TL;DR
If you’re juggling manual contact updates, inconsistent calendars, or limited visibility into sync issues, we built this release for you. New updates include ServiceNow CRM contact sync, Google Workspace resource calendar sync, and Hub Templates for standardized multi-hub setup. We’ve also added Salesforce security-based contact sync, a guided SyncGene migration path, a unified dashboard across our products, Microsoft 365 account ownership transfer, and new tools for cancelled meeting handling, spoke-level visibility, history filtering, and outbound filter copying. Together, these updates mean less manual work, fewer sync errors, and tighter control over your data.
If you manage contact and calendar synchronization across multiple platforms, we know the pain points well: manual updates that eat up your day, inconsistent data between systems, and no clear visibility when something breaks. We built this release to tackle those problems directly, with eleven updates designed to save you time, reduce risk, and give you the control you need over your deployment.
Here’s what we’ve added and how it makes your day-to-day easier.
ServiceNow CRM Integration for Contact Sync
If you run ServiceNow as your system of record, keeping contact data aligned with other business systems has probably meant manual exports, imports, or custom scripts that break the moment something changes. We now support ServiceNow CRM as a contact sync provider, so you can sync those contacts automatically without any of that manual upkeep.
That means less time spent copying data between systems and fewer outdated records for your team to work around. If you’re running ServiceNow across an enterprise IT environment or managing it for clients as an MSP, we’ve removed a recurring task from your plate and kept customer data accurate everywhere you need it.
Google Workspace Resource Calendar Sync
When shared resources like meeting rooms and equipment live in a calendar silo, you end up with double bookings and scheduling conflicts that frustrate everyone involved. We now sync Google Workspace resource calendars, including shared meeting rooms and bookable equipment, right alongside the rest of your calendar data.
That keeps resource availability consistent everywhere your team looks, so you spend less time untangling scheduling conflicts. If you’re running a hybrid Google Workspace and Microsoft 365 environment, we’ve closed a visibility gap that’s often been a persistent headache.
Hub Templates for Centralized Configuration
Setting up multiple hubs with the same configuration has likely meant repeating the same manual steps every time, costing you setup hours and opening the door to inconsistency. We now let you use an existing hub as a template to spin up and manage new hubs with standardized settings from the start.
That cuts your setup time significantly and keeps configuration consistent no matter how many hubs you’re managing. If you’re an MSP or enterprise IT team deploying across many departments, subsidiaries, or clients, we’ve made scaling your deployment far less painful.
Salesforce Security-Based Contact Sync
Syncing every Salesforce contact by default can put you at compliance risk, especially if certain customer data should stay restricted to specific users. Now, you can sync only the contacts you select using a Salesforce custom query, instead of syncing everything.
That gives you real control over what data moves and who can access it, so you can meet compliance requirements without extra manual work. If you’re in a regulated industry or simply security-conscious, we’ve made least-privilege data access something you can actually enforce.
Legacy SyncGene to CiraSync Hub Migration Experience
Migrating platforms is often where things go sideways, leaving you unsure of next steps or worried about losing data and workflows you rely on. If you’re moving from legacy SyncGene, we now guide you through onboarding with dashboard notifications and in-product migration assistance every step of the way.
That means less guesswork and a smoother path to getting fully set up, without disrupting the data and workflows you already depend on. If you’ve been putting off a SyncGene migration because it felt risky, we’ve removed much of that friction.
Unified Dashboard Experience Across Products
If you manage both CiraSync Cloud and CiraSync Hub, switching between them has probably felt like working in two disconnected products. We’ve built a more connected dashboard experience that makes moving between the two far more seamless.
That means less time spent context-switching and a simpler day-to-day admin experience overall. If your organization runs both products side by side, we’ve cut real operational overhead out of your routine.
Microsoft 365 Account Ownership Transfer
Employee transitions, whether a role change or a departure, can quietly break your synchronization if account ownership isn’t handled properly. We now let you transfer ownership of a Microsoft 365 account to another user directly within the platform.
That means one less thing to worry about during staffing changes, with continuity maintained automatically. If your organization deals with regular turnover or role shifts, we’ve kept your sync running smoothly through every transition.
Enhanced Handling of Cancelled Meetings
Cancelled meetings that don’t sync cleanly can leave your calendars cluttered and confusing for anyone trying to plan around them. We’ve added a new calendar sync option so you can control exactly how cancelled meetings are processed during synchronization.
That gives you calendars that match your internal policies and far fewer sync discrepancies to chase down. If your organization has specific rules around calendar hygiene, we’ve given you the control to enforce them.
View Synced Items by Spoke
When you can only see sync results at the hub level, isolating which specific connection is causing a problem becomes a guessing game. We now let you view synchronized contacts and calendar appointments for a specific spoke, not just the hub as a whole.
That gives you the visibility to troubleshoot faster and understand exactly how each connection is performing. If you’re managing a complex, multi-spoke deployment, we’ve made it easier to pinpoint issues without wasting time.
Spoke-Level History Filtering
Digging through a full sync history log to find one relevant change is a slow, frustrating process, especially in larger deployments. We now let you filter the synchronization history log by individual spokes within a hub.
That lets you find what you need quickly and troubleshoot with far more precision. If you’re managing dozens of spokes, we’ve saved you from sifting through unrelated entries every time something needs attention.
Copy and Paste Outbound Filters Between Spokes
Configuring outbound field filters manually for every spoke, one at a time, wastes your time and invites inconsistent rules across your integrations. We now let you copy configured outbound filters from one spoke and apply them directly to another.
That saves you setup time and keeps your synchronization rules consistent across every hub you manage. If you’re standardizing filters across a large number of spokes, we’ve turned a repetitive task into a quick copy-paste.
What This Means for You
However you’re using CiraSync Hub, these updates add up to the same result: less manual work, clearer visibility when something needs your attention, and more control over how your contact and calendar data moves. Whether it’s a new integration like ServiceNow or Google Workspace resource calendars, or a granular tool like spoke-level filtering, we’ve designed each update to make your deployment easier to run and easier to trust.
If you’re on CiraSync Cloud, legacy SyncGene, or still managing sync manually, reach out to our team to see how these updates fit your environment.
Frequently Asked Questions
Can CiraSync Hub sync Google Workspace resource calendars, including meeting rooms?
Yes. We now sync Google Workspace resource calendars, including shared resources like meeting rooms and equipment, so availability stays consistent across every connected platform.
What are Hub Templates in CiraSync Hub?
Hub Templates let you use an existing hub’s configuration as a starting point for new hubs, saving you setup time and keeping configuration consistent across large-scale deployments.
How does Salesforce security-based contact sync work in CiraSync Hub?
Instead of syncing every Salesforce contact, you can define a custom query to sync only selected contacts, giving you more control over data access and helping you meet compliance requirements.
What happens to my data when migrating from SyncGene to CiraSync Hub?
We guide you through migration with dashboard notifications and in-product assistance, designed to help you preserve your existing data and workflows throughout the transition.
