CiraSync Support
Have questions? Find answers on the Technical FAQ, Personal Edition FAQ , Enterprise Edition FAQ, and Pricing FAQ.
Browse Support Categories
Calendar Sync
Quickstart Guide for CiraSync Enterprise Edition
With CiraSync Enterprise Edition, sync an unlimited number of contacts, calendars, and Public Folders multiple times a day for an unlimited number of smartphone business users. Follow this guide to learn how to get started with CiraSync Enterprise Edition! ...
Quickstart Guide for CiraSync Personal Edition
CiraSync Personal Edition is a free and limited-capability version of the Enterprise Edition and can be managed from the central dashboard for up to 5 users. Only a single contact, Public Folder, or calendar source can automatically synced once a week for a maximum of...
Creating and Sharing Public Folder Calendars with Outlook Desktop
This guide shows how to create and share a Public Folder Calendar with Outlook Desktop. NOTE: You can only share a Public Folder Calendar to a mail-enabled account. If you are an on-premise Exchange user, check out the itrezzo solution! Instructions Creating...
Contact Sync
Syncing Public Folder Contact Lists to Smartphones using CiraSync Enterprise Edition
This guide shows how to use CiraSync Enterprise Edition (EE) to sync Public Folder Contact Lists to one or more users in your Office 365 tenant. If you are an on-premise Exchange user, check out the itrezzo solution! Before You Start The following procedure...
Syncing the Global Address List to Outlook- or Exchange-Enabled Devices
If a coworker calls your mobile phone, you may not recognize the phone number. Even though you can look them up in the Global Address List (GAL), their Caller ID won’t display a name or photo because they are not in your contacts. To take advantage of Caller ID when a...
Syncing the Global Address List between Two Tenants
This guide shows how to use CiraSync Enterprise Edition to sync the Global Address List (GAL) between two Office 365 tenants. NOTE: This guide uses Tenant A and Tenant B as examples. If you are an on-premise Exchange user, learn how to share contacts between two...
GAL Sync
Syncing the Global Address List to Outlook- or Exchange-Enabled Devices
If a coworker calls your mobile phone, you may not recognize the phone number. Even though you can look them up in the Global Address List (GAL), their Caller ID won’t display a name or photo because they are not in your contacts. To take advantage of Caller ID when a...
Syncing the Global Address List between Two Tenants
This guide shows how to use CiraSync Enterprise Edition to sync the Global Address List (GAL) between two Office 365 tenants. NOTE: This guide uses Tenant A and Tenant B as examples. If you are an on-premise Exchange user, learn how to share contacts between two...
Quickstart Guide for CiraSync Enterprise Edition
With CiraSync Enterprise Edition, sync an unlimited number of contacts, calendars, and Public Folders multiple times a day for an unlimited number of smartphone business users. Follow this guide to learn how to get started with CiraSync Enterprise Edition! ...
IT Management
Assigning Admin Roles to the CiraSync Service Account
When upgrading to CiraSync Enterprise Edition, a dedicated service account with the Global Administrator Role is required. However, after signing in to the CiraSync Enterprise Edition for the first time, the service account can be demoted by assigning the service...
Quickstart Guide for CiraSync Enterprise Edition
With CiraSync Enterprise Edition, sync an unlimited number of contacts, calendars, and Public Folders multiple times a day for an unlimited number of smartphone business users. Follow this guide to learn how to get started with CiraSync Enterprise Edition! ...
Setting Office 365 CiraSync Data Residency
At CiraSync, there are cloud workers that sync information to smartphones and Exchange mailboxes. The workers build temporary databases from Public Folders and the Global Address List. CiraSync has data centers in the European Union (EU) and North America. This guide...
Office 365
Assigning Admin Roles to the CiraSync Service Account
When upgrading to CiraSync Enterprise Edition, a dedicated service account with the Global Administrator Role is required. However, after signing in to the CiraSync Enterprise Edition for the first time, the service account can be demoted by assigning the service...
Setting Office 365 CiraSync Data Residency
At CiraSync, there are cloud workers that sync information to smartphones and Exchange mailboxes. The workers build temporary databases from Public Folders and the Global Address List. CiraSync has data centers in the European Union (EU) and North America. This guide...
Syncing Exchange Mailbox Contacts to an Entire Office 365 Tenant
In Microsoft Outlook, it is easy to share contacts in a mailbox; however, it is not so easy to share that contact folder with smartphones. With CiraSync Enterprise Edition, you can sync shared mailboxes to any number of users in your Office 365 tenant. This guide...
Public Folder Sync
Syncing Public Folder Contact Lists to Smartphones using CiraSync Enterprise Edition
This guide shows how to use CiraSync Enterprise Edition (EE) to sync Public Folder Contact Lists to one or more users in your Office 365 tenant. If you are an on-premise Exchange user, check out the itrezzo solution! Before You Start The following procedure...
Quickstart Guide for CiraSync Enterprise Edition
With CiraSync Enterprise Edition, sync an unlimited number of contacts, calendars, and Public Folders multiple times a day for an unlimited number of smartphone business users. Follow this guide to learn how to get started with CiraSync Enterprise Edition! ...
Quickstart Guide for CiraSync Personal Edition
CiraSync Personal Edition is a free and limited-capability version of the Enterprise Edition and can be managed from the central dashboard for up to 5 users. Only a single contact, Public Folder, or calendar source can automatically synced once a week for a maximum of...
Shared Calendars
Opening Shared Outlook Calendars on the Web
In the Desktop version of Outlook, shared calendars are viewable in the left-hand navigation panel or from the File menu. However, this isn’t immediately viewable in the Outlook on the web. This guide shows how to open shared calendars in On the web. ...
Shared Mailboxes
Opening Shared Mailboxes in Outlook on the web
In the Desktop version of Outlook, shared mailboxes are in the left-hand navigation panel. However, this isn’t immediately viewable in Outlook on the web. This guide shows how to open shared mailboxes in Outlook on the web. Instructions Opening Shared Mailboxes in...
Licensing
Getting a Sales Quote
This guide shows how to get a CiraSync sales quote by email. Payment Options Credit Card: Available for any subscription plan at any price. Wire transfer/Check: For sale amounts equal to or over $1,200. Instructions Getting a Sales Quote Log in to the...
Purchasing CiraSync Licenses
This guide shows how to purchase CiraSync licenses with and without a sales quote. NOTE: The following instructions apply to CiraSync Enterprise Edition users. If you are a CiraSync Personal Edition user, follow the instructions in this guide: How to Upgrade to...
Renewing CiraSync Subscriptions
This guide shows how to renew CiraSync subscriptions. NOTE: The following instructions apply to CiraSync Enterprise Edition users. If you are a CiraSync Personal Edition user, follow the instructions in this guide: How to Upgrade to CiraSync Enterprise Edition and...