IT Management
Enabling Native Sync on Smartphones
If you are using CiraSync to sync Office 365 contact subfolders, they may not show up on your smartphone. This usually occurs on older iOS and Android devices. There are two solutions available for this problem: Enabling the Mobile Exchange Connector Enabling Native...
Securing the CiraSync Service Account
For CiraSync Enterprise Edition, we recommend that users create a dedicated Service Account to serve as the Global Administrator for CiraSync. The Service Account does not need to have Global Administrator role beyond the first login. The account can be demoted to a...
Assigning Admin Roles to the CiraSync Service Account
When upgrading to CiraSync Enterprise Edition, a dedicated service account with the Global Administrator Role is required. However, after signing in to the CiraSync Enterprise Edition for the first time, the service account can be demoted by assigning the service...
Setting Office 365 CiraSync Data Residency
At CiraSync, there are cloud workers that sync information to smartphones and Exchange mailboxes. The workers build temporary databases from Public Folders and the Global Address List. CiraSync has data centers in the European Union (EU) and North America. This guide...
QuickStart Guide for CiraSync Personal Edition
CiraSync Personal Edition is a free and limited-capability version of the Enterprise Edition and can be managed from the central dashboard for up to 15 users. Only a single contact, Public Folder, or calendar source can automatically synced once a week for a maximum...
Cleaning up Contacts and Calendars from Targeted Users in CiraSync
When one of your employees leaves your company, you may have already removed their CiraSync license. However, they still have access to the Contacts and Calendar events pushed by CiraSync to their smartphones. This guide shows the two ways to clean up Contacts and...
Our users aren’t getting their voicemails rolled over to their emails. What should I do?
CiraSync does not do interact with voicemails or email. CiraSync is a SaaS cloud platform that syncs Shared Contacts, Calendars, and Sticky Notes from the Office 365 Global Address List, a User Mailbox, and/or Public Folders.
Setting up Roles-Based Administration to Manage CiraSync
After performing your first Contact or Calendar sync, you may want to secure, restrict, or expand user access to the Dashboard in CiraSync Enterprise Edition. This guide shows how to set up roles-based administration for CiraSync users. Instructions Log in to the...