FAQ
Outlook Global Address List Best Practices for IT Admins: Hygiene, Security, and Update Policies
The Outlook Global Address List is a company-wide contact directory. IT admins should keep it accurate, clean, and secure by regularly updating it, removing duplicates, controlling access, and communicating changes to employees. Using consistent naming, proper...
Distribution Lists Not Showing in the Global Address List? 9 Fixes for Microsoft 365 and Exchange
If your distribution lists are not visible in the Global Address List in Outlook or Microsoft 365, it can disrupt communication. This guide walks you through nine practical fixes to restore visibility, including checking settings, refreshing caches, and verifying sync...
Global Address List vs Outlook Contacts vs Address Book: What’s the Difference?
The Global Address List (GAL) is a company wide directory automatically maintained by your IT team that contains all internal email accounts and resources. Outlook Contacts are your personal contacts that you create...
Does CiraSync Support Multi-Factor Authentication?
Yes, CiraSync supports multi-factor authentication. It can be set for the admin and dedicated service account associated with your tenant in the Office 365 Admin Portal.
What are the requirements for the CiraSync Service Account?
During the CiraSync setup, the service account requires the following: Global Admin Permissions The Application Impersonation role If syncing Public Folders, the service account also requires a mailbox license, which, at the minimum, is an Office 365/Online Exchange...
Can I export my contact lists from the CiraSync dashboard?
Yes, you can export your contact lists from the CiraSync dashboard. Please do the following: Click VIEW in the Contact Lists pane. Click the SOURCE button under the desired contact list. Click Export to Excel.
