Contact Sync
I am updating contacts with new contact information, but CiraSync keeps adding contact information to the contact instead of replacing it with the new information. Why is this happening? What should I do?
You probably have the same contact in your phone’s default Contact folder or in a folder not managed by CiraSync. In this case, CiraSync will not touch these duplicate contacts, but instead, merge these contacts. This can be solved by cleaning up your device... How do I sync Contact Notes with CiraSync?
Contact Notes sync is turned off by default. You will need to enable it before you can sync notes. Please do the following to enable Contact Notes sync: Go to your account settings. Click Contact Fields. Search for Notes. Click the Write and Overwrite boxes in... How can I use CiraSync to lock users from making changes to our Contacts or override their changes?
Please do the following: Click the username in the top-right corner of the CiraSync dashboard. Click Contact Fields. Scroll to the Contact Field(s) you would like CiraSync to override user changes to. Check Clear. By checking Clear, CiraSync will delete any... How do employees make changes/updates to the contacts?
All changes should be done in the Contact Source. CiraSync will then read these changes, update user mailboxes, and push these changes to users automatically. Can I target sync target a specific group of users in a CiraSync sync procedure?
Yes, with CiraSync Enterprise Edition, you can create multiple contact lists. For each contact list, you can define the source where CiraSync will pull the contacts from, and the target users who will receive the synced contacts in their mailbox and smartphones. This... Can I choose which CiraSync Contact Lists I want to sync instead of all of them at once?
Yes, CiraSync allows users to perform syncs on Sync Configurations individually. Please do the following to learn how: Launch the tenant CiraSync Enterprise Edition dashboad. Click the VIEW button in the Contact Lists pane. Click the vertical ellipsis next to the... Is there a way to exclude specific contacts if using an Office 365 Distribution Group as the source of the sync?
Yes, you can use CiraSync to exclude specific contacts as the source of a sync when using an Office 365 Distribution list as the source. Please do the following: Create a Contact Collection from an Office 365 Distribution Group. Click the drop-down arrow next... We have multiple separate domains with separate Microsoft Office 365 tenants. We want to sync our Global Address List across all domains. Can CiraSync do this?
CiraSync does not have this capability. However, CiraSync can be used to sync the GAL between tenants by syncing mailboxes containing the GAL from one tenant into another. For more information, check out How to Sync the GAL between Two... 
