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Have questions? Find answers on the Technical FAQPersonal Edition FAQ , Enterprise Edition FAQ, and Pricing FAQ.

Calendar Sync

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Enabling the Mobile Exchange Connector on Smartphones

Enabling the Mobile Exchange Connector on Smartphones

If you are using CiraSync to sync Office 365 calendar and contact subfolders, they may not show up on your smartphone. This usually occurs on older iOS and Android devices. There are two solutions available for this problem: Enabling the Mobile Exchange Connector...

Enabling Native Sync on Smartphones

Enabling Native Sync on Smartphones

If you are using CiraSync to sync Office 365 contact subfolders, they may not show up on your smartphone. This usually occurs on older iOS and Android devices. There are two solutions available for this problem: Enabling the Mobile Exchange Connector Enabling Native...

Why does CiraSync take so long to sync my contacts and calendars?

Why does CiraSync take so long to sync my contacts and calendars?

There are multiple factors that can affect CiraSync performance. These include the following: Number of mailbox in a tenant Amount of updates that need to be made Type of data that needs to be written in Current performance of Exchange Web Services (EWS) Below are...

Contact Sync

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Enabling the Mobile Exchange Connector on Smartphones

Enabling the Mobile Exchange Connector on Smartphones

If you are using CiraSync to sync Office 365 calendar and contact subfolders, they may not show up on your smartphone. This usually occurs on older iOS and Android devices. There are two solutions available for this problem: Enabling the Mobile Exchange Connector...

Creating CiraSync Contact Collections

Creating CiraSync Contact Collections

Contact Collections are a CiraSync-specific functionality. This provides flexibility because it allows for the categorization and organization of users in the Global Address List. Contact Collections can then be used as a target, and, in some cases, the source of a...

IT Management

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Removing CiraSync Personal Edition User Consent from Office 365

Removing CiraSync Personal Edition User Consent from Office 365

When you signed up for CiraSync, you granted CiraSync permission to access your Office 365 account. CiraSync uses the Office 365 API to access user mailboxes so that it can create and update the Office 365 Global Address List, contacts, and calendar appointments. If...

What are the requirements for the CiraSync Service Account?

What are the requirements for the CiraSync Service Account?

During the CiraSync setup, the service account requires the following: Global Admin Permissions The Application Impersonation role If syncing Public Folders, the service account also requires a mailbox license, which, at the minimum, is an Office 365/Online Exchange...

Assigning Admin Roles to the CiraSync Service Account

Assigning Admin Roles to the CiraSync Service Account

When upgrading to CiraSync Enterprise Edition, a dedicated service account with the Global Administrator Role is required. However, after signing in to the CiraSync Enterprise Edition for the first time, the service account can be demoted by assigning the service...

Setting Office 365 CiraSync Data Residency

Setting Office 365 CiraSync Data Residency

At CiraSync, there are cloud workers that sync information to smartphones and Exchange mailboxes. The workers build temporary databases from Public Folders and the Global Address List. CiraSync has data centers in the European Union (EU) and North America. This guide...

Syncing Shared Exchange Mailboxes to an Entire Office 365 Tenant

Syncing Shared Exchange Mailboxes to an Entire Office 365 Tenant

In Microsoft Outlook, it is easy to share contacts in a mailbox; however, it is not so easy to share that contact folder with smartphones. With CiraSync Enterprise Edition, you can sync shared mailboxes to any number of users in your Office 365 tenant. This guide...

Public Folder Sync

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Shared Calendars

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Shared Mailboxes

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Consolidating CiraSync License Packs

Consolidating CiraSync License Packs

This guide shows how to consolidate CiraSync license packs with the same expiration dates. If you have license packs with different expiration dates, please submit a support ticket to get in touch with the Cira Apps Ltd. Customer Success Team. Instructions Click...

Getting a Sales Quote

Getting a Sales Quote

This guide shows how to get a CiraSync sales quote by email. Payment Options Credit Card: Available for any subscription plan at any price. Wire transfer/Check: For sale amounts equal to or over $1,200. Instructions Log in to the CiraSync tenant dashboard. Click...