FAQ
What are the requirements for the CiraSync Service Account?
During the CiraSync setup, the service account requires the following: Global Admin Permissions The Application Impersonation role If syncing Public Folders, the service account also requires a mailbox license, which, at the minimum, is an Office 365/Online Exchange...
Can I export my contact lists from the CiraSync dashboard?
Yes, you can export your contact lists from the CiraSync dashboard. Please do the following: Click VIEW in the Contact Lists pane. Click the SOURCE button under the desired contact list. Click Export to Excel.
When I log in to the CiraSync dashboard, I get a pop-up prompting me to add a real Point of Contact. However, there is no way to add one. What do I do?
To solve this issue, log in to the CiraSync dashboard with the tenant service account in an incognito window. The CiraSync dashboard should let you add a Point of Contact. NOTE: If the tenant does not have a tenant service account, you can log in to the Global Admin...
Why does CiraSync not sync the Middle Initial Field that is in the Exchange Online Contact details?
Microsoft 365 contact details do not contain the Middle Name or Middle Initial field. Furthermore, the Middle Initial Field is a field automatically synced by Azure AD by default (dirsync). CiraSync has recently introduced a new feature for users who want to sync the...
Why does CiraSync take so long to sync my contacts and calendars?
There are multiple factors that can affect CiraSync performance. These include the following: Number of mailbox in a tenant Amount of updates that need to be made Type of data that needs to be written in Current performance of Exchange Web Services (EWS) Below are...
I am using a Contact Collection to sync contacts and calendars to my users. How do I remove disabled users from a CiraSync sync task?
Contact Collection users can be removed during the set up of a sync configuration. Do the following to remove disabled and undesired users from a sync task: Click the Contact Collection used as the source and/or target of the desired sync task listed in the...
