CiraSync Support
Have questions? Find answers on the Technical FAQ, Personal Edition FAQ , Enterprise Edition FAQ, and Pricing FAQ.
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Calendar Sync
Enabling the Mobile Exchange Connector on Smartphones
If you are using CiraSync to sync Office 365 calendar and contact subfolders, they may not show up on your smartphone. This usually occurs on older iOS and Android devices. There are two solutions available for this problem: Enabling the Mobile Exchange Connector...
Enabling Native Sync on Smartphones
If you are using CiraSync to sync Office 365 contact subfolders, they may not show up on your smartphone. This usually occurs on older iOS and Android devices. There are two solutions available for this problem: Enabling the Mobile Exchange Connector Enabling Native...
Why does CiraSync take so long to sync my contacts and calendars?
There are multiple factors that can affect CiraSync performance. These include the following: Number of mailbox in a tenant Amount of updates that need to be made Type of data that needs to be written in Current performance of Exchange Web Services (EWS) Below are...
Contact Sync
How to set the SalesForce remote URL for CiraSync
Log into your Salesforce organization and click on the Gear icon in the upper right corner and select Setup. In the left menu select Settings > Security > Remote Site Settings or just type Remote Site Settings in the search bar. Remote Site Settings section will...
Can I export my contact lists from the CiraSync dashboard?
Yes, you can export your contact lists from the CiraSync dashboard. Please do the following: Click VIEW in the Contact Lists pane. Click the SOURCE button under the desired contact list. Click Export to Excel.
Why does CiraSync not sync the Middle Initial Field that is in the Exchange Online Contact details?
Office 365 contact details do not contain the Middle Name or Middle Initial field. Furthermore, the Middle Initial Field is a field automatically synced by Azure AD by default (dirsync). CiraSync has recently introduced a new feature for users who want to sync the...
GAL Sync
Mail app on iOS 14.2 now Reverses Display Name
Unexpected Change to Mail App in iOS 14.2 Apple pushed out an iOS Update to millions of phones starting in November that is likely to generate some calls to the help desk. It’s ideal if your team knows about the change before anyone calls. Let me explain a bit. Let’s...
Creating CiraSync Contact Collections
Contact Collections are a CiraSync-specific functionality. This provides flexibility because it allows for the categorization and organization of users in the Global Address List. Contact Collections can then be used as a target, and, in some cases, the source of a...
Syncing the Global Address List between Two Tenants
NOTE: For organizations looking to sync the Global Address Lists together between two enterprises, check out CiraHub. This guide shows how to use CiraSync Enterprise Edition to sync the Global Address List (GAL) between two Office 365 tenants. NOTE:...
IT Management
How to Make Your Google Calendar Public
This article will outline how you can make your google calendar public. Calendars in Google Calendar application can be set to be public or private. Follow the following steps to make your calendar available publicly How to Make Your Google Calendar Public On your...
How to Delete or Unsubscribe from a Google Calendar
This article will outline how you can delete or unsubscribe from a Google calendar. You can unsubscribe from a calendar or completely erase it if you decide you no longer need it. How to Unsubscribe from a Calendar On your computer, open Google Calendar. 2. Click...
How to Use a Google Calendar Offline
With offline calendars, you can access your Google calendar offline. This is especially helpful if your internet connection is unreliable. Once enabled, users may access any events booked up to four weeks in advance as well as at any time in the future. Use...
Office 365
How to Change the Default Address Book in Microsoft Outlook
This article will outline how you can change the default address book in Microsoft Outlook. CiraHub consolidates numerous data sources from multiple platforms ensuring that the information remains consistent across devices and software. How to Change the Default...
How to Add an Email Account to Microsoft Outlook
This article will outline how you can add multiple email accounts in Microsoft Outlook. CiraHub consolidates numerous data sources from multiple platforms ensuring that the information remains consistent across devices and software. How to Add an Email Account to...
Mail app on iOS 14.2 now Reverses Display Name
Unexpected Change to Mail App in iOS 14.2 Apple pushed out an iOS Update to millions of phones starting in November that is likely to generate some calls to the help desk. It’s ideal if your team knows about the change before anyone calls. Let me explain a bit. Let’s...
Public Folder Sync
Using the CiraSync Mobile App to Add Contacts to Public Folders
CiraSync is a one-way sync from the Source to the user’s mailbox. The solution syncs contacts from the Office 365 GAL, Public Folders, and Shared Mailboxes to the user desktop mailbox. From there, the smartphones sync the contacts using the Native Exchange Connector...
When I try to sync my Public Folders, I get an error that says “There are no Public Folder servers available.” What do I do?
If you receive this error, please do the following: Give your service account Reviewer permissions in your Public Folder. Assign a Microsoft Exchange License to the service account. Any of the following licenses will do: Kiosk for $2.00 per month or Microsoft F1 (or...
Can users in my tenant add their smartphone contacts to contact lists managed by CiraSync?
CiraSync is a one-way sync from the Source to the user’s mailbox. The program is meant to sync contacts from Office 365 GAL, Public Folders, and Shared Mailboxes to the user desktop mailbox. From there, the smartphones will sync these contacts using the Native...
Shared Calendars
Syncing Shared Calendars to Smartphones with CiraSync Enterprise Edition
Read the instructions or check out the video below to learn how to sync shared calendars with CiraSync Enterprise Edition (EE): Before You Start This guide assumes that a dedicated Service Account with Impersonation Mode has been set for your CiraSync Dashboard....
Shared Mailboxes
Syncing Shared Notes to Smartphones with CiraSync Enterprise Edition
This guide shows how to sync shared notes to smartphones with CiraSync Enterprise Edition. Before You Start This guide assumes that a dedicated Service Account with Impersonation Mode has been set for your CiraSync Tenant. Without an administrator account with...
Syncing Shared Exchange Mailboxes to an Entire Office 365 Tenant
In Microsoft Outlook, it is easy to share Contacts in a mailbox; however, it is not so easy to share that contact folder with smartphones. With CiraSync Enterprise Edition, you can sync Contacts and Calendars from a User/Shared Mailbox to any number of users in your...
Licensing
Removing CiraSync Personal Edition User Consent from Office 365
When you signed up for CiraSync, you granted CiraSync permission to access your Office 365 account. CiraSync uses the Office 365 API to access user mailboxes so that it can create and update the Office 365 Global Address List, contacts, and calendar appointments. If...
Consolidating CiraSync License Packs
This guide shows how to consolidate CiraSync license packs with the same expiration dates. If you have license packs with different expiration dates, please submit a support ticket to get in touch with the Cira Apps Ltd. Customer Success Team. Instructions Click...
Getting a Sales Quote
This guide shows how to get a CiraSync sales quote by email. Payment Options Credit Card: Available for any subscription plan at any price. Wire transfer/Check: For sale amounts equal to or over $1,200. Instructions Log in to the CiraSync Dashboard. Click REQUEST...