FAQ
Our users aren’t getting their voicemails rolled over to their emails. What should I do?
CiraSync does not do interact with voicemails or email. CiraSync is a SaaS cloud platform that syncs Shared Contacts, Calendars, and Sticky Notes from the Office 365 Global Address List, a User Mailbox, and/or Public Folders.
How do I sync Contact Notes with CiraSync?
Contact Notes sync is turned off by default. You will need to enable it before you can sync notes. Please do the following to enable Contact Notes sync: Go to your account settings. Click Contact Fields. Search for Notes. Click the Write and Overwrite boxes in...
I have mailboxes on On-Premise Exchange. Can CiraSync work with these Public Folders?
No, CiraSync only works for Office 365 mailboxes. We have a separate solution for on-premise mailboxes and Office 365 called itrezzo UCM.
Does my CiraSync service account need to have a CiraSync license?
CiraSync service account does not need to have a CiraSync license.
How do I terminate my CiraSync partnership?
Please do the following to terminate your CiraSync partnership: Launch your CiraSync EE Tenant Dashboard. Click the account username at the top-right corner of the dashboard. Click SETTINGS. Click Partnerships. Click the...
How can I remove a user from receiving CiraSync license reports?
Do the following procedure to remove a user from receiving CiraSync license reports: Instructions Log in to the CiraSync dashboard. Click the username in the top-right corner of the dashboard. Click Settings. (See figure below.)You will be taken to the CiraSync...
