{"id":34133,"date":"2020-10-17T01:51:06","date_gmt":"2020-10-17T08:51:06","guid":{"rendered":"https:\/\/ciraapps.com\/?p=34133"},"modified":"2025-12-16T12:21:59","modified_gmt":"2025-12-16T19:21:59","slug":"how-to-open-a-shared-mailbox-in-outlook","status":"publish","type":"post","link":"https:\/\/cirasync.com\/fr\/meilleurs-pratiques-office-365\/how-to-open-a-shared-mailbox-in-outlook\/","title":{"rendered":"Comment ouvrir une bo\u00eete aux lettres partag\u00e9e sur Outlook | CiraSync"},"content":{"rendered":"

Souvent, il est difficile d’ouvrir une bo\u00eete au lettres partag\u00e9e sur Outlook. Une bo\u00eete aux lettres partag\u00e9e permet \u00e0 un groupe de personnes d’envoyer un e-mail sous un alias individuel. Les bo\u00eetes aux lettres partag\u00e9es peuvent \u00eatre ouvertes et utilis\u00e9es sur Outlook.<\/p>\n

Normalement, une bo\u00eete aux lettres partag\u00e9e appara\u00eetra dans le panneau de navigation une fois l’acc\u00e8s d\u00e9l\u00e9gu\u00e9. Cependant, Outlook peut prendre quelques minutes pour ouvrir la bo\u00eete aux lettres.<\/p>\n

Dans ce cas, fermez Outlook et rouvrez-le apr\u00e8s quelques minutes.<\/p>\n

Si la bo\u00eete aux lettres partag\u00e9e n’appara\u00eet toujours pas, vous devrez l’ouvrir manuellement. Il existe deux fa\u00e7ons d’ouvrir manuellement une bo\u00eete aux lettres partag\u00e9e sur Outlook:<\/p>\n

    \n
  1. Ouvrir une bo\u00eete aux lettres partag\u00e9e en utilisant Ouvrir & exporter<\/strong>\u2014Cette option vous permettra d’afficher la bo\u00eete aux lettres partag\u00e9e. Cependant, lors de l’envoi de courrier \u00e0 partir de la bo\u00eete aux lettres partag\u00e9e, Outlook utilisera toujours par d\u00e9faut le compte principal. De plus, tous les \u00e9l\u00e9ments envoy\u00e9s et supprim\u00e9s appara\u00eetront dans les dossiers respectifs du compte principal.<\/li>\n
  2. Ouvrir une bo\u00eete aux lettres partag\u00e9e en ajoutant un compte email sur Outlook\u2014Contrairement \u00e0 la m\u00e9thode Ouvrir & exporter<\/strong>, lors de l’envoi d’un mail \u00e0 partir de la bo\u00eete aux lettres partag\u00e9e, Outlook utilise par d\u00e9faut la bo\u00eete aux lettres partag\u00e9e. Les \u00e9l\u00e9ments envoy\u00e9s et supprim\u00e9s appara\u00eetront \u00e9galement dans les dossiers respectifs de la bo\u00eete aux lettres partag\u00e9e.<\/li>\n<\/ol>\n

    Ce guide a donc \u00e9t\u00e9 cr\u00e9\u00e9 pour vous montrer comment ouvrir manuellement une bo\u00eete aux lettres partag\u00e9e sur Outlook \u00e0 l’aide de ces deux m\u00e9thodes.<\/p>\n

    <\/span>Avant de commencer<\/span><\/h2>\n

    Les instructions suivantes concernent seulement l’application Outlook (Version Desktop ou PC), et non outlook pour mobile<\/a>. Si vous utilisez Outlook sur le Web, consultez l’article Ouverture de bo\u00eetes aux lettres partag\u00e9es sur Outlook sur le Web<\/a>.<\/p>\n

    <\/span>Instructions pour ouvrir une bo\u00eete aux lettres partag\u00e9e sur Outlook<\/span><\/h2>\n

    <\/span>Ouvrir une bo\u00eete au lettre partag\u00e9e sur Outlook avec la m\u00e9thode \u00ab\u00a0Ouvrir & Exporter\u00a0\u00bb<\/span><\/h3>\n
      \n
    1. Lancez l’application Outlook.<\/li>\n
    2. Cliquez sur Fichier <\/strong>dans le ruban. Vous serez redirig\u00e9 vers les options du menu Outlook. (Voir l’image ci-dessous.) \"Cliquez<\/li>\n
    3. Cliquez sur Ouvrir et exporter > Dossier d’un autre utilisateur. <\/strong>L’assistant<\/strong> Ouvrir le dossier d\u2019un autre utilisateur<\/strong> s\u2019ouvrira. (Voir l’image ci-dessous.) \"\"<\/li>\n
    4. Cliquez sur Nom.<\/strong> La fen\u00eatre<\/strong> Carnet d’adresses \/ S\u00e9lectionner un nom<\/strong> s’ouvrira. (Voir l’image ci-dessous.) \"La<\/li>\n
    5. Recherchez la bo\u00eete aux lettres partag\u00e9e que vous souhaitez ouvrir. Dans cet exemple, la bo\u00eete aux lettres partag\u00e9e est appel\u00e9e CiraShared.<\/strong><\/li>\n
    6. Cliquez sur le nom de la bo\u00eete aux lettres partag\u00e9e.<\/li>\n
    7. Cliquez sur OK.<\/strong> Vous retournerez vers l’assistant<\/strong> d’ouverture de dossier d’un autre utilisateur<\/strong>.<\/li>\n
    8. Cliquez sur OK. <\/strong>
      \n\t\t\t\t\t
      NOTE:<\/strong> La bo\u00eete aux lettres partag\u00e9e peut ne pas appara\u00eetre imm\u00e9diatement apr\u00e8s avoir ex\u00e9cut\u00e9 ces instructions. Dans ce cas, veuillez fermer l’applicatin Outlook puis relance-la apr\u00e8s quelques minutes.<\/div><\/div><\/li>\n<\/ol>\n

      <\/span>Ouvrir une bo\u00eete aux lettres partag\u00e9e sur Outlook en ajoutant un compte email<\/span><\/h3>\n
        \n
      1. Lancez l’application Outlook.<\/li>\n
      2. Cliquez sur Fichier <\/strong>dans le ruban. Vous serez redirig\u00e9 vers les options du menu Outlook. (Voir l’image ci-dessous.)\"\"<\/li>\n
      3. Cliquez sur Param\u00e8tres du compte > Param\u00e8tres du compte. <\/strong>La fen\u00eatre des param\u00e8tres du compte<\/strong> appara\u00eetra. (Voir l’image ci-dessous.) \"Ouvrir<\/li>\n
      4. Cliquez sur l’e-mail associ\u00e9 \u00e0 la bo\u00eete aux lettres partag\u00e9e souhait\u00e9e.<\/li>\n
      5. Cliquez sur Modifier.<\/strong> La fen\u00eatre des param\u00e8tres Microsoft Exchange<\/strong> pour la bo\u00eete aux lettres s’ouvrira. (Voir l’image ci-dessous.) \"\"<\/li>\n
      6. Cliquez sur Avanc\u00e9 > Ajouter.<\/strong> La fen\u00eatre Ajouter une bo\u00eete aux lettres<\/strong> s’ouvrira. (Voir l’image ci-dessous.) \"\"<\/li>\n
      7. Tapez l’adresse e-mail de la bo\u00eete aux lettres partag\u00e9e souhait\u00e9e.<\/li>\n
      8. Cliquez sur OK.<\/strong> Vous reviendrez \u00e0 la fen\u00eatre des param\u00e8tres de Microsoft Exchange. <\/strong><\/li>\n
      9. Cliquez sur Appliquer > OK.<\/strong><\/li>\n
      10. Cliquez sur Suivant > Terminer.<\/strong>La fen\u00eatre desparam\u00e8tres du compte<\/strong> appara\u00eetra.<\/li>\n
      11. Cliquez sur Fermer<\/strong>.
        \n\t\t\t\t\t
        NOTE:<\/strong> La bo\u00eete aux lettres partag\u00e9e peut ne pas appara\u00eetre imm\u00e9diatement apr\u00e8s avoir ex\u00e9cut\u00e9 ces instructions. Dans ce cas, veuillez fermer l’applicatin Outlook puis relance-la apr\u00e8s quelques minutes.<\/div><\/div><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

        Souvent, il est difficile d’ouvrir une bo\u00eete au lettres partag\u00e9e sur Outlook. Une bo\u00eete aux lettres partag\u00e9e permet \u00e0 un groupe de personnes d’envoyer un e-mail sous un alias individuel. Les bo\u00eetes aux lettres partag\u00e9es peuvent \u00eatre ouvertes et utilis\u00e9es sur Outlook. Normalement, une bo\u00eete aux lettres partag\u00e9e appara\u00eetra dans le panneau de navigation une […]<\/p>\n","protected":false},"author":12,"featured_media":33205,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_nextfly_llmd_date_locked":false,"footnotes":""},"categories":[12170],"tags":[],"ppma_author":[13546],"class_list":["post-34133","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-meilleurs-pratiques-office-365"],"yoast_head":"\nComment ouvrir une bo\u00eete aux lettres partag\u00e9e sur Outlook | CiraSync | CiraSync<\/title>\n<meta name=\"description\" content=\"Dans ce guide, on vous montre deux m\u00e9thodes claires pour ouvrir une bo\u00eete aux lettres partag\u00e9e sur Outlook pour PC ou Desktop.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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