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Contact Sync
Is there a way to configure custom fields and attributes to CiraSync?
At this time, there is no way to configure custom fields and attributes to CiraSync. CiraSync is hard-coded to only push specific fields as determined by the source.
How to Sync the Global Address List Between Two Tenants
Update 2024 CiraApps has streamlined the process of synchronizing Global Address Lists (GALs) across multiple tenants. Users can now perform this sync seamlessly with CiraHub. Sync Multiple Global Address Lists with CiraHub (Preferred Method) CiraHub offers an...
Syncing Salesforce Contacts to Smartphones with CiraSync
Read the instructions or check out the video below to learn how to sync Salesforce contacts to smartphones with CiraSync: Before You Start Before you can sync Salesforce Contacts, you will need to have purchased the following: Either Salesforce Enterprise or...
Contact photos are not syncing to my phone. What should I do?
If you are a CiraSync Personal Edition customer, please note that Personal Edition is a limited capability version of Enterprise Edition. Personal Edition does not include contact photo sync. If you are interested in CiraSync Enterprise Edition, contact us to get...
During a CiraSync sync task, what will happen if there is a contact in the sync configuration that already exists in a user’s mailbox?
During the sync process, CiraSync will look for any duplicates. CiraSync considers a contact as a duplicate if the email address in each contact are identical. When CiraSync finds a duplicate contact, they will merge the contact in the sync configuration to the...
If I accidentally deleted a contact from my smartphone, will it also delete from the CiraSync contacts on my Outlook?
CiraSync is a one-way sync in terms that it will never write back to the source (GAL, Public Folder, etc). However, any changes users make to their phone contacts will propagate to their Outlooks / mailboxes. If changes are performed on CiraSync managed contacts,...
Is there a way to remove or exclude specific contact fields of contacts synced by CiraSync?
It depends on the field you are trying to exclude. If you are trying to exclude the primary email field, then that isn’t possible. CiraSync is coded to push the primary email by default. This cannot be changed. However, instead of adding external contacts to...
Is it possible to add another Contact Field to CiraSync sync tasks? If yes, how can I do this?
Yes, you can sync contact fields besides the defaults by doing the following: Click the account username at the top-right corner of the CiraSync dashboard. Click SETTINGS. Click Contact Fields. Find the contact field you would like to sync. Click the...
