Is there a way to remove or exclude specific contact fields of contacts synced by CiraSync?

CiraSync Knowledge Base

Updated on Jan 15, 2026 Tags: Contact Sync Support Articles

It depends on the field you are trying to exclude. If you are trying to exclude the primary email field, then that isn’t possible. CiraSync is coded to push the primary email by default. This cannot be changed. However, instead of adding external contacts to your AD, you can add these external contacts to a Public Folder or Shared Mailboxes. This would allow you to create contacts without providing an email address, and only the information you provide will populate.

If you want to hide other fields, you can go into the Contact Fields settings and uncheck the Write box for the corresponding Contact Field that you wish to hide.

If you want to sync a specific field like Contact Notes, check out this FAQ.

Removing a Contact Field is a way to deal with unwanted merged or duplicate contacts. For more solutions to this issue, check out this FAQ.

Wondering why you can’t sync the Middle Initial or Name field? Normally, Exchange Online and Office 365 do not have a Middle Name/Initial Field. However, CiraSync has recently introduced a workaround for this. Check out our FAQ to learn How to Start Syncing the Middle Name/Initial Field.

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Ema Zulic

Ema Zulic is the Vice President of Product Management and Customer Support at Cira Apps Ltd, where she drives product strategy, customer experience, and global support operations. With over 10 years of SaaS support expertise and more than 20 years of overall customer support leadership, Ema is blending deep technical insight with a passion for building high‑performing, customer‑centric teams. Her work focuses on delivering intuitive products, refining support processes, and creating seamless experiences for enterprise organizations. Outside of her leadership role, Ema shares practical, real‑world guidance to help companies strengthen their support models, improve operational efficiency, and elevate the customer journey.

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