{"id":30166,"date":"2020-09-14T13:53:07","date_gmt":"2020-09-14T20:53:07","guid":{"rendered":"https:\/\/ciraapps.com\/?p=30166"},"modified":"2026-03-13T20:12:26","modified_gmt":"2026-03-14T03:12:26","slug":"punto-de-contacto-real","status":"publish","type":"post","link":"https:\/\/cirasync.com\/es\/soporte\/punto-de-contacto-real\/","title":{"rendered":"Cuando entro en el panel de control de CiraSync, aparece una ventana emergente que me pide que a\u00f1ada un punto de contacto real. Sin embargo, no hay forma de a\u00f1adir uno. \u00bfQu\u00e9 debo hacer?"},"content":{"rendered":"<p>Para resolver este problema, entre en el panel de control de CiraSync con la cuenta de servicio del inquilino en una ventana de inc\u00f3gnito. El panel de CiraSync deber\u00eda permitirle a\u00f1adir un Punto de Contacto.<div class='et-box et-info'>\n\t\t\t\t\t<div class='et-box-content'><strong>NOTA: <\/strong>Si el inquilino no tiene una cuenta de servicio de inquilino, puede acceder a la cuenta de Administraci\u00f3n Global que gestiona el panel de control o <a href=\"https:\/\/cirasync.com\/es\/guia-de-inicio-rapido\/configurar-cuenta-de-servicio\/\">crear una cuenta de servicio<\/a>.<\/div><\/div><\/p>\n<p>Si este problema persiste, por favor, p\u00f3ngase en contacto con nuestro Equipo de satisfacci\u00f3n del cliente <a href=\"https:\/\/cirasync.com\/es\/solicitud-de-soporte\/\">enviando un ticket de soporte<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Para resolver este problema, entre en el panel de control de CiraSync con la cuenta de servicio del inquilino en una ventana de inc\u00f3gnito. El panel de CiraSync deber\u00eda permitirle a\u00f1adir un Punto de Contacto. Si este problema persiste, por favor, p\u00f3ngase en contacto con nuestro Equipo de satisfacci\u00f3n del cliente enviando un ticket de [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":25921,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_nextfly_llmd_date_locked":false,"footnotes":""},"categories":[10369,10372],"tags":[11014],"ppma_author":[13546],"class_list":["post-30166","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-soporte","category-gestion-de-ti","tag-preguntas-frecuentes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>A\u00f1adiendo un punto de contacto real | CiraSync<\/title>\n<meta name=\"description\" content=\"Soporte CiraSync: Gu\u00edas para configurar sincronizaci\u00f3n de GAL, calendarios y carpetas p\u00fablicas.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cirasync.com\/es\/soporte\/punto-de-contacto-real\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cuando entro en el panel de control de CiraSync, aparece una ventana emergente que me pide que a\u00f1ada un punto de contacto real. Sin embargo, no hay forma de a\u00f1adir uno. \u00bfQu\u00e9 debo hacer?\" \/>\n<meta property=\"og:description\" content=\"Soporte CiraSync: Gu\u00edas para configurar sincronizaci\u00f3n de GAL, calendarios y carpetas p\u00fablicas.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cirasync.com\/es\/soporte\/punto-de-contacto-real\/\" \/>\n<meta property=\"og:site_name\" content=\"CiraSync\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CiraSync\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-09-14T20:53:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-14T03:12:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cirasync.com\/wp-content\/uploads\/2019\/08\/FAQ-featured-image.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Ema Zulic\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@CiraSync\" \/>\n<meta name=\"twitter:site\" content=\"@CiraSync\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ema Zulic\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/cirasync.com\/es\/soporte\/punto-de-contacto-real\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/cirasync.com\/es\/soporte\/punto-de-contacto-real\/\"},\"author\":{\"name\":\"Ema Zulic\",\"@id\":\"https:\/\/cirasync.com\/es\/#\/schema\/person\/a179dfe101e83de2d1e79161e39e58d0\"},\"headline\":\"Cuando entro en el panel de control de CiraSync, aparece una ventana emergente que me pide que a\u00f1ada un punto de contacto real. 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