FAQ
Global Address List vs Outlook Contacts vs Address Book: What’s the Difference?
The Global Address List (GAL) is a company wide directory automatically maintained by your IT team that contains all internal email accounts and resources. Outlook Contacts are your personal contacts that you create...
Does CiraSync Support Multi-Factor Authentication?
Yes, CiraSync supports multi-factor authentication. It can be set for the admin and dedicated service account associated with your tenant in the Office 365 Admin Portal.
What are the requirements for the CiraSync Service Account?
During the CiraSync setup, the service account requires the following: Global Admin Permissions The Application Impersonation role If syncing Public Folders, the service account also requires a mailbox license, which, at the minimum, is an Office 365/Online Exchange...
Can I export my contact lists from the CiraSync dashboard?
Yes, you can export your contact lists from the CiraSync dashboard. Please do the following: Click VIEW in the Contact Lists pane. Click the SOURCE button under the desired contact list. Click Export to Excel.
When I log in to the CiraSync dashboard, I get a pop-up prompting me to add a real Point of Contact. However, there is no way to add one. What do I do?
To solve this issue, log in to the CiraSync dashboard with the tenant service account in an incognito window. The CiraSync dashboard should let you add a Point of Contact. NOTE: If the tenant does not have a tenant service account, you can log in to the Global Admin...
Why does CiraSync not sync the Middle Initial Field that is in the Exchange Online Contact details?
Microsoft 365 contact details do not contain the Middle Name or Middle Initial field. Furthermore, the Middle Initial Field is a field automatically synced by Azure AD by default (dirsync). CiraSync has recently introduced a new feature for users who want to sync the...
