There could be several reasons for this problem.
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- You do not have a service account defined on the impersonation role . The impersonation role (or ApplicationImpersonation role) allows CiraSync to impersonate an administrator account in order to synchronize and perform synchronization tasks.
- If your contacts and calendar events have not synchronized after creating a service account and setting it to impersonation mode, please log in to the CiraSync dashboard using the service account. Then, in the CiraSync settings, you can configure CiraSync to use the account you created as the service account .
- The Azure token on the service account has expired. Please log in to the CiraSync dashboard with the tenant’s service account. This should reset the Azure token.
- The Mobile Exchange Connector is not active on your phone. See our article on activating Mobile Exchange for instructions .
- If the Mobile Exchange Connector is active on your phone and the problem persists, there may be an error with Microsoft Exchange. Turn off the Mobile Exchange Connector for 30 to 40 minutes, then turn it back on.
- If you are performing a manual synchronization, make sure you have the Update Cache option checked in the SYNC NOW pane .
- If the problem persists, please contact CiraSync customer support by submitting a support ticket .
