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Support Articles
How can I use CiraSync to lock users from making changes to our Contacts or override their changes?
Please do the following: Click the username in the top-right corner of the CiraSync dashboard. Click Contact Fields. Scroll to the Contact Field(s) you would like CiraSync to override user changes to. Check Clear. By checking Clear, CiraSync will delete any...
How do employees make changes/updates to the contacts?
All changes should be done in the Contact Source. CiraSync will then read these changes, update user mailboxes, and push these changes to users automatically.
Can I target sync target a specific group of users in a CiraSync sync procedure?
Yes, with CiraSync Enterprise Edition, you can create multiple contact lists. For each contact list, you can define the source where CiraSync will pull the contacts from, and the target users who will receive the synced contacts in their mailbox and smartphones. This...
Can I choose which CiraSync Contact Lists I want to sync instead of all of them at once?
Yes, CiraSync allows users to perform syncs on Sync Configurations individually. Please do the following to learn how: Launch the tenant CiraSync Enterprise Edition dashboad. Click the VIEW button in the Contact Lists pane. Click the vertical ellipsis next to the...
Is there a way to exclude specific contacts if using an Office 365 Distribution Group as the source of the sync?
Yes, you can use CiraSync to exclude specific contacts as the source of a sync when using an Office 365 Distribution list as the source. Please do the following: Create a Contact Collection from an Office 365 Distribution Group. Click the drop-down arrow next...
We have multiple separate domains with separate Microsoft Office 365 tenants. We want to sync our Global Address List across all domains. Can CiraSync do this?
CiraSync does not have this capability. However, CiraSync can be used to sync the GAL between tenants by syncing mailboxes containing the GAL from one tenant into another. For more information, check out How to Sync the GAL between Two...
We have customers who have iPhones and require shared contacts once they move to Microsoft Office 365: can CiraSync support this functionality?
Yes, CiraSync can sync Office 365 contacts to iPhones. Once your customers move to Office 365, CiraSync will sync contacts and calendars from the GAL, Public Folders, and shared mailboxes to Office 365 mailboxes and then propagate the sync to iPhones through the...
I am looking to create a shareable central database of contacts that can also sync to smartphones. Can CiraSync provide what I need?
CiraSync would be perfect for you! With the CiraSync Enterprise Edition central management dashboard, you can create contact lists, organize the lists by department and frequency of use, and allow your users to choose who gets which lists. CiraSync will then pull...
