FAQ
How long does it take to receive an invoice from CiraSync?
Invoices are sent immediately and should appear in your inbox within 30–40 minutes. For more information on pricing and payment options, check out our Pricing FAQ.
During a CiraSync sync task, what will happen if there is a contact in the sync configuration that already exists in a user’s mailbox?
During the sync process, CiraSync will look for any duplicates. CiraSync considers a contact as a duplicate if the email address in each contact are identical. When CiraSync finds a duplicate contact, they will merge the contact in the sync configuration to the...
If I accidentally deleted a contact from my smartphone, will it also delete from the CiraSync contacts on my Outlook?
CiraSync is a one-way sync in terms that it will never write back to the source (GAL, Public Folder, etc). However, any changes users make to their phone contacts will propagate to their Outlooks / mailboxes. If changes are performed on CiraSync managed contacts,...
Is there a way to remove or exclude specific contact fields of contacts synced by CiraSync?
It depends on the field you are trying to exclude. If you are trying to exclude the primary email field, then that isn’t possible. CiraSync is coded to push the primary email by default. This cannot be changed. However, instead of adding external contacts to...
Is it possible to add another Contact Field to CiraSync sync tasks? If yes, how can I do this?
Yes, you can sync contact fields besides the defaults by doing the following: Click the account username at the top-right corner of the CiraSync dashboard. Click SETTINGS. Click Contact Fields. Find the contact field you would like to sync. Click the...
If I sync the root contacts folder, will all the subfolders sync as well?
No, choosing to sync the root contact folder will not sync its subfolders. Instead, you can create multiple contact lists in CiraSync using these subfolders as the source. Then, you would sync these contact lists to the root contact folder.
