<\/span><\/h3>\nFrom the MDM Provider dropdown, select Workspace ONE. This tells CiraSync to generate a configuration file formatted specifically for Workspace ONE.<\/p>\n
![\"A](\"https:\/\/cirasync.com\/wp-content\/uploads\/2026\/04\/image-2.png\")
<\/p>\n
Figure 1: CiraSync Sync Tunnel wizard with Mobile Direct enabled and Workspace ONE selected.<\/em><\/p>\n<\/span>Step 4: Download the Configuration File<\/span><\/h3>\nClick the Get iOS\/iPhone Config<\/strong> button to download the XML configuration file. Save this file to a known location on your computer.<\/p>\n\n\n\n| Tip<\/strong><\/p>\n The downloaded file contains CardDAV account settings pre-configured for your CiraSync Sync Tunnel. You will paste the contents of this file into Workspace ONE in Part B.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n <\/span>Step 5: Edit the Configuration File<\/span><\/h3>\nOpen the downloaded configuration file in a text editor (such as Notepad<\/strong> on Windows). Select all the contents of the file and copy<\/strong> them to your clipboard. You will paste this into Workspace ONE in the next part.<\/p>\n\n\n\n| \u26a0\ufe0f Important<\/strong><\/p>\n Do not modify the XML content. Copy it exactly as generated by CiraSync. Any changes may cause the CardDAV profile to fail on devices.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n <\/span>Part B: Deploy the Profile in Workspace ONE MDM<\/span><\/h2>\nIn this section, you will create a new iOS device profile in Workspace ONE MDM and paste the CiraSync configuration into a Custom Settings payload.<\/p>\n <\/span>Step 1: Navigate to Profiles<\/span><\/h3>\nIn the Workspace ONE console, go to Resources \u2192 Profiles & Baselines \u2192 Profiles<\/strong>. This is where all device configuration profiles are managed.<\/p>\n![\"A](\"https:\/\/cirasync.com\/wp-content\/uploads\/2026\/04\/image-3.png\") <\/p>\n
Figure 2: Workspace ONE UEM Profiles & Baselines page.<\/em><\/p>\n<\/span>Step 2: Add a New Profile<\/span><\/h3>\nClick the ADD<\/strong> dropdown button and select Add Profile<\/strong>.<\/p>\n![\"A](\"https:\/\/cirasync.com\/wp-content\/uploads\/2026\/04\/image-4.png\") <\/p>\n
Figure 3: Add Profile dropdown menu.<\/em><\/p>\n<\/span>Step 3: Select the iOS Platform<\/span><\/h3>\nOn the \u201cSelect a platform to start\u201d screen, click Apple iOS<\/strong>. This will open the iOS profile configuration wizard.<\/p>\n![\"\"](\"https:\/\/cirasync.com\/wp-content\/uploads\/2026\/04\/image-5.png\") <\/p>\n
Figure 4: Select Apple iOS as the target platform.<\/em><\/p>\n<\/span>Step 4: Configure General Settings<\/span><\/h3>\nOn the General settings page, configure the following:<\/p>\n \n- Name: <\/strong>Enter \u201cMobile Direct\u201d as the profile name.<\/li>\n
- Management Type: <\/strong>Leave as Imperative (the default).<\/li>\n
- Context: <\/strong>Leave as Device.<\/li>\n<\/ul>\n
![\"\"](\"https:\/\/cirasync.com\/wp-content\/uploads\/2026\/04\/image-6.png\") <\/p>\n
Figure 5: Profile general settings \u2014 Imperative management type and Device context.<\/em><\/p>\n<\/span>Step 5: Search for Custom Settings<\/span><\/h3>\nIn the search bar, type custom<\/strong> and click SEARCH<\/strong>. Locate the Custom Settings<\/strong> in the filtered results and click ADD<\/strong> next to it.<\/p>\n![\"A](\"https:\/\/cirasync.com\/wp-content\/uploads\/2026\/04\/image-7.png\") <\/p>\n
Figure 6: Search for \u201ccustom\u201d and click ADD next to Custom Settings.<\/em><\/p>\n<\/span>Step 6: Paste the Configuration and Enable Custom Lookup<\/span><\/h3>\nAfter adding the Custom Settings:<\/p>\n \n- In the Custom Settings text area, paste the full XML content you copied from the CiraSync configuration file in Part A, Step 5.<\/li>\n
- Toggle the Enable Custom Lookup Value switch to ON (green).<\/li>\n
- Click NEXT to proceed to the Assignment page.<\/li>\n<\/ol>\n
![\"A](\"https:\/\/cirasync.com\/wp-content\/uploads\/2026\/04\/image-8.png\") <\/p>\n
Figure 7: Paste the CiraSync XML configuration and enable Custom Lookup Value.<\/em><\/p>\n<\/span>Step 7: Configure Assignment<\/span><\/h3>\nOn the Assignment page, configure the following settings:<\/p>\n \n- Smart Group: <\/strong>Select the Smart Group that contains the target users who should receive the contact sync profile.<\/li>\n
- Assignment Type: <\/strong>Set to Auto. This ensures the profile is automatically pushed to devices in the selected Smart Group.<\/li>\n<\/ul>\n
![\"A](\"https:\/\/cirasync.com\/wp-content\/uploads\/2026\/04\/image-9.png\") <\/p>\n
Figure 8: Configure the Smart Group assignment and set Assignment Type to Auto.<\/em><\/p>\n<\/span>Step 8: Save & Publish<\/span><\/h3>\nReview your settings, then click SAVE & PUBLISH<\/strong> at the bottom-right of the page. Workspace ONE will begin deploying the Mobile Direct profile to all iOS devices in the assigned Smart Group.<\/p>\n![\"A](\"https:\/\/cirasync.com\/wp-content\/uploads\/2026\/04\/image-10.png\") <\/p>\n
Figure 9: The Mobile Direct profile now appears in the Profiles list with a green status indicator.<\/em><\/p>\n\n\n\n| \u2705 Verification<\/strong><\/p>\n After publishing, you can verify the deployment by checking the Installed Status column in the Profiles list. A green checkmark indicates the profile has been successfully installed on target devices. Users will see corporate contacts appear automatically in their native iOS Contacts app.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n <\/p>\n <\/span>Troubleshooting<\/span><\/h2>\n<\/span>Contacts are not appearing on the device<\/span><\/h3>\n\n- Confirm the device is enrolled in Workspace ONE and belongs to the assigned Smart Group.<\/li>\n
- Verify the profile shows a green status in the Workspace ONE Profiles list.<\/li>\n
- On the iOS device, go to Settings \u2192 Contacts \u2192 Accounts and verify a CardDAV account is present.<\/li>\n<\/ul>\n
<\/span>Profile fails to install<\/span><\/h3>\n\n- Re-download the configuration file from CiraSync and ensure the XML was copied without modifications.<\/li>\n
- Ensure Enable Custom Lookup Value is toggled ON in the Custom Settings payload.<\/li>\n
- Check that the profile is assigned to the correct Smart Group with Assignment Type set to Auto.<\/li>\n<\/ul>\n
<\/span>Need further assistance?<\/span><\/h2>\nTalk to a human at Help@CiraSync.com.<\/p>\n","protected":false},"excerpt":{"rendered":" CiraSync Cloud Mobile Direct enables organizations to automatically synchronize corporate contacts from Microsoft 365 (Exchange Online) directly to managed iOS devices. By leveraging the CardDAV protocol and Workspace ONE MDM (formerly AirWatch), administrators can push a configuration profile to enrolled devices so that users see up-to-date company contacts in their native iOS Contacts app\u2014without any […]<\/p>\n","protected":false},"author":44,"featured_media":46654,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_nextfly_llmd_date_locked":false,"footnotes":""},"categories":[1478,1481,1420,13550],"tags":[28,15,13584],"ppma_author":[13555],"class_list":["post-70439","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-articles","category-contact-management","category-contact-sync","category-featured-articles","tag-cirasync","tag-tag-contact-sync","tag-contact-sync-guide"],"yoast_head":"\n CiraSync + Workspace ONE iOS Contact Sync Guide — CiraSync<\/title>\n<meta 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