FAQ
I have mailboxes on On-Premise Exchange. Can CiraSync work with these Public Folders?
No, CiraSync only works for Office 365 mailboxes. We have a separate solution for on-premise mailboxes and Office 365 called itrezzo UCM.
Does my CiraSync service account need to have a CiraSync license?
CiraSync service account does not need to have a CiraSync license.
How do I terminate my CiraSync partnership?
Please do the following to terminate your CiraSync partnership: Launch your CiraSync EE Tenant Dashboard. Click the account username at the top-right corner of the dashboard. Click SETTINGS. Click Partnerships. Click the...
How can I remove a user from receiving CiraSync license reports?
Do the following procedure to remove a user from receiving CiraSync license reports: Instructions Log in to the CiraSync dashboard. Click the username in the top-right corner of the dashboard. Click Settings. (See figure below.)You will be taken to the CiraSync...
I just created a new Office 365 user in our tenant for an upcoming employee. How soon can I expect the new user to appear for licensing?
The new user should be visible on the CiraSync dashboard immediately after the new account has been created. Your next step should be to add this new Office 365 user to a contact list or a contact collection. From there, you can run a manual sync with Auto-License and...
Can I create and sync Public Folder subfolders?
Yes, you can create subfolders in your Public Folders, and CiraSync can push the subfolders to your users. However, if you sync the root folder, none of the subfolders will sync. Interested in learning more? You can read all about how to create, share, and use public...
