{"id":50728,"date":"2024-10-03T08:52:37","date_gmt":"2024-10-03T15:52:37","guid":{"rendered":"https:\/\/cirasync.com\/?p=50728"},"modified":"2025-12-16T08:06:39","modified_gmt":"2025-12-16T15:06:39","slug":"update-the-global-address-list","status":"publish","type":"post","link":"https:\/\/cirasync.com\/es\/blog-articles\/update-the-global-address-list\/","title":{"rendered":"Update Global Address List (Manual &amp; Auto) | CiraSync"},"content":{"rendered":"\n<p>If you don\u2019t know what a <a href=\"https:\/\/cirasync.com\/blog-articles\/global-address-list\/\">Global Address List (GAL)<\/a> is, it\u2019s simply a list of employees\u2019 contacts within a company. However, updating the GAL is hectic and time-consuming, especially as the organization grows.<\/p>\n\n\n\n<p>Interestingly, a <a href=\"https:\/\/www.blackline.com\/about\/press-releases\/2019\/over-half-of-global-executives-surveyed-not-confident-in-identifying-financial-data-inaccuracies\/\">Blackline survey<\/a> found that nearly 70% of business leaders had made a critical decision while working with incorrect data because of human error, multiple data sources, and a lack of automated controls.<\/p>\n\n\n\n<p>How do we avoid the same consequences for your organization? We need to update the Global Address List regularly.<\/p>\n\n\n\n<p>Let\u2019s see the correct steps to follow!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Key Takeaways:<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can automatically update the GAL by using a third-party tool like <a href=\"https:\/\/cirasync.com\/gal-sync\/\">CiraSync<\/a>.<\/li>\n\n\n\n<li>You can manually update the global address list by going to Outlook > File > Account settings > Download changes since last Send\/Receive > Ok.<\/li>\n\n\n\n<li>The Global Address List updates almost immediately. However, changes may take 24-48 hours to appear in the offline address book.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Alternar tabla de contenidos\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/cirasync.com\/es\/blog-articles\/update-the-global-address-list\/#How_to_Manually_Update_the_Global_Address_List_GAL\" >How to Manually Update the Global Address List (GAL)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/cirasync.com\/es\/blog-articles\/update-the-global-address-list\/#How_Long_Does_the_Global_Address_List_Take_to_Update\" >How Long Does the Global Address List Take to Update?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/cirasync.com\/es\/blog-articles\/update-the-global-address-list\/#How_to_Automatically_Update_the_Global_Address_List\" >How to Automatically Update the Global Address List?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/cirasync.com\/es\/blog-articles\/update-the-global-address-list\/#Best_Practices_for_Managing_the_Outlook_Global_Address_List\" >Best Practices for Managing the Outlook Global Address List<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/cirasync.com\/es\/blog-articles\/update-the-global-address-list\/#1_Automatically_Update_Your_Global_Address_List\" >1. Automatically Update Your Global Address List<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/cirasync.com\/es\/blog-articles\/update-the-global-address-list\/#2_Communicate_GAL_Changes_to_Users\" >2. Communicate GAL Changes to Users<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/cirasync.com\/es\/blog-articles\/update-the-global-address-list\/#3_Do_Regular_Audits_to_Ensure_Accuracy_and_Completeness\" >3. Do Regular Audits to Ensure Accuracy and Completeness<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/cirasync.com\/es\/blog-articles\/update-the-global-address-list\/#3_Common_Problems_People_Encounter_When_Updating_the_GAL\" >3 Common Problems People Encounter When Updating the GAL<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/cirasync.com\/es\/blog-articles\/update-the-global-address-list\/#1_Delayed_Synchronization\" >1. Delayed Synchronization<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/cirasync.com\/es\/blog-articles\/update-the-global-address-list\/#2_Missing_or_Inaccurate_Contact_Information\" >2. Missing or Inaccurate Contact Information<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/cirasync.com\/es\/blog-articles\/update-the-global-address-list\/#3_Duplicate_Entries\" >3. Duplicate Entries<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/cirasync.com\/es\/blog-articles\/update-the-global-address-list\/#Frequently_Asked_Questions\" >Frequently Asked Questions<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-how-to-manually-update-the-global-address-list-gal\"><span class=\"ez-toc-section\" id=\"How_to_Manually_Update_the_Global_Address_List_GAL\"><\/span><strong>How to Manually Update the Global Address List (GAL)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>If your organization is relatively small or doesn\u2019t update frequently, you may be able to get away with updating the <a href=\"https:\/\/cirasync.com\/gal-sync\/\">GAL<\/a> manually (for a while).&nbsp;<\/p>\n\n\n\n<p>Here\u2019s how to do it in Microsoft Outlook:<\/p>\n\n\n\n<p>1. Open Outlook and click \u201cFile\u201d in the top left corner.<\/p>\n\n\n\n<p>2. Click \u201cAccount Settings\u201d and \u201cDownload Address Book.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"619\" height=\"354\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/download-the-global-address-list.jpg\" alt=\"download the global address list\" class=\"wp-image-50736\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/download-the-global-address-list.jpg 619w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/download-the-global-address-list-480x275.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 619px, 100vw\" \/><\/figure>\n\n\n\n<p>3. When the \u201cOffline Address Book\u201d dialog box appears, check the box next to \u201cDownload changes since last Send\/Receive,\u201d and click OK.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"540\" height=\"217\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Update-the-Global-Address-List.jpg\" alt=\"Update the Global Address List\" class=\"wp-image-50732\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Update-the-Global-Address-List.jpg 540w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Update-the-Global-Address-List-480x193.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 540px, 100vw\" \/><\/figure>\n\n\n\n<p>4. Wait for the updates to happen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-long-does-the-global-address-list-take-to-update\"><span class=\"ez-toc-section\" id=\"How_Long_Does_the_Global_Address_List_Take_to_Update\"><\/span><strong>How Long Does the Global Address List Take to Update?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The Global Address List updates almost immediately. However, changes may take 24-48 hours to appear in the offline address book.<\/p>\n\n\n\n<p>If you have a small or an up-and-coming company, the GAL could take a few minutes to update; on the other hand, a large enterprise could take several hours.&nbsp;<\/p>\n\n\n\n<p>Plus, <a href=\"https:\/\/cirasync.com\/blog-articles\/export-the-offline-global-address-list\/\">exporting or waiting for the offline global address<\/a> list to update is terrible for productivity. We\u2019re talking about missed opportunities, redundant work, and communication breakdowns.&nbsp;<\/p>\n\n\n\n<p>Therefore, employees could easily be stuck with outdated contact information, leading to communication issues. That\u2019s why organizations need to <strong>automate<\/strong> the process of updating their GALs, and we have the perfect solutions for that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/cirasync.com\/\">CiraSync<\/a>: To sync Public Folder and <a href=\"https:\/\/cirasync.com\/support\/sync-outlook-contacts-to-iphone\/\">GAL contacts to iPhone<\/a> and <a href=\"https:\/\/cirasync.com\/blog-articles\/sync-outlook-contacts-to-android\/\">Android devices<\/a>.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/cirahub.com\/\">CiraHub<\/a>: To sync multiple GALs together.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-automatically-update-the-global-address-list\"><span class=\"ez-toc-section\" id=\"How_to_Automatically_Update_the_Global_Address_List\"><\/span><strong>How to Automatically Update the Global Address List?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>You can use <a href=\"https:\/\/cirasync.com\/\">CiraSync<\/a> to automatically sync GAL contacts instead of updating the GAL manually every time a change happens. Moreover, it\u2019s compatible with many platforms, including CRMs like Salesforce.<\/p>\n\n\n\n<p><a href=\"https:\/\/cirasync.com\/blog-articles\/sync-it-contacts-to-smartphones\/\">IT firms<\/a> and <a href=\"https:\/\/cirasync.com\/blog-articles\/sync-financial-services-contacts-to-smartphones\/\">financial services<\/a> use the GAL syncing tool to automatically push new contacts to employees\u2019 smartphones. For example, <a href=\"https:\/\/cirasync.com\/case-studies\/morse-group-automated-contact-sync\/\">The Morse Group saves IT 500+ hours<\/a> annually using CiraSync.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.linkedin.com\/in\/ed-handschuh-b6b8352b\/\">Ed Handschuh<\/a>, Senior Network Administrator, said:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-background\" style=\"background-color:#ffe29154\">\u201cWe have 2,500 employees and contractors working at different job sites across the United States. These people need and deserve to have up-to-date contacts at their fingertips. We have 2,500 employees and contractors working at different job sites across the United States. These people need and deserve to have up-to-date contacts at their fingertips.\u201d<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"241\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/The-Morse-Group-Situation-With-Updating-the-Global-Address-List-1024x241.jpg\" alt=\"\" class=\"wp-image-50740\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/The-Morse-Group-Situation-With-Updating-the-Global-Address-List-1024x241.jpg 1024w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/The-Morse-Group-Situation-With-Updating-the-Global-Address-List-980x231.jpg 980w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/The-Morse-Group-Situation-With-Updating-the-Global-Address-List-480x113.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p>He continued:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-background\" style=\"background-color:#ffe29154\">\u201cCiraSync is a solution we find indispensable; no other syncing solution comes close.\u201d<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"241\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/The-Morse-Group-Automatically-Update-the-Global-Address-List-to-Smartphones-1024x241.jpg\" alt=\"\" class=\"wp-image-50744\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/The-Morse-Group-Automatically-Update-the-Global-Address-List-to-Smartphones-1024x241.jpg 1024w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/The-Morse-Group-Automatically-Update-the-Global-Address-List-to-Smartphones-980x231.jpg 980w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/The-Morse-Group-Automatically-Update-the-Global-Address-List-to-Smartphones-480x113.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p>So, how do you automatically sync GAL contacts?<\/p>\n\n\n\n<p>Here&#8217;s a step-by-step guide:<\/p>\n\n\n\n<p>1. <a href=\"https:\/\/cirasync.com\/pricing\/\">Sign up for CiraSync<\/a>. It\u2019s completely free.<\/p>\n\n\n\n<p>2. After following the process, you\u2019ll get access to your dashboard. Click the <strong>+ <\/strong>sign next to \u201cContact Lists.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"510\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Click-the-plus-sign-in-CiraSync-1-1024x510.jpg\" alt=\"Click the plus sign in CiraSync\" class=\"wp-image-50748\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Click-the-plus-sign-in-CiraSync-1-1024x510.jpg 1024w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Click-the-plus-sign-in-CiraSync-1-980x488.jpg 980w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Click-the-plus-sign-in-CiraSync-1-480x239.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p>3. You\u2019ll see multiple source types to choose from. The CiraSync platform needs to know where your contacts come from before pushing them to smartphones.<\/p>\n\n\n\n<p>For this example, I will use the \u201cGlobal Address List\u201d as our source of contacts.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1024\" height=\"503\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Choose-the-Contact-Source-to-Update.png\" alt=\"Choose the Contact Source to Update\" class=\"wp-image-50756\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Choose-the-Contact-Source-to-Update.png 1024w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Choose-the-Contact-Source-to-Update-980x481.png 980w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Choose-the-Contact-Source-to-Update-480x236.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p>3. Next, select \u201cActive Directory Items.\u201d Here, you must choose the contact sources you want to sync. Click <strong>NEXT<\/strong> in the top right corner.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1024\" height=\"510\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/select-the-Global-Address-List-ot-Update-Using-CiraSync.png\" alt=\"select the Global Address List ot Update Using CiraSync\" class=\"wp-image-50760\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/select-the-Global-Address-List-ot-Update-Using-CiraSync.png 1024w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/select-the-Global-Address-List-ot-Update-Using-CiraSync-980x488.png 980w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/select-the-Global-Address-List-ot-Update-Using-CiraSync-480x239.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p>4. In the GAL field, search for a name and select the user (smartphone) you want to target. These users will always receive synced contacts. Click \u201cNext\u201d in the top right corner.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1024\" height=\"503\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Choose-a-Target-Smartphone-User-You-Want-to-Update-the-GAL-to.png\" alt=\"Choose a Target Smartphone User You Want to Update the GAL to\" class=\"wp-image-50764\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Choose-a-Target-Smartphone-User-You-Want-to-Update-the-GAL-to.png 1024w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Choose-a-Target-Smartphone-User-You-Want-to-Update-the-GAL-to-980x481.png 980w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Choose-a-Target-Smartphone-User-You-Want-to-Update-the-GAL-to-480x236.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p>5. Fill out \u201cProvide Contact List Name\u201d to name the contact list and click \u201cSave.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1024\" height=\"511\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Update-the-Global-Address-List-Contacts-to-Smartphones.png\" alt=\"Update the Global Address List Contacts to Smartphones\" class=\"wp-image-50768\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Update-the-Global-Address-List-Contacts-to-Smartphones.png 1024w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Update-the-Global-Address-List-Contacts-to-Smartphones-980x489.png 980w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Update-the-Global-Address-List-Contacts-to-Smartphones-480x240.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p>6. The sync summary dashboard will briefly appear. Return to the CiraSync main dashboard by clicking the \u201cReturn\u201d icon at the top left of your screen.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1024\" height=\"505\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Click-Return-in-CiraSync.png\" alt=\"Click Return in CiraSync\" class=\"wp-image-50772\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Click-Return-in-CiraSync.png 1024w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Click-Return-in-CiraSync-980x483.png 980w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Click-Return-in-CiraSync-480x237.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p>7. Check the \u201cUpdate Cache\u201d option in the \u201cSync Status\u201d at the top right side of the Dashboard and click on <strong>SYNC NOW<\/strong> to sync your contacts.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1024\" height=\"514\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Update-the-GAL-in-CiraSync.png\" alt=\"Update the GAL in CiraSync\" class=\"wp-image-50776\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Update-the-GAL-in-CiraSync.png 1024w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Update-the-GAL-in-CiraSync-980x492.png 980w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/10\/Update-the-GAL-in-CiraSync-480x241.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n\n\n\n<p>And there you have it! You just automatically synced GAL contacts. If you want to sync one or more GALs together, please check <a href=\"https:\/\/cirahub.com\/\">CiraHub<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-background is-layout-constrained wp-container-core-column-is-layout-33027e2b wp-block-column-is-layout-constrained\" style=\"background-color:#d4eeff;flex-basis:100%\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>Pro Tip:<\/strong><\/p>\n\n\n\n<p>When choosing a GAL management solution, look for one that offers flexible sync options and granular access controls. This will allow you to tailor the system to your organization&#8217;s needs and ensure that the right people can <a href=\"https:\/\/cirasync.com\/blog-articles\/office-365-best-practices\/how-to-view-global-address-list-outlook\/\">access GAL contacts<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-best-practices-for-managing-the-outlook-global-address-list\"><span class=\"ez-toc-section\" id=\"Best_Practices_for_Managing_the_Outlook_Global_Address_List\"><\/span><strong>Best Practices for Managing the Outlook Global Address List<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-automatically-update-your-global-address-list\"><span class=\"ez-toc-section\" id=\"1_Automatically_Update_Your_Global_Address_List\"><\/span><strong>1. Automatically Update Your Global Address List<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>I cannot stress this enough \u2013 automatic updates are the way to go.<\/p>\n\n\n\n<p>Here are the main benefits of automatically updating the Global Address List:<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-regular\"><table><tbody><tr><td>Reason<\/td><td>Description<\/td><\/tr><tr><td>Real-time updates<\/td><td>No more 24-hour OAB delay. Changes get synced immediately on any device on which you have your GAL<\/td><\/tr><tr><td>Improved team collaboration<\/td><td>No more 24-hour OAB delay. Changes get synced immediately on any device on which you have your GAL.<\/td><\/tr><tr><td>Better data management<\/td><td>Everyone can access the same updated contact information, eliminating communication gaps.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-communicate-gal-changes-to-users\"><span class=\"ez-toc-section\" id=\"2_Communicate_GAL_Changes_to_Users\"><\/span><strong>2. Communicate GAL Changes to Users<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>It&#8217;s essential to keep your team in the loop whenever you add, update, or delete GAL contacts. Send a quick email or post an announcement in your company chat to let everyone know about GAL sync and how to access updated contacts.<\/p>\n\n\n\n<p>Here is a template for communicating changes to a team or organization:<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-background is-layout-constrained wp-container-core-column-is-layout-33027e2b wp-block-column-is-layout-constrained\" style=\"background-color:#d4eeff;flex-basis:100%\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>Subject:<\/strong> New Contacts Added to GAL!<\/p>\n\n\n\n<p>Hey [Team],<\/p>\n\n\n\n<p>Good news\u2014We\u2019ve just added 15 new clients&#8217; contacts to the Global Address List (GAL)! You can now easily find and connect with them through your usual search.<\/p>\n\n\n\n<p>If you need help finding them or have questions, please contact IT at [support email\/phone].<\/p>\n\n\n\n<p>Cheers,<\/p>\n\n\n\n<p>[Your Name]<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p>You can use this email template if you are running a GAL maintenance:<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-background is-layout-constrained wp-container-core-column-is-layout-33027e2b wp-block-column-is-layout-constrained\" style=\"background-color:#d4eeff;flex-basis:100%\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>Subject:<\/strong> Heads Up: GAL Update Coming Soon!<\/p>\n\n\n\n<p>Hey [Team],<\/p>\n\n\n\n<p>Good news\u2014We\u2019ve just added 15 new clients&#8217; contacts to the Global Address List (GAL)! You can now easily find and connect with them through your usual search.<\/p>\n\n\n\n<p>If you need help finding them or have questions, please contact IT at [support email\/phone].<\/p>\n\n\n\n<p>Cheers,<\/p>\n\n\n\n<p>[Your Name]<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-do-regular-audits-to-ensure-accuracy-and-completeness\"><span class=\"ez-toc-section\" id=\"3_Do_Regular_Audits_to_Ensure_Accuracy_and_Completeness\"><\/span><strong>3. Do Regular Audits to Ensure Accuracy and Completeness<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Like any database, a GAL accumulates outdated entries over time. Consider scheduling regular audits to identify and remove inaccuracies and keep them lean and mean. This will improve the quality of your data, save space, and speed up syncs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-common-problems-people-encounter-when-updating-the-gal\"><span class=\"ez-toc-section\" id=\"3_Common_Problems_People_Encounter_When_Updating_the_GAL\"><\/span><strong>3 Common Problems People Encounter When Updating the GAL<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Even if you follow best industry practices when syncing your GAL, things may not always work how you want. Here are some common problems you might encounter when updating the GAL.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-delayed-synchronization\"><span class=\"ez-toc-section\" id=\"1_Delayed_Synchronization\"><\/span><strong>1. Delayed Synchronization<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The GAL doesn&#8217;t automatically sync in real-time across all systems and devices. It updates every 24 hours<strong> <\/strong>for On-Premises Exchange Servers and 24-48 hours<strong> <\/strong>for Microsoft 365\/Exchange Online.<\/p>\n\n\n\n<p>Also, while delays usually range from a few hours to 24 hours, unexpected factors (like server load or network issues) occasionally cause longer delays.<\/p>\n\n\n\n<p><strong>Solution<\/strong><\/p>\n\n\n\n<p>The solution is to ask admins to adjust GAL update intervals for the Microsoft Exchange Server by using a Powershell command like this one:<\/p>\n\n\n\n<pre class=\"wp-block-code has-background\" style=\"background-color:#fff1cc\"><code>Set-OfflineAddressBook -Identity \"Default Offline Address Book\" -Schedule \"Sun. 2:00 AM\"<\/code><\/pre>\n\n\n\n<p>Replace \u00abDefault Offline Address Book\u00bb with the name of your specific OAB and adjust the schedule according to your needs.<\/p>\n\n\n\n<p>For Office 365\/Exchange Online, admins can encourage users to manually sync their address book in Outlook or clear their cached GAL using Outlook in cached mode.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-missing-or-inaccurate-contact-information\"><span class=\"ez-toc-section\" id=\"2_Missing_or_Inaccurate_Contact_Information\"><\/span><strong>2. Missing or Inaccurate Contact Information<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>So, you\u2019ve gone into trouble updating your GAL, but users can see the new changes. What gives? Maybe you forgot to save your changes. Be sure to save everything before updating your GAL. If you did everything right, you could force a manual update.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-duplicate-entries\"><span class=\"ez-toc-section\" id=\"3_Duplicate_Entries\"><\/span><strong>3. Duplicate Entries<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Every contact has been duplicated, somehow. Nothing clutters your organized GAL like a bunch of duplicates, with no one knowing who\u2019s who.&nbsp;To deal with the issue, you can perform regular audits or simply use a tool like <a href=\"https:\/\/cirasync.com\/\">CiraSync<\/a> that helps you detect and remove duplicates automatically.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-frequently-asked-questions\"><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions\"><\/span><strong>Frequently Asked Questions<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1727967931343\"><strong class=\"schema-faq-question\"><strong>How to refresh an offline global address list?<\/strong><\/strong> <p class=\"schema-faq-answer\">To refresh the offline global address list, you can go to the \u201cSend\/Receive\u201d tab in Outlook, click \u201cSend\/Receive Groups,\u201d and select \u201cDownload Address Book.\u201d<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1727967948593\"><strong class=\"schema-faq-question\"><strong>Who can edit a global address list?<\/strong><\/strong> <p class=\"schema-faq-answer\">Only admins or users with special permissions can edit the GAL directly. This way, only a few people can make accidental changes that make contacts less safe.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1727967962571\"><strong class=\"schema-faq-question\"><strong>How do I download a new global address list?<\/strong><\/strong> <p class=\"schema-faq-answer\">Log into your Outlook to download a new global address list. Go to Send\/Receive > Send\/Receive Groups > Download Address Book.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1727967982454\"><strong class=\"schema-faq-question\"><strong>How often does the offline global address list update?<\/strong><\/strong> <p class=\"schema-faq-answer\">The offline global address list updates automatically every 24-48 hours. However, CiraSync updates your GAL automatically multiple times a day.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1727967999654\"><strong class=\"schema-faq-question\"><strong>How do I find my global address list?<\/strong><\/strong> <p class=\"schema-faq-answer\">To <a href=\"https:\/\/cirasync.com\/blog-articles\/office-365-best-practices\/how-to-view-global-address-list-outlook\/\">find the global address list<\/a>, click the \u201cAddress Book\u201d button. Then, simply select \u201cGlobal Address List\u201d from the dropdown menu.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>If you don\u2019t know what a Global Address List (GAL) is, it\u2019s simply a list of employees\u2019 contacts within a company. However, updating the GAL is hectic and time-consuming, especially as the organization grows. Interestingly, a Blackline survey found that nearly 70% of business leaders had made a critical decision while working with incorrect data [&hellip;]<\/p>\n","protected":false},"author":33,"featured_media":50780,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page-cirablog2.php","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_nextfly_llmd_date_locked":false,"footnotes":""},"categories":[1478],"tags":[],"ppma_author":[13547],"class_list":["post-50728","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-articles"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Update Global Address List (Manual &amp; Auto) | CiraSync<\/title>\n<meta name=\"description\" content=\"To update the global address list, go to Send\/Receive, click Send\/Receive Groups and click Download Address Book.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cirasync.com\/es\/blog-articles\/update-the-global-address-list\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Update Global Address List (Manual &amp; 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