{"id":38978,"date":"2021-07-24T02:43:21","date_gmt":"2021-07-24T09:43:21","guid":{"rendered":"http:\/\/cirasync.com\/?p=38978"},"modified":"2026-03-18T07:33:01","modified_gmt":"2026-03-18T14:33:01","slug":"stirred-not-shaken-new-tools-to-defeat-robocallers","status":"publish","type":"post","link":"https:\/\/cirasync.com\/fr\/articles-du-blog\/securite\/stirred-not-shaken-new-tools-to-defeat-robocallers\/","title":{"rendered":"Stirred, Not Shaken: de nouveaux outils pour vaincre les appels automatis\u00e9s"},"content":{"rendered":"<p>R\u00e9cemment, <a href=\"https:\/\/cirasync.com\/fr\/articles-du-blog\/gestion-des-contacts\/stop-robocalls-in-6-steps\/\">j&rsquo;ai \u00e9crit un article<\/a> sur le fl\u00e9au des appels automatis\u00e9s qui s&rsquo;est aggrav\u00e9 ces derni\u00e8res ann\u00e9es et sur la fa\u00e7on dont vous pouvez filtrer les appels automatis\u00e9s sur un iPhone \u00e0 l&rsquo;aide de la fonction de synchronisation de la GAL par CiraSync. Cependant, comme le savent tous ceux qui ont essay\u00e9 de lutter contre le fl\u00e9au des appels automatis\u00e9s, une solution unique n&rsquo;est ni parfaite ni permanente. La <a href=\"https:\/\/www.fcc.gov\/call-authentication\" target=\"_blank\" rel=\"noopener noreferrer\">FCC (la Commission f\u00e9d\u00e9rale des communications am\u00e9ricaine) estime que plus de 11 millions d&rsquo;appels automatis\u00e9s<\/a> sont effectu\u00e9s chaque jour aux \u00c9tats-Unis, et cela continuera d&rsquo;augmenter. Cependant, tout espoir n&rsquo;est pas perdu. La FCC, l&rsquo;industrie des t\u00e9l\u00e9coms et les entreprises priv\u00e9es d\u00e9veloppent actuellement des solutions et prennent de nombreuses mesures pour lutter contre ce fl\u00e9au. Cet article donne un bref aper\u00e7u de ces mesures.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Protocole_STIR_and_SHAKEN_pour_identifier_les_appels_automatises\"><\/span>Protocole STIR and SHAKEN pour identifier les appels automatis\u00e9s<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Bien que le nom de cette initiative de la FCC puisse \u00e9voquer des images d&rsquo;un personnage de Ian Fleming commandant un martini particulier dans un bar, nous pouvons vous assurer que rien n&rsquo;est dilu\u00e9 dans cette solution. Secure Telephone Identity Revisited (STIR) et Signature-based Handling of Asserted information using toKENs (SHAKEN) sont un <a href=\"https:\/\/www.fcc.gov\/call-authentication\" target=\"_blank\" rel=\"noopener noreferrer\">ensemble de nouvelles normes<\/a> d\u00e9velopp\u00e9es et mises en \u0153uvre par la FCC en collaboration avec des entreprises de t\u00e9l\u00e9communications pour aider \u00e0 diff\u00e9rencier les num\u00e9ros de t\u00e9l\u00e9phone falsifi\u00e9s et l\u00e9gitimes. Pour faire simple, les deux protocoles fonctionnent ensemble afin de v\u00e9rifier si l&rsquo;individu qui appelle est bien celui qu&rsquo;il pr\u00e9tend \u00eatre. \u00c7a fonctionne sur deux fronts:<\/p>\n<ul>\n<li>Le t\u00e9l\u00e9phone de l&rsquo;appel sortant contient un certificat v\u00e9rifiant que l&rsquo;appel provient du num\u00e9ro de t\u00e9l\u00e9phone associ\u00e9 \u00e0 son certificat.<\/li>\n<li>L&rsquo;appel est transmis \u00e0 l&rsquo;op\u00e9rateur t\u00e9l\u00e9phonique entrant (AT&amp;T, Verizon, etc.) qui v\u00e9rifie ensuite la cl\u00e9 publique entrante par rapport \u00e0 une cl\u00e9 priv\u00e9e dans sa base de donn\u00e9es.<\/li>\n<\/ul>\n<p>Si les deux cl\u00e9s correspondent, l&rsquo;appelant est v\u00e9rifi\u00e9, sinon, cela signifie que l&rsquo;appelant n&rsquo;est pas celui qu&rsquo;il pr\u00e9tend \u00eatre. C&rsquo;est extr\u00eamement important car la m\u00e9thode actuelle utilis\u00e9e par la plupart des appels automatis\u00e9s consiste \u00e0 usurper les num\u00e9ros de t\u00e9l\u00e9phone. Comment c&rsquo;est possible? En fait, en utilisant des services VoIP en ligne (dont la plupart sont h\u00e9berg\u00e9s en dehors des \u00c9tats-Unis), un appelant &lsquo;robotique&rsquo; est capable de changer son num\u00e9ro, pour appara\u00eetre comme s&rsquo;il provenait d&rsquo;un num\u00e9ro local. Tous ceux qui lisent cet article ont certainement connu ce ph\u00e9nom\u00e8ne: un appel ind\u00e9sirable provenant d&rsquo;un num\u00e9ro de t\u00e9l\u00e9phone de votre indicatif r\u00e9gional. La technique est \u00e0 la fois aussi insidieuse qu&rsquo;habile. Si les cl\u00e9s ne correspondent pas, l&rsquo;appelant destinataire verrait un \u00ab x \u00bb, signifiant que le num\u00e9ro ne peut pas \u00eatre v\u00e9rifi\u00e9 comme \u00e9tant l\u00e9gitime. Ce nouveau protocole STIR and SHAKEN, cependant, ne vient pas sans ajouter de probl\u00e8mes. En effet, l&rsquo;efficacit\u00e9 du programme repose fortement sur la coop\u00e9ration entre les industries des t\u00e9l\u00e9communications et la FCC pour sa mise en \u0153uvre. Parall\u00e8lement, le processus est lent \u00e0 d\u00e9ployer, et m\u00eame avec ces techniques avanc\u00e9es, il est fort probable que nous verrons toujours des appels qui ne devraient pas passer. Alors, y a t-il d&rsquo;autres solutions?<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Combattre_les_appels_automatises_avec_des_solutions_tierces\"><\/span>Combattre les appels automatis\u00e9s avec des solutions tierces<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Sans surprise, certaines des m\u00e9thodes les plus efficaces pour lutter contre le fl\u00e9au des appels automatis\u00e9s sont venues du secteur priv\u00e9. Des applications telles que <a href=\"https:\/\/www.robokiller.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Robokiller<\/a> et <a href=\"https:\/\/www.nomorobo.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Nomorobo<\/a> visent \u00e0 r\u00e9soudre le probl\u00e8me des appels automatis\u00e9s d&rsquo;une mani\u00e8re beaucoup plus simpliste, mais tr\u00e8s efficace: gr\u00e2ce \u00e0 la collecte de donn\u00e9es, la gestion de listes et des outils de pr\u00e9s\u00e9lection. La plupart des applications, activ\u00e9es par le volume consid\u00e9rable d&rsquo;appels pass\u00e9s chaque jour, ont collect\u00e9 une base de donn\u00e9es compos\u00e9e de millions de num\u00e9ros falsifi\u00e9s. Chaque fois que l&rsquo;application d\u00e9tecte l&rsquo;un de ces num\u00e9ros entrant, elle filtre automatiquement l&rsquo;appel, le bloque, puis va encore plus loin en &lsquo;mangeant&rsquo; les minutes de l&rsquo;appelant avec un enregistrement de lecture hautement organis\u00e9. Encore une fois, cette solution, bien qu&rsquo;intelligente, n&rsquo;est pas sans d\u00e9fauts: de nouveaux num\u00e9ros qui n&rsquo;avaient pas \u00e9t\u00e9 catalogu\u00e9s auparavant passeront tout de m\u00eame. Il y a peu d&rsquo;obstacles (tels qu&rsquo;aucun co\u00fbt prohibitif) \u00e0 la cr\u00e9ation de nouveaux num\u00e9ros de t\u00e9l\u00e9phone. Et, enfin, \u00e9tant donn\u00e9 que 9 milliards de combinaisons peuvent \u00eatre cr\u00e9\u00e9es \u00e0 partir d&rsquo;une s\u00e9quence de 10 chiffres (avec des limitations \u00e9videntes pour les indicatifs r\u00e9gionaux), il est peu probable que ces faux appelants soient \u00e0 court de num\u00e9ros de sit\u00f4t. Cela cr\u00e9e \u00e9galement un autre probl\u00e8me: une course vers le bas. <a href=\"https:\/\/www.youmail.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Alex Quilici<\/a>, PDG de <a href=\"https:\/\/www.linkedin.com\/in\/alexquilici\/\" target=\"_blank\" rel=\"noopener noreferrer\">YouMail<\/a>, affirme que nous sommes entr\u00e9s dans une sorte d&rsquo;\u00e8re du chat et de la souris:<\/p>\n<blockquote><p>\u00ab\u00a0Si vous ne r\u00e9pondez pas au t\u00e9l\u00e9phone, le robot appelant doit travailler plus dur, il g\u00e9n\u00e8re donc plus d&rsquo;appels. C&rsquo;est une spirale de la mort.\u00a0\u00bb<\/p><\/blockquote>\n<p>Cependant, il souligne que tout n&rsquo;est pas perdu.<\/p>\n<blockquote><p>\u00ab\u00a0M\u00eame si nous sommes \u00e0 un niveau record, il y a de bonnes nouvelles [. . . ] les chiffres augmentent peut-\u00eatre un peu, mais la situation semble \u00eatre globalement stable \u00e0 ce stade. Nous n&rsquo;avons pas franchi le cap, mais peut-\u00eatre que la lumi\u00e8re au bout du tunnel est en vue.\u00a0\u00bb<\/p><\/blockquote>\n<p>En fin de compte, ce n&rsquo;est pas un probl\u00e8me simple \u00e0 r\u00e9soudre. La solution la plus efficace pour bloquer les appels automatis\u00e9s sera une solution qui ne repose pas sur un seul traitement mais qui est \u00e0 plusieurs volets, flexible et adaptable. La plate-forme CiraSync SaaS utilise \u00e9galement une fonctionnalit\u00e9 de liste blanche globale robuste qui est d\u00e9j\u00e0 efficace pour traiter les appels automatis\u00e9s: la s\u00e9curit\u00e9 suppl\u00e9mentaire fournie par le prochain protocole STIR and SHAKEN devrait permettre de r\u00e9duire encore plus les appels automatis\u00e9s pour les clients de CiraSync.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Plus_de_reponses_a_vos_problemes\"><\/span>Plus de r\u00e9ponses \u00e0 vos probl\u00e8mes<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li><a href=\"https:\/\/cirasync.com\/fr\/articles-du-blog\/gestion-des-contacts\/contact-sync-solution-office-365-caller-id\/\">Qui diable m&rsquo;appelle maintenant?<\/a><\/li>\n<li><a href=\"https:\/\/cirasync.com\/fr\/articles-du-blog\/gestion-des-contacts\/stop-robocalls-in-6-steps\/\">6 \u00e9tapes simples pour arr\u00eater les appels automatis\u00e9s avec CiraSync<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>R\u00e9cemment, j&rsquo;ai \u00e9crit un article sur le fl\u00e9au des appels automatis\u00e9s qui s&rsquo;est aggrav\u00e9 ces derni\u00e8res ann\u00e9es et sur la fa\u00e7on dont vous pouvez filtrer les appels automatis\u00e9s sur un iPhone \u00e0 l&rsquo;aide de la fonction de synchronisation de la GAL par CiraSync. Cependant, comme le savent tous ceux qui ont essay\u00e9 de lutter contre [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":25398,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_nextfly_llmd_date_locked":false,"footnotes":""},"categories":[12172],"tags":[13368,12259],"ppma_author":[13546],"class_list":["post-38978","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-securite","tag-appels-automatises","tag-fcc-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Nouveaux Outils pour Bloquer Appels Automatis\u00e9s<\/title>\n<meta name=\"description\" content=\"Blog CiraSync: Conseils et meilleures pratiques pour synchronisation contacts et calendriers Office 365.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cirasync.com\/fr\/articles-du-blog\/securite\/stirred-not-shaken-new-tools-to-defeat-robocallers\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Stirred, Not Shaken: de nouveaux outils pour vaincre les appels automatis\u00e9s\" \/>\n<meta property=\"og:description\" content=\"Blog CiraSync: Conseils et meilleures pratiques pour synchronisation contacts et calendriers Office 365.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cirasync.com\/fr\/articles-du-blog\/securite\/stirred-not-shaken-new-tools-to-defeat-robocallers\/\" \/>\n<meta property=\"og:site_name\" content=\"CiraSync\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CiraSync\/\" \/>\n<meta property=\"article:published_time\" 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