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Support Articles
How to Rename a Synced Calendar | CiraSync
Yes, you can rename calendars, and all users in your tenant should be able to see the changes once a sync is performed. Please do the following to rename your calendars and sync this change to your users: Click the calendar you would like to edit in the...
Can users in my tenant add their smartphone contacts to contact lists managed by CiraSync?
CiraSync is a one-way sync from the Source to the user’s mailbox. The program is meant to sync contacts from Office 365 GAL, Public Folders, and Shared Mailboxes to the user desktop mailbox. From there, the smartphones will sync these contacts using the Native...
Syncing iCalendars with CiraSync
This guide shows how to sync iCalendars to Outlook- and Exchanged-enabled smartphones with CiraSync. However, if your Calendars are Outlook Web App Links instead of iCalendars, check out how to convert them to iCalendar attachments with this article. Instructions Log...
Contact photos are not syncing to my phone. What should I do?
If you are a CiraSync Personal Edition customer, please note that Personal Edition is a limited capability version of Enterprise Edition. Personal Edition does not include contact photo sync. If you are interested in CiraSync Enterprise Edition, contact us to get...
How long does it take to receive an invoice from CiraSync?
Invoices are sent immediately and should appear in your inbox within 30–40 minutes. For more information on pricing and payment options, check out our Pricing FAQ.
During a CiraSync sync task, what will happen if there is a contact in the sync configuration that already exists in a user’s mailbox?
During the sync process, CiraSync will look for any duplicates. CiraSync considers a contact as a duplicate if the email address in each contact are identical. When CiraSync finds a duplicate contact, they will merge the contact in the sync configuration to the...
If I accidentally deleted a contact from my smartphone, will it also delete from the CiraSync contacts on my Outlook?
CiraSync is a one-way sync in terms that it will never write back to the source (GAL, Public Folder, etc). However, any changes users make to their phone contacts will propagate to their Outlooks / mailboxes. If changes are performed on CiraSync managed contacts,...
Is there a way to remove or exclude specific contact fields of contacts synced by CiraSync?
It depends on the field you are trying to exclude. If you are trying to exclude the primary email field, then that isn’t possible. CiraSync is coded to push the primary email by default. This cannot be changed. However, instead of adding external contacts to...
