FAQ
Can I create and sync Public Folder subfolders?
Yes, you can create subfolders in your Public Folders, and CiraSync can push the subfolders to your users. However, if you sync the root folder, none of the subfolders will sync. Interested in learning more? You can read all about how to create, share, and use public...
How can I use CiraSync to lock users from making changes to our Contacts or override their changes?
Please do the following: Click the username in the top-right corner of the CiraSync dashboard. Click Contact Fields. Scroll to the Contact Field(s) you would like CiraSync to override user changes to. Check Clear. By checking Clear, CiraSync will delete any...
How do employees make changes/updates to the contacts?
All changes should be done in the Contact Source. CiraSync will then read these changes, update user mailboxes, and push these changes to users automatically.
Can I target sync target a specific group of users in a CiraSync sync procedure?
Yes, with CiraSync Enterprise Edition, you can create multiple contact lists. For each contact list, you can define the source where CiraSync will pull the contacts from, and the target users who will receive the synced contacts in their mailbox and smartphones. This...
Can I choose which CiraSync Contact Lists I want to sync instead of all of them at once?
Yes, CiraSync allows users to perform syncs on Sync Configurations individually. Please do the following to learn how: Launch the tenant CiraSync Enterprise Edition dashboad. Click the VIEW button in the Contact Lists pane. Click the vertical ellipsis next to the...
We have multiple separate domains with separate Microsoft Office 365 tenants. We want to sync our Global Address List across all domains. Can CiraSync do this?
CiraSync does not have this capability. However, CiraSync can be used to sync the GAL between tenants by syncing mailboxes containing the GAL from one tenant into another. For more information, check out How to Sync the GAL between Two...
