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Enabling Native Sync on Smartphones

If you are using CiraSync to sync Office 365 contact subfolders, they may not show up on your smartphone. This usually occurs on older iOS and Android devices. There are two solutions available for this problem:

The following procedures shows how to enable Native Sync on smart devices.

Instructions

Enabling Native Sync for iOS Devices

1. Download the CiraSync Public Folder App for Office 365 from the Apple App Store.

launch cirasync app

 

2. Launch the app.

 

3. Provide your Office 365 email. You will be taken to the Office 365 login page.

office 365 login

4. Enter your password. CiraSync will ask for permission to access your iPhone.

enter cirasync password

5. Tap the ellipsis in the bottom-right corner of the app > View Settings.

tap ellipsis

6. Tap the slider next to Native Sync to enable Native Sync. The CiraSync Mobile app populates the native address book with the listed sources. (See figure below.)

Enabling Native Sync for Android Devices

1. Download the CiraSync Public Folder App for Office 365 from the Google Play Store.

download android cirasync app

 

2. Launch the app.

 

3. Provide your Office 365 email. You will be taken to the Office 365 login page.

office 365 login

 

4. Enter your Office 365 password. CiraSync will ask for permission to access your account. (See figure below.)

 

5. Tap Allow when CiraSync asks for permission to access your contacts and calendars.

 

6. Tap ellipsis on the bottom-right corner of the app > View Settings.

tap ellipsis android

 

7. Tap the slider next to Native Sync to enable Native Sync. The CiraSync Mobile app then populates the native address book with the listed sources.

tap native sync slider

Set up and start syncing contacts to business smartphones in less than 5 minutes.

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