I am using a Contact Collection to sync contacts and calendars to my users. How do I remove disabled users from a CiraSync sync task?

Contact Collection users can be removed during the set up of a sync configuration. Do the following to remove disabled and undesired users from a sync task:

 

  1. Click the Contact Collection used as the source and/or target of the desired sync task listed in the Contact Collections pane. All user mailboxes that are part of the collection should appear on the right-side of the Contact Collections interface.
    NOTE:  If the desired Contact Collection is not listed in the Contact Collections pane, click the VIEW button. Then, click the ellipsis > Edit next to the desired collection.
  2. Hover the mouse cursor over a disabled and/or undesired user mailbox.
  3. Click the red x that appears. This will remove the user mailbox from the collection.
  4. Repeat Step 2 and 3 for all disabled and undesired user mailboxes.
  5. Click SAVE in the top-right corner of the Contact Collection interface. Now, when the Contact Collection is used as a source and/or target of a sync, CiraSync will not use or sync to disabled and undesired users that were removed from the Collection.

If you haven’t created a Contact Collection yet, check out this article on How to Create a CiraSync Contact Collection.

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Ema Zulic

Ema Zulic is the Vice President of Product Management and Customer Support at Cira Apps Ltd, where she drives product strategy, customer experience, and global support operations. With over 10 years of SaaS support expertise and more than 20 years of overall customer support leadership, Ema is blending deep technical insight with a passion for building high‑performing, customer‑centric teams. Her work focuses on delivering intuitive products, refining support processes, and creating seamless experiences for enterprise organizations. Outside of her leadership role, Ema shares practical, real‑world guidance to help companies strengthen their support models, improve operational efficiency, and elevate the customer journey.

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