CiraSync Support

Have questions? Find answers on the Technical FAQPersonal Edition FAQ , Enterprise Edition FAQ, and Pricing FAQ.

Calendar Sync

View All Articles

Enabling the Mobile Exchange Connector on Smartphones

Enabling the Mobile Exchange Connector on Smartphones

If you are using CiraSync to sync Office 365 calendar and contact subfolders, they may not show up on your smartphone. This usually occurs on older iOS and Android devices. There are two solutions available for this problem: Enabling the Mobile Exchange Connector...

Enabling Native Sync on Smartphones

Enabling Native Sync on Smartphones

If you are using CiraSync to sync Office 365 contact subfolders, they may not show up on your smartphone. This usually occurs on older iOS and Android devices. There are two solutions available for this problem: Enabling the Mobile Exchange Connector Enabling Native...

Why does CiraSync take so long to sync my contacts and calendars?

Why does CiraSync take so long to sync my contacts and calendars?

There are multiple factors that can affect CiraSync performance. These include the following: Number of mailbox in a tenant Amount of updates that need to be made Type of data that needs to be written in Current performance of Exchange Web Services (EWS) Below are...

Contact Sync

View All Articles

Enabling the Mobile Exchange Connector on Smartphones

Enabling the Mobile Exchange Connector on Smartphones

If you are using CiraSync to sync Office 365 calendar and contact subfolders, they may not show up on your smartphone. This usually occurs on older iOS and Android devices. There are two solutions available for this problem: Enabling the Mobile Exchange Connector...

Enabling Native Sync on Smartphones

Enabling Native Sync on Smartphones

If you are using CiraSync to sync Office 365 contact subfolders, they may not show up on your smartphone. This usually occurs on older iOS and Android devices. There are two solutions available for this problem: Enabling the Mobile Exchange Connector Enabling Native...

Creating CiraSync Contact Collections

Creating CiraSync Contact Collections

Contact Collections are a CiraSync-specific functionality. For contact sync, Contact Collections can be used as a source or target. This provides flexibility to add or remove users or contacts using an existing group in the Global Address List. The following procedure...

IT Management

View All Articles

Enabling the Mobile Exchange Connector on Smartphones

Enabling the Mobile Exchange Connector on Smartphones

If you are using CiraSync to sync Office 365 calendar and contact subfolders, they may not show up on your smartphone. This usually occurs on older iOS and Android devices. There are two solutions available for this problem: Enabling the Mobile Exchange Connector...

Enabling Native Sync on Smartphones

Enabling Native Sync on Smartphones

If you are using CiraSync to sync Office 365 contact subfolders, they may not show up on your smartphone. This usually occurs on older iOS and Android devices. There are two solutions available for this problem: Enabling the Mobile Exchange Connector Enabling Native...

Assigning Admin Roles to the CiraSync Service Account

Assigning Admin Roles to the CiraSync Service Account

When upgrading to CiraSync Enterprise Edition, a dedicated service account with the Global Administrator Role is required. However, after signing in to the CiraSync Enterprise Edition for the first time, the service account can be demoted by assigning the service...

Setting Office 365 CiraSync Data Residency

Setting Office 365 CiraSync Data Residency

At CiraSync, there are cloud workers that sync information to smartphones and Exchange mailboxes. The workers build temporary databases from Public Folders and the Global Address List. CiraSync has data centers in the European Union (EU) and North America. This guide...

Public Folder Sync

View All Articles

Shared Calendars

View All Articles

Shared Mailboxes

View All Articles

Getting a Sales Quote

Getting a Sales Quote

This guide shows how to get a CiraSync sales quote by email.   Payment Options Credit Card: Available for any subscription plan at any price. Wire transfer/Check: For sale amounts equal to or over $1,200.   Instructions Log in to the CiraSync tenant...

Purchasing CiraSync Licenses

Purchasing CiraSync Licenses

This guide shows how to purchase CiraSync licenses with and without a sales quote. NOTE: The following instructions apply to CiraSync Enterprise Edition users. If you are a CiraSync Personal Edition user, follow the instructions in this guide: How to...