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How to Update the Outlook GAL (Global Address List) – and Automatically Sync Microsoft 365 Contacts to iPhone & Android
Keeping company contact information accurate sounds simple – until users rely on outdated numbers, missing names, or manually saved contacts on their phones. For many organizations, this problem starts with the Global Address List (GAL) in Microsoft 365 and how...
Microsoft Is Deprecating Exchange Web Services (EWS): What This Means for Public Folder Integrations
Microsoft has officially announced the retirement of Exchange Web Services (EWS) for Exchange Online, beginning in October of 2026 and ending April 1, 2027. This change has important implications for organizations that rely on third-party applications accessing Public...
Outlook Global Address List Best Practices for IT Admins: Hygiene, Security, and Update Policies
The Outlook Global Address List is a company-wide contact directory. IT admins should keep it accurate, clean, and secure by regularly updating it, removing duplicates, controlling access, and communicating changes to employees. Using consistent naming, proper...
Distribution Lists Not Showing in the Global Address List? 9 Fixes for Microsoft 365 and Exchange
If your distribution lists are not visible in the Global Address List in Outlook or Microsoft 365, it can disrupt communication. This guide walks you through nine practical fixes to restore visibility, including checking settings, refreshing caches, and verifying sync...
Global Address List Permissions & Visibility Issues: Why Some Users Don’t Show Up (and How to Fix It)
It can be frustrating when new users or contacts do not appear in your Global Address List, or Outlook seems out of date. This often happens due to permissions, visibility settings, offline caching, or directory sync delays. This guide explains why some...
Global Address List vs Outlook Contacts vs Address Book: What’s the Difference?
The Global Address List (GAL) is a company wide directory automatically maintained by your IT team that contains all internal email accounts and resources. Outlook Contacts are your personal contacts that you create...
How to Automate Contact Sync for Microsoft 365 Users
You want to automate contact sync for Microsoft 365 users because this is certainly happening in your organization: Outdated contact info leads to excessive IT tickets New hires struggle to connect with staff IT resolves sync problems across multiple platforms ...
Microsoft Entra Connect vs Microsoft Entra Cloud Sync: Guide for Beginners
Hybrid identity sync sounds simple until you pick the tool that runs it. Microsoft Entra Connect Sync gives you a full sync engine on a Windows Server, with deep control over flows, sign-in options, and hybrid features. Microsoft Entra Cloud Sync...
