{"id":37607,"date":"2021-05-06T10:14:59","date_gmt":"2021-05-06T17:14:59","guid":{"rendered":"https:\/\/x-cirasync.com\/?p=37607"},"modified":"2026-03-18T09:36:36","modified_gmt":"2026-03-18T16:36:36","slug":"icsp-higher-resolutions-utiliza-cirasync-para-innovar-a-la-perfeccion-la-gestion-de-contactos-de-una-empresa-de-servicios-publicos","status":"publish","type":"post","link":"https:\/\/cirasync.com\/es\/casos-de-estudio\/icsp-higher-resolutions-utiliza-cirasync-para-innovar-a-la-perfeccion-la-gestion-de-contactos-de-una-empresa-de-servicios-publicos\/","title":{"rendered":"iCSP Higher Resolutions utiliza CiraSync para innovar a la perfecci\u00f3n la gesti\u00f3n de contactos de una empresa de servicios p\u00fablicos"},"content":{"rendered":"

Resumen ejecutivo<\/h4>\n

Higher Resolutions<\/a>, el principal proveedor de servicios gestionados y soluciones inform\u00e1ticas integrales en la zona de Austin, Texas, ofrece servicios innovadores y pr\u00e1cticos a sus clientes de servicios p\u00fablicos. Uno de sus clientes, San Bernard Electric Cooperative, Inc. (SBEC)<\/a>, es una empresa de distribuci\u00f3n que da servicio a 25.000 medidores en ocho condados de Texas. Despu\u00e9s de pasar a Microsoft Office 365, SBEC descubri\u00f3 que Office 365 no sincroniza autom\u00e1ticamente los contactos, calendarios compartidos y notas con los tel\u00e9fonos m\u00f3viles de la empresa, un requisito empresarial fundamental para una organizaci\u00f3n con tres oficinas y una plantilla m\u00f3vil. Los expertos en TI de Higher Resolutions se encargaron de encontrar una soluci\u00f3n SaaS segura basada en Azure que sincronizara autom\u00e1ticamente las listas de contactos de Office 365 con los tel\u00e9fonos m\u00f3viles de los empleados de SBEC.<\/p>\n

Desaf\u00edos<\/h4>\n

Tradicionalmente, las cooperativas el\u00e9ctricas peque\u00f1as y medianas no han sido las primeras en adoptar la tecnolog\u00eda, lo que hace que los proveedores de servicios en la nube (CSP), como Higher Resolutions, se encuentren a menudo con resistencia cuando proponen nuevas soluciones tecnol\u00f3gicas que abordan las necesidades empresariales del momento. Pero, SBEC, fundada en 1939, adopt\u00f3 la tecnolog\u00eda cloud-first al trasladar toda la organizaci\u00f3n a Office 365 basado en Azure en la primavera de 2018. Pronto se dieron cuenta de que Microsoft no admite la sincronizaci\u00f3n automatizada de las Listas Globales de Direcciones (GAL) compartidas de Office 365 con los tel\u00e9fonos m\u00f3viles de la empresa y encargaron a su proveedor de soluciones de IT, Higher Resolution, que encontrara una forma mejor. Chris Murphy, propietario de Higher Resolutions, se puso en contacto con Microsoft y descubri\u00f3 que su soluci\u00f3n para la sincronizaci\u00f3n no era una soluci\u00f3n en absoluto.<\/p>\n

\u00abDesde el punto de vista t\u00e9cnico, CiraSync es una soluci\u00f3n f\u00e1cil de utilizar y de empezar a usar de inmediato\u00bb. Chris Murphy, Higher Resolutions<\/p><\/blockquote>\n

\"\"<\/p>\n

Soluci\u00f3n<\/h4>\n

El Sr. Murphy se conect\u00f3 a Internet para consultar los foros de usuarios y encontr\u00f3 CiraSync<\/a> mientras buscaba soluciones viables. Decidi\u00f3 probar la demostraci\u00f3n y r\u00e1pidamente se dio cuenta de lo r\u00e1pido y f\u00e1cil que era empezar a utilizarlo. \u00abUna vez que probamos CiraSync internamente en nuestro propio entorno, decidimos que era una soluci\u00f3n f\u00e1cil de implementar para nuestro cliente\u00bb, dijo el Sr. Murphy. Los empleados nuevos y los actuales de SBEC est\u00e1n encantados con la posibilidad de tener acceso instant\u00e1neo al directorio de la empresa y a la GAL en sus tel\u00e9fonos m\u00f3viles. Higher Resolutions lleva un a\u00f1o utilizando CiraSync sin encontrarse con ning\u00fan problema, e incluso se puso en contacto con el servicio de asistencia para resolver una duda sobre el portal de socios y el personal se mostr\u00f3 muy amable y competente. Higher Resolutions est\u00e1 deseando extender CiraSync a sus otros clientes de servicios p\u00fablicos en Texas.<\/p>\n

Descargar PDF<\/a><\/h4>\n","protected":false},"excerpt":{"rendered":"

Resumen ejecutivo Higher Resolutions, el principal proveedor de servicios gestionados y soluciones inform\u00e1ticas integrales en la zona de Austin, Texas, ofrece servicios innovadores y pr\u00e1cticos a sus clientes de servicios p\u00fablicos. Uno de sus clientes, San Bernard Electric Cooperative, Inc. 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