Home > Support Articles > Public Folder Sync > When I try to sync my Public Folders, I get an error that says “There are no Public Folder servers available.” What do I do?

When I try to sync my Public Folders, I get an error that says “There are no Public Folder servers available.” What do I do?

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If you receive this error, please do the following:

  1. Give your service account Reviewer permissions in your Public Folder.
  2. Assign a Microsoft Exchange License to the service account. Any of the following licenses will do: Kiosk for $2.00 per month or Microsoft F1 (or Plan 1) for $4.00 per month. The Microsoft Exchange License will allow CiraSync to access the Public Folder server.

If his has been done and the error still occurs, please contact the CiraSync Customer Success Team by submitting a support ticket. 

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