When setting up your company to sync the GAL to Outlook Contacts and smartphones, it’s easy. Insert a USA 10 digit phone number in a phone field in the GAL and it syncs exactly as needed on both iPhone and Android. BUT, if you have employees overseas, they will be...
In October 2019, PG&E Public Safety Power Outages and wildfires in the state of California resulted in millions of users including businesses being without power for several days. Such outages can be particularly challenging for businesses; in one instance, the...
Once upon a time, businesses relied on paper address books. Those clunky things contained the information of every business contact, arranged according to names or department, or by another characteristic. Now, though, technology has transformed the concept and made...
Read the instructions or check out the video to learn how to create and share Public Folders with Outlook Desktop: watch this video How to Create and Share Public Folder Contacts Outlook Instructions Creating the Public Folder Contact List Log in to Outlook Desktop....
The CRM system at your company is used by multiple departments including sales, marketing, customer service, support, and even by accounting to manage and improve customer relationships. Indeed, it’s a business requirement that every customer-facing employee be able...
14 robocalls. Yesterday I had a record 14 robocalls in the few hours I was in the office. If you’re like millions of smartphone users, this nuisance has gone from a pain that interrupts work or personal time to a constant, near hourly annoyance—in November 2018 alone,...
I don’t take too many customer support calls these days. Our customer success team is far better (and more patient) than I am at answering customer requests. (Side note: check out what customers are saying about our stellar customer success team on Capterra and G2...
While demonstrating a $1M project, Diana faced an unexpected technical question from an impatient customer. Unable to access her company’s Office 365 Global Address List (GAL) offline, she promised an answer by morning, fearing she might have lost the sale. Remote...
Bridging the Gap between Salesforce and Mac OS X Users When a software company claims they’re number one in their field, 99 out of 100 times its total BS. When Salesforce claims that they’re the number one CRM product in the world…well, let’s just say they’re the...
A million Gmail account holders agree: when you use a free account, someone else is eventually going to be using it too. Recently, over 1,000,000 Gmail accounts & contact lists were hacked through a unique phishing scam in which users were tricked into opening a...