Contact photos are not syncing to my phone. What should I do?

If you are a CiraSync Personal Edition customer, please note that Personal Edition is a limited capability version of Enterprise Edition. Personal Edition does not include contact photo sync. If you are interested in CiraSync Enterprise Edition, contact us to get started!

If you are a CiraSync Enterprise Edition customer, this could be a possible error by Azure Active Directory. Please disable your phone’s native Exchange connector and then enable it after 30–40 minutes. If this issue still persists, please Submit a Support Request.

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Ema Zulic

Ema Zulic is the Vice President of Product Management and Customer Support at Cira Apps Ltd, where she drives product strategy, customer experience, and global support operations. With over 10 years of SaaS support expertise and more than 20 years of overall customer support leadership, Ema is blending deep technical insight with a passion for building high‑performing, customer‑centric teams. Her work focuses on delivering intuitive products, refining support processes, and creating seamless experiences for enterprise organizations. Outside of her leadership role, Ema shares practical, real‑world guidance to help companies strengthen their support models, improve operational efficiency, and elevate the customer journey.

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