\"><span class=\"ez-toc-section\" id=\"Syncing_Phone_Number_with_Extensions_with_CiraSync\"><\/span>Syncing Phone Number with Extensions with CiraSync<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li>Log in to the CiraSync dashboard.<\/li>\n<li>Click the username in the top-right corner of the dashboard.<\/li>\n<li>Click <strong>SETTINGS.<\/strong> (See figure below.) <img decoding=\"async\" class=\"aligncenter size-full wp-image-16467\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/Phone-Extensions-CiraSync-Settings_markup.png\" alt=\"\" width=\"558\" height=\"200\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/Phone-Extensions-CiraSync-Settings_markup.png 558w, https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/Phone-Extensions-CiraSync-Settings_markup-480x172.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 558px, 100vw\" \/><\/li>\n<li>Click <strong>Contact Fields.<\/strong><\/li>\n<li>Scroll down to <strong>BusinessPhone <\/strong>and <strong>BusinessPhone2.<\/strong><\/li>\n<li>Check <strong>Overwrite <\/strong>and <strong>Clear<\/strong> in both rows.<\/li>\n<li>Click\u00a0<strong>SAVE.<\/strong> (See figure below.) <img decoding=\"async\" class=\"aligncenter size-large wp-image-16471\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/Phone-Extensions-Contact-Fields_markup-1024x290.png\" alt=\"\" width=\"1024\" height=\"290\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/Phone-Extensions-Contact-Fields_markup-1024x290.png 1024w, https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/Phone-Extensions-Contact-Fields_markup-980x277.png 980w, https:\/\/cirasync.com\/wp-content\/uploads\/2019\/10\/Phone-Extensions-Contact-Fields_markup-480x136.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/li>\n<li>Click the CiraSync logo to return to the tenant dashboard.<\/li>\n<li>Check <strong>Update Cache<\/strong> under the <strong>Sync Status\u00a0<\/strong>pane.<\/li>\n<li>Click <strong>SYNC NOW.\u00a0<\/strong><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>This guide shows how to do the following: Add phone number extensions to Outlook Contact items. Sync phone numbers with extensions using CiraSync so users in your tenant can call these numbers with the extension already dialed. Instructions Adding Phone Numbers with Extensions to Outlook Contacts Log in to either Outlook Desktop or Outlook on [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":46650,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page-special.php","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_nextfly_llmd_date_locked":false,"footnotes":""},"categories":[1420,1459],"tags":[],"ppma_author":[13546],"class_list":["post-16460","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-sync","category-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Add and Sync Outlook Contacts with Extensions | CiraSync<\/title>\n<meta name=\"description\" content=\"Learn how to add Outlook contact items with extensions and sync these contacts with CiraSync Enterprise Edition by following these procedures.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cirasync.com\/es\/soporte\/adding-syncing-outlook-contacts-phone-extensions-cirasync\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Adding and Syncing Outlook Contacts with Extensions with CiraSync\" \/>\n<meta property=\"og:description\" content=\"Learn how to add Outlook contact items with extensions and sync these contacts with CiraSync Enterprise Edition by following these procedures.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cirasync.com\/es\/soporte\/adding-syncing-outlook-contacts-phone-extensions-cirasync\/\" \/>\n<meta property=\"og:site_name\" content=\"CiraSync\" \/>\n<meta property=\"article:publisher\" 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