{"id":41729,"date":"2023-01-12T09:58:15","date_gmt":"2023-01-12T16:58:15","guid":{"rendered":"http:\/\/cirasync.com\/?p=41729"},"modified":"2026-01-14T19:15:17","modified_gmt":"2026-01-15T02:15:17","slug":"need-help-how-to-troubleshoot-common-sync-issues","status":"publish","type":"post","link":"https:\/\/cirasync.com\/fr\/support\/need-help-how-to-troubleshoot-common-sync-issues\/","title":{"rendered":"Need Help? How to Troubleshoot Common Sync Issues\u00a0"},"content":{"rendered":"

Need Help? How to Troubleshoot Common Sync Issues<\/em><\/p>\n

SyncGene allows users to sync data across various platforms and devices. <\/span>Below are some of the most common errors\/issues and simple steps for troubleshooting them:<\/span><\/p>\n

<\/span>Issue: Receiving an \u201cItems failed\u201d error<\/span>\u00a0<\/span><\/span><\/h2>\n

This error can occur for several reasons, including <\/span>temporary restrictions from service providers such as iCloud, Google, and Microsoft 365 or data and usage issues.\u00a0<\/span>\u00a0<\/span><\/p>\n

If this error has not resolved automatically during the next synchronization or, the worst-case scenario, within 24 hours, use the following steps:<\/span>\u00a0<\/span><\/p>\n

    \n
  1. Run the sync again and check if items are now correctly synchronized<\/span><\/li>\n
  2. If possible, wait for 24 hours and repeat the sync. Check to see if the issue has been resolved<\/span><\/li>\n
  3. If you can identify item(s) that failed to synchronize, try to re-create those items by deleting old ones and creating the same items again. Check to see if the issue has been resolved<\/span><\/li>\n
  4. On the \u201cManage Sources\u201d tab, click WHAT TO SYNC and disable and re-enable the data type that has items failing to synchronize and click SAVE each time. Restart the sync and check to see if the issue has been resolved \"Disabling
    \n<\/span><\/li>\n
  5. If you are still encountering the error, please contact <\/span>SyncGene\u2019s Customer Support<\/span><\/a>.\u00a0<\/span><\/li>\n<\/ol>\n

    <\/span>Issue: Can\u2019t sign in to SyncGene<\/span>\u00a0<\/span><\/span><\/h2>\n

    If you\u2019re having trouble signing in to your SyncGene account, your login details may be incorrect. In most cases, resetting your password should be able to get you back in.\u00a0<\/span>\u00a0<\/span><\/p>\n

    \"Reetting<\/p>\n

    To recover your SyncGene account password, click \u00ab\u00a0Forgot Password\u201d on the login page and check your mailbox. You will receive an email from SyncGene with a password reset link.<\/span>\u00a0<\/span><\/p>\n

    <\/span>Issue: I\u2019m getting multiple sync notifications on my iPhone; how do I disable it?<\/span>\u00a0<\/span><\/span><\/h2>\n

    Users having trouble with duplicate items being synced on their iOS device will want to disable Calendar and Contacts data sync for all connected accounts on your iOS device, except one. Having a single source synchronized (preferably <\/span>iCloud<\/span><\/b>, iPhone\u2019s native platform) is usually sufficient.\u00a0<\/span>\u00a0<\/span><\/p>\n

    Follow the steps below to disable sync setups on your iPhone:<\/span>\u00a0<\/span><\/p>\n

      \n
    1. In your iPhone Settings, select \u201cMail\u201d, \u201cContacts\u201d, or \u201cCalendar\u201d.
      \n<\/span><\/li>\n
    2. in<\/span> the \u00ab\u00a0Mail\u201d, \u201cContacts\u201d, \u201cCalendar\u00a0\u00bb menu, select an account you’ve previously synced with SyncGene<\/span><\/li>\n
    3. Move the slider to OFF position for Calendar and\/or Contacts.<\/span><\/li>\n
    4. Repeat the same steps for all accounts that you’ve synced using SyncGene, except one.<\/span><\/li>\n<\/ol>\n

      <\/span>Issue: I\u2019m getting multiple sync notifications on my Android device; how do I disable it?<\/span>\u00a0<\/span><\/span><\/h2>\n

      Users having trouble with duplicate items being synced on their iOS device will want to disable Calendar and Contacts data sync for all connected accounts on your iOS device, except one. Having a single source synchronized (preferably <\/span>Google Calendar\/Gmail Contacts<\/span><\/b>) is usually sufficient.<\/span>\u00a0<\/span><\/p>\n

      Follow the steps below to disable sync setups on your Android device:<\/span>\u00a0<\/span><\/p>\n

        \n
      1. Go to \u201cSettings\u201d and choose \u201cAccounts\u201d or \u201cAccounts & Sync\u201d<\/span><\/li>\n
      2. Select an account that you’ve already synced using SyncGene<\/span><\/li>\n
      3. Uncheck \u201cSync Contacts\u201d and\/or \u201cSync Calendar\u201d<\/span><\/li>\n
      4. Repeat the same steps for all accounts that you’ve synced using SyncGene, except one.<\/span><\/li>\n<\/ol>\n

        <\/span>Issue: I\u2019m getting a \u201cSources are out-of-date\u201d error. How do I fix it?<\/span>\u00a0<\/span><\/span><\/h2>\n

        The \u201cSources are out-of-date\u201d status may appear when you have not synchronized your calendar events, contacts and tasks for a while. The words \u201cEstimated Changes\u201d will indicate how many Calendar events, Contacts, and Tasks will be synchronized during the next synchronization.\u00a0<\/span>\u00a0<\/span><\/p>\n

        Follow the steps below to ensure that items are being synchronized:<\/span>\u00a0<\/span><\/p>\n

          \n
        1. Run the sync again and check if items are now correctly synchronized<\/span><\/li>\n
        2. If possible, wait for 24 hours and repeat the sync. Check to see if the issue has been resolved<\/span><\/li>\n
        3. If you can identify item(s) that failed to synchronize, try to re-create those items by deleting old ones and creating the same items again. Check to see if the issue has been resolved<\/span><\/li>\n
        4. On the \u201cManage Sources\u201d tab, click WHAT TO SYNC, then disable and re-enable the data type that has items failing to synchronize and click SAVE each time. Restart the sync and check to see if the issue has been resolved \"Disabling
          \n<\/span><\/li>\n
        5. If you are still encountering the error, please contact <\/span>SyncGene\u2019s Customer Support<\/span><\/a>.\u00a0<\/span><\/li>\n<\/ol>\n

          \u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

          Need Help? How to Troubleshoot Common Sync Issues SyncGene allows users to sync data across various platforms and devices. Below are some of the most common errors\/issues and simple steps for troubleshooting them: Issue: Receiving an \u201cItems failed\u201d error\u00a0 This error can occur for several reasons, including temporary restrictions from service providers such as iCloud, […]<\/p>\n","protected":false},"author":33,"featured_media":46650,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_nextfly_llmd_date_locked":false,"footnotes":""},"categories":[1459,13407],"tags":[13372,13381],"ppma_author":[13547],"class_list":["post-41729","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-support","category-syncgene","tag-syncgene","tag-troubleshooting"],"yoast_head":"\nNeed Help? 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