Securing the CiraSync Service Account | CiraSync
For CiraSync Enterprise Edition, we recommend that users create a dedicated Service Account to serve as the Global Administrator for CiraSync. The Service Account does not need to have Global Administrator role beyond the first login. The account can be demoted to a...
Opening Shared Mailboxes in Outlook on the Web
In the Desktop version of Outlook, shared mailboxes are in the left-hand navigation panel. However, this isn’t immediately viewable in Outlook on the web. This guide shows how to open shared mailboxes in Outlook on the web. To learn how to create a Shared Mailbox to...
Purchasing CiraSync Licenses
This guide shows how to purchase CiraSync licenses without a sales quote. NOTE: The following instructions apply to CiraSync Enterprise Edition users. If you are a CiraSync Personal Edition user, follow the instructions in this guide: How to Upgrade to CiraSync...
How to Sync the Global Address List Between Two Tenants
Update 2024 CiraApps has streamlined the process of synchronizing Global Address Lists (GALs) across multiple tenants. Users can now perform this sync seamlessly with CiraHub. Sync Multiple Global Address Lists with CiraHub (Preferred Method) CiraHub offers an...
Setting Microsoft 365 CiraSync Data Residency
At CiraSync, there are cloud workers that sync information to smartphones and Exchange mailboxes. The workers build temporary databases from Public Folders and the Global Address List. CiraSync has data centers in the European Union (EU) and North America. This guide...
QuickStart Guide for CiraSync Personal Edition
CiraSync Personal Edition is a free and limited-capability version of the Enterprise Edition and can be managed from the central dashboard for up to 15 users. Only a single contact, Public Folder, or calendar source can automatically synced once a week for a maximum...
View and Edit Shared Calendars Outlook on the Web
In the Desktop version of Outlook, shared calendars are viewable in the left-hand navigation panel or from the File menu. However, this isn’t immediately viewable in the Outlook on the web. This guide shows how to open shared calendars in On the web. Instructions...
Creating and Sharing Public Folder Contact Lists with Outlook Desktop
Author’s Note: Microsoft has officially announced the retirement of Exchange Web Services (EWS) for Exchange Online, with the service being fully disabled on October 1, 2026. This change has important implications for organizations that rely on third-party...
Setting up Roles-Based Administration to Manage CiraSync
After performing your first Contact or Calendar sync, you may want to secure, restrict, or expand user access to the Dashboard in CiraSync Enterprise Edition. This guide shows how to set up roles-based administration for CiraSync users. Instructions Log in to the...
Syncing Public Folder Contact Lists to Smartphones with CiraSync Enterprise Edition
Read the instructions or check out the video below to learn how to sync Public Folder Contact Lists to users in your Office 365 tenant with CiraSync Enterprise Edition (EE): Before You Start This guide assumes you are a CiraSync EE user with a dedicated Service...
Syncing Shared Exchange Mailboxes to an Entire Office 365 Tenant
In Microsoft Outlook, it is easy to share Contacts in a mailbox; however, it is not so easy to share that contact folder with smartphones. With CiraSync Enterprise Edition, you can sync Contacts and Calendars from a User/Shared Mailbox to any number of users in your...
Syncing the Global Address List to Outlook- or Exchange-Enabled Devices
If a coworker calls your mobile phone, you may not recognize the phone number. Even though you can look them up in the Global Address List (GAL), their Caller ID won’t display a name or photo because they are not in your contacts. To take advantage of Caller ID when a...
How to Create and Share Public Folder Calendars with Outlook Desktop
Author’s Note: Microsoft has officially announced the retirement of Exchange Web Services (EWS) for Exchange Online, with the service being fully disabled on October 1, 2026. This change has important implications for organizations that rely on third-party...
Creating Contact Collections from Office 365 Dynamic Distribution Groups
CiraSync Contact Lists can use Collections as a source or a target: this provides flexibility to add or remove users or contacts using an existing group in the Global Address List. CiraSync Contact Collections can be created from a Group, a Distribution List, and a...
Making CiraSync Use a Specific Office 365 Service Account
After creating a Dedicated Service Account for CiraSync, there is one more thing that needs to be done. The CiraSync Dashboard does not default to using the Service Account once it is created. CiraSync will automatically use the account currently logged in to the...
Removing CiraSync Enterprise Edition User Consent from Microsoft 365
When you signed up for CiraSync, you granted CiraSync permission to access your Microsoft 365 account. CiraSync uses the Microsoft 365 API to access user mailboxes so that it can create and update the Microsoft 365 Global Address List, contacts, and calendar...
Why Does CiraSync Keep Adding Mom in My Contacts Folder?
I don’t take too many customer support calls these days. Our customer success team is far better (and more patient) than I am at answering customer requests. (Side note: check out what customers are saying about our stellar customer success team on Capterra and G2...
Automated Office 365 GAL Sync to Smartphones Reduces Business Risks
While demonstrating a $1M project, Diana faced an unexpected technical question from an impatient customer. Unable to access her company’s Office 365 Global Address List (GAL) offline, she promised an answer by morning, fearing she might have lost the sale. Remote...
Sharing Contacts from Two Different Exchange Organizations
If you have ever needed to share contacts from two different Exchange organizations on short notice, you might have tried something from the Exchange Managers handbook. It is a slow and painful process with a constant stream of emailing .zip files, wiping contact...
How I Got My Head Out of My SaaS and into the Azure Cloud
Why Azure cloud is great for CiraSync You can find this entire post on LinkedIn. Why CiraSync chose to locate its SaaS infrastructure completely on Windows Azure cloud, and why Azure’s consent framework turned out to be a killer lead-conversion tool for a...
Who the Heck Is Calling Me NOW?
This wafer-thin, crazy-expensive smartphone in my pocket is both a technological masterpiece and a constant thorn in my side. It always rings at the most inconvenient times, like in the first half-hour of a critical customer meeting, when I finally get a lunch break,...
How to Set Up a Global Admin Service Account for Office365 in CiraSync
To manage GAL and public folder contact synchronization for Office 365 tenants, CiraSync requires the user to have Global Admin permissions. You can make a dedicated Azure/Office 365 account for this. If you are only using the GAL Sync feature, the account does not...
