{"id":44709,"date":"2024-01-25T16:06:32","date_gmt":"2024-01-25T23:06:32","guid":{"rendered":"http:\/\/cirasync.com\/?p=44709"},"modified":"2026-09-10T14:38:32","modified_gmt":"2026-09-10T21:38:32","slug":"global-address-list","status":"publish","type":"post","link":"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/","title":{"rendered":"Global Address List (GAL): The Complete Guide"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Streamlined communication is essential for both personal and professional purposes. Among the many tools that facilitate this is the Global Address List.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A Global Address List (GAL) is an essential component in enterprise-level systems, particularly those used in large organizations or institutions. It is a comprehensive directory service that contains all the email addresses and distribution lists of every individual associated with the organization.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this article, we will learn more about the Global Address List (GAL), how to create a GAL, how to view the Global Address List, and how to <\/span><a href=\"http:\/\/cirasync.com\/gal-sync\/\"><span style=\"font-weight: 400;\">sync the GAL<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In short, this article will shed light on everything you need to know about the Global Address List.<\/span><\/p>\n<p><strong>Key Takeaways:<\/strong><\/p>\n<ul>\n<li>The Global Address List (GAL) is a company-wide contact list. It contains all the company&rsquo;s contact details (employees), plus essential contacts like external partners or clients.<\/li>\n<li>If you work for an organization that uses email tools like Microsoft Exchange or Microsoft 365 (Outlook), you probably have access to the GAL.<\/li>\n<li><span style=\"font-weight: 400;\">The Global Address List is the organization&rsquo;s Exchange directory of mail-enabled recipients. Classic Outlook in Cached Exchange Mode can also use an Offline Address Book, or OAB, which is a downloadable copy of address-list information that remains available when Outlook is offline. The OAB is not a separate type of GAL.<\/span><\/li>\n<li>You can sync the global address list using <a href=\"https:\/\/cirasync.com\/\">CiraSync<\/a> and <a href=\"https:\/\/cirahub.com\/\">CiraHub<\/a>.<\/li>\n<\/ul>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#TLDR\" >TL;DR<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#What_is_the_Global_Address_List\" >What is the Global Address List?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#Global_Address_List_vs_Outlook_Contact_List_Whats_the_Difference\" >Global Address List vs. Outlook Contact List What&rsquo;s the Difference?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#Global_Address_List_vs_Offline_Global_Address_List_Whats_the_Difference\" >Global Address List vs. Offline Global Address List What&rsquo;s the Difference?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#Global_Address_List_vs_Personal_Contact_List_Whats_the_Difference\" >Global Address List vs Personal Contact List What&rsquo;s the Difference?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#What_is_the_Global_Address_List_Used_For\" >What is the Global Address List Used For?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#How_to_Create_a_Global_Address_List\" >How to Create a Global Address List<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#Verifying_the_Creation_of_Your_GAL\" >Verifying the Creation of Your GAL<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#How_to_View_a_Global_Address_List\" >How to View a Global Address List?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#Viewing_the_GAL_in_Outlook_on_the_Web_OWA\" >Viewing the GAL in Outlook on the Web (OWA)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#Viewing_the_GAL_in_New_Outlook_for_Windows\" >Viewing the GAL in New Outlook for Windows<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#Can_You_Use_the_GAL_Offline\" >Can You Use the GAL Offline?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#How_to_Change_the_Default_Global_Address_List_in_Outlook\" >How to Change the Default Global Address List in Outlook<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#GAL_Search_and_Contact_Sync_with_Exchange_ActiveSync\" >GAL Search and Contact Sync with Exchange ActiveSync<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#GAL_Search_vs_Native_Synced_Contacts_on_Mobile\" >GAL Search vs Native Synced Contacts on Mobile<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#How_to_Sync_the_GAL_Between_Two_Tenants\" >How to Sync the GAL Between Two Tenants<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#How_to_Multi-Way_Sync_Multiple_Global_Address_Lists\" >How to Multi-Way Sync Multiple Global Address Lists<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#How_to_Find_Someone_in_a_GAL\" >How to Find Someone in a GAL<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#How_to_Delete_a_GAL\" >How to Delete a GAL<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#Why_Is_Someone_Missing_from_the_Global_Address_List\" >Why Is Someone Missing from the Global Address List?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#How_Long_Does_the_GAL_Take_to_Update\" >How Long Does the GAL Take to Update?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#Takeaways\" >Takeaways<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#Frequently_Asked_Questions_on_Global_Address_Lists\" >Frequently Asked Questions on Global Address Lists<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#What_is_the_Microsoft_Global_Address_List\" >What is the Microsoft Global Address List?\u00a0\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#What_kind_of_information_does_a_Global_Address_List_contain\" >What kind of information does a Global Address List contain?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#How_do_I_find_my_global_address_list\" >How do I find my global address list?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#Can_a_Global_Address_List_be_accessed_or_synchronized_across_different_devices\" >Can a Global Address List be accessed or synchronized across different devices?\u00a0<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#What_is_the_Global_Address_List-2\" >What is the Global Address List?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#What_is_the_difference_between_the_GAL_and_Outlook_Contacts\" >What is the difference between the GAL and Outlook Contacts?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#How_do_I_view_the_Global_Address_List\" >How do I view the Global Address List?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-31\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#Where_is_the_Address_Book_in_the_new_Outlook\" >Where is the Address Book in the new Outlook?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-32\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#How_do_I_create_a_Global_Address_List\" >How do I create a Global Address List?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-33\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#How_long_does_the_Global_Address_List_take_to_update\" >How long does the Global Address List take to update?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-34\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#Why_is_a_new_employee_not_showing_in_the_GAL\" >Why is a new employee not showing in the GAL?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-35\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#How_do_I_force_the_GAL_to_refresh_in_Outlook\" >How do I force the GAL to refresh in Outlook?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-36\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#Can_I_sync_the_Global_Address_List_to_my_phone\" >Can I sync the Global Address List to my phone?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-37\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#Can_an_organization_have_more_than_one_Global_Address_List\" >Can an organization have more than one Global Address List?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-38\" href=\"https:\/\/cirasync.com\/fr\/blog-articles\/global-address-list\/#Does_the_GAL_work_offline\" >Does the GAL work offline?<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"TLDR\"><\/span>TL;DR<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The Global Address List, or GAL, is an organization-managed Exchange address list containing mail-enabled recipients selected by its recipient filter. In classic Outlook, go to Home &gt; Find &gt; Address Book or press Ctrl + Shift + B, then select Global Address List. In new Outlook for Windows, create a new message and select To, Cc, or Bcc to open the address book and search the organizational directory.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Administrators can create custom GALs with New-GlobalAddressList. In Exchange Online, the required Address Lists role is not assigned to any role group by default.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Exchange Online generates Offline Address Books every 8 hours, so classic Outlook clients using a cached OAB may not immediately reflect directory changes. Mobile devices can search organizational directory information, but directory entries are not automatically copied into users&rsquo; personal contact folders.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_is_the_Global_Address_List\"><\/span><span style=\"font-weight: 400;\">What is the Global Address List?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The Global Address List (GAL) is an electronic address book that contains information about users, groups, distribution lists, and other resources within an organization. It lists every employee and department, including email addresses, photos, phone numbers, work titles, office locations, and more. It is used in Microsoft Exchange Server and Microsoft 365 (formerly Office 365).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unlike personal contact lists or address books that individual users maintain, a GAL is centrally managed. It provides a consistent directory of contact information accessible by all users in the organization.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The GAL is managed by Exchange or Microsoft 365 and is available through supported Outlook and Exchange address-book experiences. The exact access method depends on the client and environment.<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Attribute<\/b><\/td>\n<td><b>Global Address List<\/b><\/td>\n<td><b>Offline Address Book<\/b><\/td>\n<td><b>Outlook Contacts<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Managed by<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Exchange or Microsoft 365 administrators<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Generated by Exchange and downloaded by Outlook<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Typically the individual user or an organizational sync workflow<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Purpose<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Organization directory<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Offline copy of assigned address-list information<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Saved contact records in the user&rsquo;s mailbox<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Location<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Exchange or Microsoft 365 directory<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Cached on the Outlook client<\/span><\/td>\n<td><span style=\"font-weight: 400;\">User&rsquo;s mailbox<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Contents<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Mail-enabled recipients selected by the GAL filter<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Snapshot of included address lists<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Contacts saved or synchronized into the contact folder<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Available offline<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No live directory access<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes, depending on client and account sync<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">User editable<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Usually yes<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><span class=\"ez-toc-section\" id=\"Global_Address_List_vs_Outlook_Contact_List_Whats_the_Difference\"><\/span>Global Address List vs. Outlook Contact List: What&rsquo;s the Difference?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The Global Address List (GAL) is your company&rsquo;s directory managed by IT. It includes every employee, distribution group, and shared contact in your organization<\/p>\n<p>The Outlook Contact List, on the other hand, is your personal collection of contacts that you\u2019ve added manually or saved from emails. It&rsquo;s only visible to you unless you share it. These contacts can include colleagues you&rsquo;ve copied from the GAL, plus external contacts like clients, vendors, and personal connections.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Global_Address_List_vs_Offline_Global_Address_List_Whats_the_Difference\"><\/span>Global Address List vs. Offline Global Address List: What&rsquo;s the Difference?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The Global Address List (GAL) is the live, always-up-to-date company directory stored on your organization\u2019s Exchange server. So when you search for someone in Outlook while connected to the internet, you\u2019re pulling straight from that master list.<\/p>\n<p>The <a href=\"https:\/\/cirasync.com\/blog-articles\/offline-global-address-list\/\">Offline Global Address List<\/a> (OAB) is a copy of the GAL you&rsquo;ve downloaded and saved on your computer. You can still look up coworkers without internet or when the server can\u2019t be reached, but it may not reflect the very latest changes until it syncs again.<\/p>\n<p>Check out our guide explaining how to <a href=\"https:\/\/cirasync.com\/blog-articles\/export-the-offline-global-address-list\/\">export the offline global address list<\/a> and access it offline.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Global_Address_List_vs_Personal_Contact_List_Whats_the_Difference\"><\/span><span style=\"font-weight: 400;\">Global Address List vs Personal Contact List: What&rsquo;s the Difference?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Personal contact lists are a compilation of personal or business contacts, which can be stored in digital or physical formats. A GAL contains the mail-enabled recipients selected by its recipient filter. Depending on the organization, this can include user mailboxes, groups, shared mailboxes, resources, and mail contacts representing external people.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_is_the_Global_Address_List_Used_For\"><\/span><span style=\"font-weight: 400;\">What is the Global Address List Used For?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A GAL includes individuals\u2019 email addresses, photos, names, job titles, office locations, and phone numbers. It may also incorporate distribution lists, which are email addresses that send messages to groups of people, and public folders, which are shared spaces for storing files, contacts, and calendars accessible to anyone in an organization.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44711\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/01\/what-is-a-global-address-list-used-for.jpg\" alt=\"what is a global address list used for\" width=\"614\" height=\"458\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/01\/what-is-a-global-address-list-used-for.jpg 614w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/01\/what-is-a-global-address-list-used-for-480x358.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 614px, 100vw\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Its primary functions include:<\/span><\/p>\n<p><b>1. Centralized Directory<\/b><span style=\"font-weight: 400;\">:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A GAL serves as a centralized directory of all email users, phone numbers, contacts, groups, photos, and other data within organizations. This helps to ensure uniformity and eliminates the need for individual users to maintain separate address books.<\/span><\/p>\n<p><b>2. Streamlined Email Communication<\/b><span style=\"font-weight: 400;\">:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When a user wishes to email someone within the organization but doesn&rsquo;t know their email address, the GAL comes to the rescue. Users can search for the person&rsquo;s name and get their email address, ensuring that communication remains seamless.<\/span><\/p>\n<p><b>3. Meeting Invitations and Calendar Functions<\/b><span style=\"font-weight: 400;\">:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Users can schedule meetings, video calls, or other appointments by sending calendar invites to others. The GAL facilitates this process by providing easy access to participants&rsquo; contact details.<\/span><\/p>\n<p><b>4. Maintaining Updated Information<\/b><span style=\"font-weight: 400;\">:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The GAL is maintained by IT administrators or a designated team within an organization. This means it can be updated whenever a person&rsquo;s role, department, or contact details change. This helps to ensure that the contact information remains current and reduces misdirected communications.<\/span><\/p>\n<p><b>5. Security and Control<\/b><span style=\"font-weight: 400;\">:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With a GAL, organizations have greater control over who can access their address lists. It ensures that only authorized people within the organization can view and use the list, enhancing security and privacy.<\/span><\/p>\n<p><b>6. Distribution Lists and Group Emails<\/b><span style=\"font-weight: 400;\">:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">GALs enable the creation of distribution lists, which are essentially groups of users. If a person wants to email an entire department or team, they don\u2019t need to add each recipient manually.\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Create_a_Global_Address_List\"><\/span><span style=\"font-weight: 400;\">How to Create a Global Address List<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44715\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/01\/how-to-create-a-global-address-list.jpg\" alt=\"how to create a global address list\" width=\"610\" height=\"407\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/01\/how-to-create-a-global-address-list.jpg 610w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/01\/how-to-create-a-global-address-list-480x320.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 610px, 100vw\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Creating a GAL requires administrative rights in the Exchange environment. By default, the Address List role is not assigned to any role groups in Exchange Online. You need to add this role to a role group to use any cmdlets that require it\u200b<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Syntax for Creating a GAL: Use the following command syntax in PowerShell: <\/span><b>New-GlobalAddressList -Name \u00ab\u00a0&lt;GAL Name&gt;\u00a0\u00bb [&lt;Precanned recipient filter | Custom recipient filter&gt;]\u200b<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Examples:<\/span><\/p>\n<p><b>With a Precanned Recipient Filter:<\/b><span style=\"font-weight: 400;\"> For example, to create a GAL named \u00ab\u00a0Contoso GAL\u00a0\u00bb with a filter for all recipient types where the company value is Contoso, use the command: <\/span><b>New-GlobalAddressList -Name \u00ab\u00a0Contoso GAL\u00a0\u00bb -IncludedRecipients AllRecipients -ConditionalCompany Contoso\u200b<\/b><\/p>\n<p><b>With a Custom Recipient Filter:<\/b><span style=\"font-weight: 400;\"> For a custom recipient filter, like creating a GAL named \u00ab\u00a0Agency A GAL\u00a0\u00bb for all recipient types where the CustomAttribute15 property contains the value &lsquo;AgencyA&rsquo;, use the following command: <\/span><b>New-GlobalAddressList -Name \u00ab\u00a0Agency A GAL\u00a0\u00bb -RecipientFilter \u00ab\u00a0CustomAttribute15 -like &lsquo;*AgencyA*&rsquo;<\/b><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Verifying_the_Creation_of_Your_GAL\"><\/span><span style=\"font-weight: 400;\">Verifying the Creation of Your GAL<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">After creating a GAL, verify it by running the following command in Exchange Online PowerShell: <\/span><b>Get-GlobalAddressList -Identity \u00ab\u00a0&lt;GAL Name&gt;\u00a0\u00bb | Format-List Name,RecipientFilterType,RecipientFilter,IncludedRecipients,Conditional.<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><b>Note:<\/b><span style=\"font-weight: 400;\"> Replace &lt;GAL Name&gt; with the name of your GAL\u200b. <\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_View_a_Global_Address_List\"><\/span><span style=\"font-weight: 400;\">How to View a Global Address List?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The GAL can be accessed from any client that connects to Microsoft Exchange, such as Microsoft Outlook or Outlook web app (OWA). Depending on the client, the steps to access the GAL differ slightly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here is how to <\/span><a href=\"http:\/\/cirasync.com\/blog-articles\/office-365-best-practices\/how-to-view-global-address-list-outlook\/\"><span style=\"font-weight: 400;\">view the GAL on Outlook<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Launch Outlook Desktop.<\/span><\/p>\n<p>1. Click the <b>People <\/b>icon in the navigation panel in the bottom-left corner of the window. (See figure below.) Outlook will display in People view.<\/p>\n<p><span style=\"font-weight: 400;\"> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44719\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/01\/how-to-view-a-global-address-list.jpg\" alt=\"how to view a global address list\" width=\"230\" height=\"43\" \/><\/span><\/p>\n<p>2. Click <b>Address Book<\/b> in the ribbon at the top of the window.<\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44723\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/01\/what-is-a-global-address-list.jpg\" alt=\"\" width=\"322\" height=\"100\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/01\/what-is-a-global-address-list.jpg 322w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/01\/what-is-a-global-address-list-300x93.jpg 300w\" sizes=\"(max-width: 322px) 100vw, 322px\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">3. The <\/span><b>Address Book <\/b><span style=\"font-weight: 400;\">should open. (See figure below.)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-44731\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/01\/Global-Address-List.jpg\" alt=\"Global Address List\" width=\"517\" height=\"367\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/01\/Global-Address-List.jpg 517w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/01\/Global-Address-List-480x341.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 517px, 100vw\" \/>\u00a0<\/span><\/p>\n<p><b>NOTE: <\/b><span style=\"font-weight: 400;\">The <\/span><b>Address Book<\/b><span style=\"font-weight: 400;\"> defaults to the GAL of the associated Outlook account. To switch between address books, click the <\/span><b>drop-down arrow <\/b><span style=\"font-weight: 400;\">under <\/span><b>Address Book.<\/b><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Viewing_the_GAL_in_Outlook_on_the_Web_OWA\"><\/span><span style=\"font-weight: 400;\">Viewing the GAL in Outlook on the Web (OWA)<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Launch Outlook on your web browser.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the <\/span><b>People<\/b><span style=\"font-weight: 400;\"> icon in the navigation panel in the bottom-left corner of the window. (See figure below.)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>Directory &gt; Default Global Address List.<\/b><\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Viewing_the_GAL_in_New_Outlook_for_Windows\"><\/span>Viewing the GAL in New Outlook for Windows<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li><span style=\"font-weight: 400;\"> Select New mail.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Select To, Cc, or Bcc.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> The address book opens.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Search for the person, group, or address you need from your organization&rsquo;s directory.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">For large online address lists, search by name or email address rather than relying on complete browsing.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Can_You_Use_the_GAL_Offline\"><\/span><span style=\"font-weight: 400;\">Can You Use the GAL Offline?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Yes, it is possible for Exchange users to access the GAL offline. The Offline Address Book (OAB) feature in Exchange allows users to access a snapshot of the GAL offline.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once downloaded, users can search for and access information about other users, even if they&rsquo;re not connected to the corporate network. The <a href=\"https:\/\/cirasync.com\/blog-articles\/export-the-offline-global-address-list\/\">offline global address list is updated every 8 hours<\/a>.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Change_the_Default_Global_Address_List_in_Outlook\"><\/span><span style=\"font-weight: 400;\">How to Change the Default Global Address List in Outlook<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">To change the default Global Address List in Outlook, use the following steps:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">1. In Outlook, select the <\/span><b>Address Book<\/b><span style=\"font-weight: 400;\"> icon. This can be done in different versions of Outlook. For instance, in Outlook 2010, 2013, and 2016, you can click on the Address Book icon on the right side of the Home tab in the Ribbon.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44736\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/01\/In-outlook-select-the-Address-Book-Icon.jpg\" alt=\"In outlook select the Address Book Icon\" width=\"619\" height=\"64\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/01\/In-outlook-select-the-Address-Book-Icon.jpg 619w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/01\/In-outlook-select-the-Address-Book-Icon-480x50.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 619px, 100vw\" \/><\/p>\n<p><span style=\"font-weight: 400;\">2. Click <\/span><b>Tools<\/b><span style=\"font-weight: 400;\">, then <\/span><b>Options<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44740\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/01\/In-Outlook-Click-Tools-then-Options.jpg\" alt=\"In Outlook Click Tools then Options\" width=\"283\" height=\"108\" \/><\/p>\n<p><span style=\"font-weight: 400;\">3. Select \u201cGlobal Address List\u201d from the dropdown box under \u201cWhen opening the address book, show this address list first:\u201d<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44744\" src=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/01\/Select-Global-Address-List.jpg\" alt=\"Select Global Address List\" width=\"343\" height=\"125\" srcset=\"https:\/\/cirasync.com\/wp-content\/uploads\/2024\/01\/Select-Global-Address-List.jpg 343w, https:\/\/cirasync.com\/wp-content\/uploads\/2024\/01\/Select-Global-Address-List-300x109.jpg 300w\" sizes=\"(max-width: 343px) 100vw, 343px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">4. Click <\/span><b>OK<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"GAL_Search_and_Contact_Sync_with_Exchange_ActiveSync\"><\/span>GAL Search and Contact Sync with Exchange ActiveSync<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Supported Exchange-connected mobile clients can search organizational directory information, while Exchange ActiveSync can synchronize contacts stored in a user&rsquo;s mailbox contact folders.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These are different functions. Exchange ActiveSync does not automatically copy the organization&rsquo;s entire Global Address List into every user&rsquo;s personal Contacts folder or native phone address book.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If a user manually saves an organizational contact into their personal Outlook Contacts folder, that saved contact can synchronize with supported devices according to the account and device configuration.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, that saved contact is a separate contact record and is not a continuously maintained copy of the original GAL entry.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Organizations that need selected GAL contacts to remain synchronized automatically across users and devices need a centrally managed contact-synchronization workflow.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"GAL_Search_vs_Native_Synced_Contacts_on_Mobile\"><\/span>GAL Search vs Native Synced Contacts on Mobile<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Supported Exchange-connected mobile clients can search organizational directory information, but directory search is different from automatically storing the entire GAL as personal contacts on the device.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For organizations that need selected GAL entries maintained as synchronized contact records, CiraSync provides centrally managed contact synchronization. CiraSync Cloud can synchronize selected GAL data into users&rsquo; Exchange mailbox contact folders, while current CiraSync offerings also include device-delivery options such as Native Sync and Mobile Direct for supported deployments.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These approaches are designed to make managed directory contacts available on iPhone and Android without requiring employees to manually save individual GAL entries. The exact device behavior depends on the selected CiraSync delivery method and device configuration.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Sync_the_GAL_Between_Two_Tenants\"><\/span><span style=\"font-weight: 400;\">How to Sync the GAL Between Two Tenants<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Synchronizing GALs between two tenants can be a complex task, especially if these are two separate organizations. Typically, you should do this during a merger or acquisition. You can use a third-party automatic sync tool like CiraHub to sync GAL information between tenants.\u00a0<\/span><\/p>\n<p><b>Prepare both tenants:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ensure that you have admin rights to both tenants and that the domains involved are verified in both tenants.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We know how difficult this might sound, but we wrote an easy tutorial on <\/span><a href=\"http:\/\/cirasync.com\/support\/sync-gal-two-tenants\/\"><span style=\"font-weight: 400;\">how to sync the GAL between two tenants<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, keep in mind that this sync is only one-way. For instance, only Tenant A Gal will sync to Tenant B, not vice versa. Luckily, third-party tools allow you to <\/span><a href=\"https:\/\/cirahub.com\/two-way-global-address-list-sync\/\"><span style=\"font-weight: 400;\">sync GALs in two directions or more<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Multi-Way_Sync_Multiple_Global_Address_Lists\"><\/span><span style=\"font-weight: 400;\">How to Multi-Way Sync Multiple Global Address Lists<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When working with multiple GALs, e.g., across different Exchange deployments or Microsoft 365 tenants, they must be synced to provide a unified directory. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In organizations undergoing major transitions, such as mergers and acquisitions, managing GALs across multiple tenants can be complex and time-consuming. With subsidiaries in several regions, larger companies will maintain separate IT departments, creating data silos that hinder information sharing and effective collaboration. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this case, the best solution is to use a tool that can sync multiple global address lists, and the one we recommend is <a href=\"https:\/\/cirahub.com\/\">CiraHub<\/a>. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">CiraHub helps organizations automate and simplify their two-way GAL sync within the same or multiple tenants. By syncing GAL to GAL data with CiraHub, users from any tenant gain access to contact information for all other tenants, email addresses, titles, phone numbers, and more.<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"Microsoft 365 GAL to Various V1\" src=\"https:\/\/player.vimeo.com\/video\/863304992?dnt=1&amp;app_id=122963\" width=\"1080\" height=\"608\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">This comprehensive article covers steps to<\/span><a href=\"https:\/\/cirahub.com\/support\/how-to-perform-two-way-gal-sync-with-cirahub\/\"><span style=\"font-weight: 400;\"> two-way sync multiple GALs<\/span><\/a><span style=\"font-weight: 400;\"> using CiraHub.\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Find_Someone_in_a_GAL\"><\/span><span style=\"font-weight: 400;\">How to Find Someone in a GAL<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Whether you&rsquo;re navigating an enterprise-level email system or trying to find a colleague&rsquo;s contact details, knowing how to access and search the GAL is essential.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here&rsquo;s a step-by-step guide to finding someone in the Global Address List:<\/span><\/p>\n<ol>\n<li><b>Launch Your Email Client:<\/b><span style=\"font-weight: 400;\"> If using Microsoft Outlook, open the application.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">2<\/span><b>. Access the Address Book: <\/b><span style=\"font-weight: 400;\">Go to the <\/span><b>Home<\/b><span style=\"font-weight: 400;\"> Click on <\/span><b>Address Book.<\/b><\/li>\n<li><span style=\"font-weight: 400;\">3<\/span><b>. Select the Global Address List: <\/b><span style=\"font-weight: 400;\">Once the address book is open, you will see a list at the top right, where you can select the address you want to search.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">4<\/span><b>. Search for the Person: <\/b><span style=\"font-weight: 400;\">In the &lsquo;Search&rsquo; box, begin typing the name of the person you&rsquo;re trying to find. The list will dynamically narrow down the choices as you type.<\/span><\/li>\n<li><b> View Details: <\/b><span style=\"font-weight: 400;\">Double-click on their name once you locate the person you&rsquo;re searching for. This will bring up their details, including their email address, office location, phone number, and more.<\/span><\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Delete_a_GAL\"><\/span><span style=\"font-weight: 400;\">How to Delete a GAL<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you wish to restrict users from accessing the GAL, you can disable this feature for the entire organization or only for a specific user. You could also disable the Directory when you need to troubleshoot. Microsoft also offers resources on <\/span><a href=\"https:\/\/learn.microsoft.com\/en-us\/exchange\/address-books\/address-lists\/remove-a-global-address-list\"><span style=\"font-weight: 400;\">removing a GAL using Powershell<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Why_Is_Someone_Missing_from_the_Global_Address_List\"><\/span>Why Is Someone Missing from the Global Address List?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Common troubleshooting points:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hidden from address lists: Verify that the mailbox, contact, or group is not configured to be hidden from address lists.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Stale Offline Address Book: In classic Outlook, manually download the latest OAB before changing server-side settings.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Address Book Policy: The user may be scoped to a different GAL or address-list experience.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hybrid synchronization: In hybrid environments, directory changes may depend on Microsoft Entra Connect synchronization. The built-in scheduler runs every 30 minutes by default unless the organization changes the interval. Additional Exchange and OAB processing can add further delay.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Client-specific caching: If the recipient appears in Outlook on the web but not in classic Outlook, an outdated OAB or another client-specific issue is a likely cause.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"How_Long_Does_the_GAL_Take_to_Update\"><\/span>How Long Does the GAL Take to Update?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Update timing depends on the Exchange environment and whether Outlook is using live directory data or a cached Offline Address Book. Exchange Online: Microsoft generates Offline Address Books every 8 hours.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Classic Outlook in Cached Exchange Mode: Outlook can continue displaying older directory information until it downloads an updated OAB. Users can manually refresh the local copy.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Exchange Server: Current supported Exchange Server documentation also uses an 8-hour default OAB generation interval, although administrators can change the schedule.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Avoid promising a universal 24 to 48 hour update time. Actual visibility depends on server generation, client download timing, and environment configuration.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Takeaways\"><\/span><span style=\"font-weight: 400;\">Takeaways<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A GAL is a powerful tool for organizations, allowing seamless communication, collaboration, and sharing of resources.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether you&rsquo;re using an on-premises Exchange server or the cloud-based Microsoft 365 environment, understanding and managing your GAL effectively is essential for efficient business operations.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions_on_Global_Address_Lists\"><\/span><span style=\"font-weight: 400;\">Frequently Asked Questions on Global Address Lists<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"What_is_the_Microsoft_Global_Address_List\"><\/span><b>What is the Microsoft Global Address List?\u00a0\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The Microsoft Global Address List is a directory service for users, groups, and resources within an organization using Microsoft Exchange or Microsoft 365.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"What_kind_of_information_does_a_Global_Address_List_contain\"><\/span><b>What kind of information does a Global Address List contain?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A GAL contains details like names, email addresses, phone numbers, and job titles of users. It can also include distribution lists, shared mailboxes, and resources like conference rooms.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"How_do_I_find_my_global_address_list\"><\/span><b>How do I find my global address list?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Refer to \u201cHow do I Find or Use My Global Address List?\u201d for steps to finding the GAL.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Can_a_Global_Address_List_be_accessed_or_synchronized_across_different_devices\"><\/span><b>Can a Global Address List be accessed or synchronized across different devices?\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When using Microsoft 365, the GAL can be synchronized and accessed from various devices, such as smartphones, tablets, and computers, provided they are configured to connect to the organization&rsquo;s account.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_is_the_Global_Address_List-2\"><\/span><b>What is the Global Address List?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A Global Address List is an Exchange address list containing mail-enabled recipients selected by its recipient filter. Exchange Online automatically creates a Default Global Address List. Administrators can also create additional GALs for segmented environments.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_is_the_difference_between_the_GAL_and_Outlook_Contacts\"><\/span><b>What is the difference between the GAL and Outlook Contacts?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The GAL is the organization&rsquo;s centrally managed Exchange directory. Outlook Contacts are contact records stored in a user&rsquo;s mailbox and are typically managed by that user, although contact folders can also be shared or populated through organizational synchronization workflows.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_do_I_view_the_Global_Address_List\"><\/span><b>How do I view the Global Address List?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">In classic Outlook, go to Home &gt; Find &gt; Address Book or press Ctrl + Shift + B, then select Global Address List. In new Outlook, create a new email and select To, Cc, or Bcc to open the address book and search the organizational directory.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Where_is_the_Address_Book_in_the_new_Outlook\"><\/span><b>Where is the Address Book in the new Outlook?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">In new Outlook for Windows, select New mail, then select To, Cc, or Bcc to open the address book and search available organizational directory entries.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_do_I_create_a_Global_Address_List\"><\/span><b>How do I create a Global Address List?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Exchange administrators can create a custom GAL with New-GlobalAddressList in Exchange PowerShell. In Exchange Online, the Address Lists management role must be assigned before the cmdlet can be used.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_long_does_the_Global_Address_List_take_to_update\"><\/span><b>How long does the Global Address List take to update?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">There is no single universal GAL update time. Exchange Online generates Offline Address Books every 8 hours. Classic Outlook clients using a cached OAB may need additional time to receive the latest copy, and users can manually download the OAB when troubleshooting stale information.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Why_is_a_new_employee_not_showing_in_the_GAL\"><\/span><b>Why is a new employee not showing in the GAL?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The recipient may be hidden from address lists, the local Offline Address Book may be stale, an Address Book Policy may scope the user to a different GAL, or hybrid directory synchronization may still be processing the change.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_do_I_force_the_GAL_to_refresh_in_Outlook\"><\/span><b>How do I force the GAL to refresh in Outlook?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">In classic Outlook, manually download the latest Offline Address Book. This refreshes the local cached copy and does not directly change the underlying Exchange directory.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Can_I_sync_the_Global_Address_List_to_my_phone\"><\/span><b>Can I sync the Global Address List to my phone?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Exchange-connected mobile devices can search organizational directory information, but that does not automatically copy the entire GAL into the user&rsquo;s personal contact store. Organizations that need managed GAL entries as synchronized phone contacts need a dedicated synchronization workflow.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Can_an_organization_have_more_than_one_Global_Address_List\"><\/span><b>Can an organization have more than one Global Address List?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Yes. Exchange Online supports multiple GALs, often used with Address Book Policies to segment organizations. Each user can see and use only one GAL in Outlook and Outlook on the web.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Does_the_GAL_work_offline\"><\/span><b>Does the GAL work offline?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The live GAL requires directory access, but classic Outlook in Cached Exchange Mode can use an Offline Address Book containing address-list information while disconnected. The cached copy may not contain the newest directory changes until it updates.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Streamlined communication is essential for both personal and professional purposes. Among the many tools that facilitate this is the Global Address List. A Global Address List (GAL) is an essential component in enterprise-level systems, particularly those used in large organizations or institutions. It is a comprehensive directory service that contains all the email addresses and [&hellip;]<\/p>\n","protected":false},"author":33,"featured_media":44766,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page-cirablog2.php","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_nextfly_llmd_date_locked":false,"footnotes":"","_ppma_block_editor_authors":"","_links_to":"","_links_to_target":""},"categories":[1478],"tags":[],"ppma_author":[13547],"class_list":["post-44709","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-articles","rawdate-2024-01-25"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Global Address List (GAL): Complete Guide for 2026 | CiraSync<\/title>\n<meta name=\"description\" content=\"Learn what the Global Address List 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