Calendar Sync
Enabling Native Sync on Smartphones
If you are using CiraSync to sync Office 365 contact subfolders, they may not show up on your smartphone. This usually occurs on older iOS and Android devices. There are two solutions available for this problem: Enabling the Mobile Exchange Connector Enabling Native...
Why does CiraSync take so long to sync my contacts and calendars?
There are multiple factors that can affect CiraSync performance. These include the following: Number of mailbox in a tenant Amount of updates that need to be made Type of data that needs to be written in Current performance of Exchange Web Services (EWS) Below are...
I am using a Contact Collection to sync contacts and calendars to my users. How do I remove disabled users from a CiraSync sync task?
Contact Collection users can be removed during the set up of a sync configuration. Do the following to remove disabled and undesired users from a sync task: Click the Contact Collection used as the source and/or target of the desired sync task listed in the...
Can I rename a synced calendar? If so, will this change be visible to all users in my tenant?
Yes, you can rename calendars, and all users in your tenant should be able to see the changes once a sync is performed. Please do the following to rename your calendars and sync this change to your users: Click the calendar you would like to edit in the...
Syncing iCalendars with CiraSync
This guide shows how to sync iCalendars to Outlook- and Exchanged-enabled smartphones with CiraSync. However, if your Calendars are Outlook Web App Links instead of iCalendars, check out how to convert them to iCalendar attachments with this article. Instructions Log...
Calendar events are not syncing to my phone. What do I do?
This can happen for several reasons. You do not have a service account that is set to Application Impersonation Mode. Application Impersonation allows CiraSync to impersonate an admin account in order to sync and perform sync tasks. If your contacts and calendar...
What will happen If I sync a shared calendar to my users, and they have the same event in their own calendar?
Because CiraSync will not touch personal contact and calendar items (i.e. anything added by the user), the event will show up twice. There will be one copy of the event in the synced shared calendar and one in the user’s personal calendar.
How do I receive meeting invitations as iCalendar attachments instead of Outlook Web App links?
To set these meeting invitations, you have to configure your Calendar settings on web view by doing the following: Log in to the Office 365 Portal. Open the Calendar. Click the gear on the top right corner. The settings pane will pull out. Click IPOP and IMAP...
