Home > Support-Artikel (Page 6)
Support-Artikel
When I log in to the CiraSync dashboard, I get a pop-up prompting me to add a real Point of Contact. However, there is no way to add one. What do I do?
To solve this issue, log in to the CiraSync dashboard with the tenant service account in an incognito window. The CiraSync dashboard should let you add a Point of Contact. NOTE: If the tenant does not have a tenant service account, you can log in to the Global Admin... Why does CiraSync not sync the Middle Initial Field that is in the Exchange Online Contact details?
Microsoft 365 contact details do not contain the Middle Name or Middle Initial field. Furthermore, the Middle Initial Field is a field automatically synced by Azure AD by default (dirsync). CiraSync has recently introduced a new feature for users who want to sync the...
Enabling Native Sync on Smartphones
If you are using CiraSync to sync Office 365 contact subfolders, they may not show up on your smartphone. This usually occurs on older iOS and Android devices. There are two solutions available for this problem: Enabling the Mobile Exchange Connector Enabling Native... Why does CiraSync take so long to sync my contacts and calendars?
There are multiple factors that can affect CiraSync performance. These include the following: Number of mailbox in a tenant Amount of updates that need to be made Type of data that needs to be written in Current performance of Exchange Web Services (EWS) Below are...
Using the CiraSync Mobile App to Add Contacts to Public Folders
CiraSync is a one-way sync from the Source to the user’s mailbox. The solution syncs contacts from the Office 365 GAL, Public Folders, and Shared Mailboxes to the user desktop mailbox. From there, the smartphones sync the contacts using the Native Exchange Connector...
Adding and Syncing Outlook Contacts with Extensions with CiraSync
This guide shows how to do the following: Add phone number extensions to Outlook Contact items. Sync phone numbers with extensions using CiraSync so users in your tenant can call these numbers with the extension already dialed. NOTE: Caller ID will not work for GAL...
Syncing Contact List Subsets to a Subset of Users
This guide shows how to sync a subset of Contacts from the GAL to a smaller subset of targeted users. NOTE: The example in this guide shows how to sync subsets of the Global Address List to two different user groups. Instructions Creating Contact Collections to... I am using a Contact Collection to sync contacts and calendars to my users. How do I remove disabled users from a CiraSync sync task?
Contact Collection users can be removed during the set up of a sync configuration. Do the following to remove disabled and undesired users from a sync task: Click the Contact Collection used as the source and/or target of the desired sync task listed in the... 
