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10 years in the making: Bridging the Gap Between Salesforce and MacOSX users

When a software company claims they’re number one in their field, 99 out of 100 times its total BS. When Salesforce claims that they’re the number one CRM product in the world…well let’s just say they’re the “1 in 100” exception.

Being the most powerful and comprehensive CRM platform on the market, salesforce clearly has their bases covered. However, with so many businesses and millions of users, inevitably there are some holes.

What exactly is the issue?

Currently, there are some integration issues for users looking to sync their salesforce through Outlook, particularly for machines that don’t run a Windows operating system. If your email runs on Microsoft Exchange Server and you don’t have a Windows desktop, there isn’t a straightforward way to sync Salesforce contacts so they are always available on your smartphone.

Salesforce provides an Add-on to  solve this problem. However, it has a drawback – it doesn’t work with Mac OSX. From a Mac, you can still use a web browser to access your contacts. However, if you want contact sync with Outlook, the solution comes up short.

What’s more, this isn’t news to the people at Salesforce. They have acknowledged the problem but have not announced plans to address this issue.

So what are Mac users supposed to do?

After many users expressed their frustration over this issue, we took it upon ourselves to develop a solution. For Office 365 users, CiraSync takes just a few minutes to deploy. For businesses running Exchange Server on premise, they can use the itrezzo Unified Contact Manager.

These solutions do more than give Apple users access to Salesforce contacts. They create a way for Salesforce contacts to be shared from one account amongst hundreds of users. This has the potential to leverage SaleForce CRM data much more effectively throughout the enterprise.

There are other third party solutions and most must be configured and installed for each user. They almost always require upkeep and micromanagement. CiraSync cuts out this mess. One group administrator can distribute and update contacts to many individuals.  That means your entire accounting and support teams can piggyback off the salesforce contact data.

At only one dollar, per user, per month, CiraSync accomplishes this task.  By accessing the API of salesforce, copying contacts from the cloud, then distributing those contacts though Microsoft Office 365 to multiple users, CiraSync closes the “Mac” gap.  Best of all there’s no desktop software, no smartphone software, no server software – Just the cloud.

This comes to users as perhaps the most straight forward, and hassle free solution available on the market. If you’re an administrator or even an individual who has been frustrated by this lack in coverage, lean more here.