Securing the CiraSync Service Account
For CiraSync Enterprise Edition, we recommend that users create a dedicated Service Account to serve as the Global Administrator for CiraSync. The Service Account does not need to have Global Administrator role beyond the first login. The account can be demoted to a...
Opening Shared Mailboxes in Outlook on the Web
In the Desktop version of Outlook, shared mailboxes are in the left-hand navigation panel. However, this isn’t immediately viewable in Outlook on the web. This guide shows how to open shared mailboxes in Outlook on the web. To learn how to create a Shared Mailbox to...
Purchasing CiraSync Licenses
This guide shows how to purchase CiraSync licenses with and without a sales quote. NOTE: The following instructions apply to CiraSync Enterprise Edition users. If you are a CiraSync Personal Edition user, follow the instructions in this guide: How to Upgrade to...
Syncing the Global Address List between Two Tenants
NOTE: For organizations looking to sync the Global Address Lists together between two enterprises, check out CiraHub. This guide shows how to use CiraSync Enterprise Edition to sync the Global Address List (GAL) between two Office 365 tenants. NOTE: This guide uses...
Setting Office 365 CiraSync Data Residency
At CiraSync, there are cloud workers that sync information to smartphones and Exchange mailboxes. The workers build temporary databases from Public Folders and the Global Address List. CiraSync has data centers in the European Union (EU) and North America. This guide...
Opening Shared Calendars Outlook on the Web
In the Desktop version of Outlook, shared calendars are viewable in the left-hand navigation panel or from the File menu. However, this isn’t immediately viewable in the Outlook on the web. This guide shows how to open shared calendars in On the web. Instructions...
Creating and Sharing Public Folder Contact Lists with Outlook Desktop
Read the instructions or check out the video to learn how to create and share Public Folders with Outlook Desktop: watch this video How to Create and Share Public Folder Contacts Outlook Instructions Creating the Public Folder Contact List Log in to Outlook Desktop....
Setting up Roles-Based Administration to Manage CiraSync
After performing your first Contact or Calendar sync, you may want to secure, restrict, or expand user access to the Dashboard in CiraSync Enterprise Edition. This guide shows how to set up roles-based administration for CiraSync users. Instructions Log in to the...
Syncing Public Folder Contact Lists to Smartphones with CiraSync Enterprise Edition
Read the instructions or check out the video below to learn how to sync Public Folder Contact Lists to users in your Office 365 tenant with CiraSync Enterprise Edition (EE): Before You Start This guide assumes you are a CiraSync EE user with a dedicated Service...
Syncing Shared Exchange Mailboxes to an Entire Office 365 Tenant
In Microsoft Outlook, it is easy to share Contacts in a mailbox; however, it is not so easy to share that contact folder with smartphones. With CiraSync Enterprise Edition, you can sync Contacts and Calendars from a User/Shared Mailbox to any number of users in your...
Syncing the Global Address List to Outlook- or Exchange-Enabled Devices
If a coworker calls your mobile phone, you may not recognize the phone number. Even though you can look them up in the Global Address List (GAL), their Caller ID won’t display a name or photo because they are not in your contacts. To take advantage of Caller ID when a...
Creating and Sharing Public Folder Calendars with Outlook Desktop
Read the instructions or check out the video below to learn how to create and share a Public Folder Calendar with Outlook Desktop: watch this video How to Create and Share Public Folder CalendarsOutlook Instructions Creating the Public Folder Calendar Log in to...
Creating Contact Collections from Office 365 Dynamic Distribution Groups
CiraSync Contact Lists can use Collections as a source or a target: this provides flexibility to add or remove users or contacts using an existing group in the Global Address List. CiraSync Contact Collections can be created from a Group, a Distribution...
Making CiraSync Use a Specific Office 365 Service Account
After creating a dedicated Service Account for CiraSync, there is one more thing that needs to be done. The CiraSync Dashboard does not default to using the Service Account once it is created. CiraSync will automatically use the Global Administrator account currently...
Removing CiraSync Enterprise Edition User Consent from Office 365
When you signed up for CiraSync, you granted CiraSync permission to access your Office 365 account. CiraSync uses the Office 365 API to access user mailboxes so that it can create and update the Office 365 Global Address List, contacts, and calendar appointments. If...
Can You Have Home Addresses & Business Addresses in the GAL?
I’ve seen dozens of small business make this fundamental mistake. A small company wants to share a home postal address among 50 employees. The request comes from the CEO so it has some legs. The Exchange Global Address List (GAL) is the obvious choice since everyone...
Why Does CiraSync Keep Adding Mom in My Contacts Folder?
I don’t take too many customer support calls these days. Our customer success team is far better (and more patient) than I am at answering customer requests. (Side note: check out what customers are saying about our stellar customer success team on Capterra and G2...
Automated Office 365 GAL Sync to Smartphones Reduces Business Risks
Diana was onsite with a $1M sales prospect, completing a proof-of-concept project, when her customer asked an unexpected technical question. The customer was notoriously impatient, and she knew that failing to come up with a quick answer could make or break the sale....
Sharing Contacts from Two Different Exchange Organizations
If you have ever needed to share contacts from two different Exchange organizations on short notice, you might have tried something from the Exchange Managers handbook. It is a slow and painful process with a constant stream of emailing .zip files, wiping contact...
How I Got My Head Out of My SaaS and into the Azure Cloud
Why Azure cloud is great for CiraSync You can find this entire post on LinkedIn. Why CiraSync chose to locate its SaaS infrastructure completely on Windows Azure cloud, and why Azure’s consent framework turned out to be a killer lead-conversion tool for a...