FAQ Archives

I am updating contacts with new contact information, but CiraSync keeps adding contact information to the contact instead of replacing it with the new information. Why is this happening? What should I do?

by Ema Zulic | Mar 13, 2026 | Contact Sync, Support Articles

You probably have the same contact in your phone’s default Contact folder or in a folder not managed by CiraSync. In this case, CiraSync will not touch these duplicate contacts, but instead, merge these contacts. This can be solved by cleaning up your device...

Our users aren’t getting their voicemails rolled over to their emails. What should I do?

by Ema Zulic | Mar 18, 2026 | IT Management, Support Articles

CiraSync does not do interact with voicemails or email. CiraSync is a SaaS cloud platform that syncs Shared Contacts, Calendars, and Sticky Notes from the Office 365 Global Address List, a User Mailbox, and/or Public Folders.

How do I sync Contact Notes with CiraSync?

by Ema Zulic | Nov 13, 2025 | Contact Sync, Support Articles

Contact Notes sync is turned off by default. You will need to enable it before you can sync notes. Please do the following to enable Contact Notes sync: Go to your account settings. Click Contact Fields. Search for Notes. Click the Write and Overwrite boxes in...

I have mailboxes on On-Premise Exchange. Can CiraSync work with these Public Folders?

by Ema Zulic | Jan 14, 2026 | Licensing, Support Articles

No, CiraSync only works for Office 365 mailboxes. We have a separate solution for on-premise mailboxes and Office 365 called itrezzo UCM.

Does my CiraSync service account need to have a CiraSync license?

by Ema Zulic | Jan 14, 2026 | Licensing, Support Articles

CiraSync service account does not need to have a CiraSync license.

How do I terminate my CiraSync partnership?

by Ema Zulic | Jan 14, 2026 | Licensing, Support Articles

Please do the following to terminate your CiraSync partnership: Launch your CiraSync EE Tenant Dashboard. Click the account username at the top-right corner of the dashboard. Click SETTINGS. Click Partnerships. Click the...

How can I remove a user from receiving CiraSync license reports?

by Ema Zulic | Jan 15, 2026 | Licensing, Support Articles

Do the following procedure to remove a user from receiving CiraSync license reports: Instructions Log in to the CiraSync dashboard. Click the username in the top-right corner of the dashboard. Click Settings. (See figure below.)You will be taken to the CiraSync...

I just created a new Office 365 user in our tenant for an upcoming employee. How soon can I expect the new user to appear for licensing?

by Ema Zulic | Aug 17, 2020 | Licensing, Support Articles

The new user should be visible on the CiraSync dashboard immediately after the new account has been created. Your next step should be to add this new Office 365 user to a contact list or a contact collection. From there, you can run a manual sync with Auto-License and...

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