CiraSync Support

Have questions? Find answers on the Technical FAQPersonal Edition FAQ , Enterprise Edition FAQ, and Pricing FAQ.

Calendar Sync

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Quickstart Guide for CiraSync Enterprise Edition

With CiraSync Enterprise Edition, sync an unlimited number of contacts, calendars, and Public Folders multiple times a day for an unlimited number of smartphone business users. Follow this guide to learn how to get started with CiraSync Enterprise Edition!  ...

Quickstart Guide for CiraSync Personal Edition

CiraSync Personal Edition is a free and limited-capability version of the Enterprise Edition and can be managed from the central dashboard for up to 5 users. Only a single contact, Public Folder, or calendar source can automatically synced once a week for a maximum of...

Creating and Sharing Public Folder Calendars with Outlook Desktop

This guide shows how to create and share a Public Folder Calendar with Outlook Desktop. NOTE: You can only share a Public Folder Calendar to a mail-enabled account. If you are an on-premise Exchange user, check out the itrezzo solution!      Instructions Creating...

Contact Sync

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Syncing the Global Address List between Two Tenants

This guide shows how to use CiraSync Enterprise Edition to sync the Global Address List (GAL) between two Office 365 tenants. NOTE: This guide uses Tenant A and Tenant B as examples. If you are an on-premise Exchange user, learn how to share contacts between two...

Syncing the Global Address List between Two Tenants

This guide shows how to use CiraSync Enterprise Edition to sync the Global Address List (GAL) between two Office 365 tenants. NOTE: This guide uses Tenant A and Tenant B as examples. If you are an on-premise Exchange user, learn how to share contacts between two...

Quickstart Guide for CiraSync Enterprise Edition

With CiraSync Enterprise Edition, sync an unlimited number of contacts, calendars, and Public Folders multiple times a day for an unlimited number of smartphone business users. Follow this guide to learn how to get started with CiraSync Enterprise Edition!  ...

IT Management

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Assigning Admin Roles to the CiraSync Service Account

When upgrading to CiraSync Enterprise Edition, a dedicated service account with the Global Administrator Role is required. However, after signing in to the CiraSync Enterprise Edition for the first time, the service account can be demoted by assigning the service...

Quickstart Guide for CiraSync Enterprise Edition

With CiraSync Enterprise Edition, sync an unlimited number of contacts, calendars, and Public Folders multiple times a day for an unlimited number of smartphone business users. Follow this guide to learn how to get started with CiraSync Enterprise Edition!  ...

Setting Office 365 CiraSync Data Residency

At CiraSync, there are cloud workers that sync information to smartphones and Exchange mailboxes. The workers build temporary databases from Public Folders and the Global Address List. CiraSync has data centers in the European Union (EU) and North America. This guide...

Assigning Admin Roles to the CiraSync Service Account

When upgrading to CiraSync Enterprise Edition, a dedicated service account with the Global Administrator Role is required. However, after signing in to the CiraSync Enterprise Edition for the first time, the service account can be demoted by assigning the service...

Setting Office 365 CiraSync Data Residency

At CiraSync, there are cloud workers that sync information to smartphones and Exchange mailboxes. The workers build temporary databases from Public Folders and the Global Address List. CiraSync has data centers in the European Union (EU) and North America. This guide...

Syncing Exchange Mailbox Contacts to an Entire Office 365 Tenant

In Microsoft Outlook, it is easy to share contacts in a mailbox; however, it is not so easy to share that contact folder with smartphones. With CiraSync Enterprise Edition, you can sync shared mailboxes to any number of users in your Office 365 tenant. This guide...

Public Folder Sync

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Shared Calendars

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Opening Shared Outlook Calendars on the Web

In the Desktop version of Outlook, shared calendars are viewable in the left-hand navigation panel or from the File menu. However, this isn’t immediately viewable in the Outlook on the web. This guide shows how to open shared calendars in On the web.  ...

Shared Mailboxes

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Opening Shared Mailboxes in Outlook on the web

In the Desktop version of Outlook, shared mailboxes are in the left-hand navigation panel. However, this isn’t immediately viewable in Outlook on the web. This guide shows how to open shared mailboxes in Outlook on the web. Instructions Opening Shared Mailboxes in...

Getting a Sales Quote

This guide shows how to get a CiraSync sales quote by email.   Payment Options Credit Card: Available for any subscription plan at any price. Wire transfer/Check: For sale amounts equal to or over $1,200.   Instructions Getting a Sales Quote Log in to the...

Purchasing CiraSync Licenses

This guide shows how to purchase CiraSync licenses with and without a sales quote. NOTE: The following instructions apply to CiraSync Enterprise Edition users. If you are a CiraSync Personal Edition user, follow the instructions in this guide: How to Upgrade to...

Renewing CiraSync Subscriptions

This guide shows how to renew CiraSync subscriptions. NOTE: The following instructions apply to CiraSync Enterprise Edition users. If you are a CiraSync Personal Edition user, follow the instructions in this guide: How to Upgrade to CiraSync Enterprise Edition and...