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When I log in to the CiraSync dashboard, I get a pop-up prompting me to add a real Point of Contact. However, there is no way to add one. What do I do?
To solve this issue, log in to the CiraSync dashboard with the tenant service account in an incognito window. The CiraSync dashboard should let you add a Point of Contact. NOTE: If the tenant does not have a tenant service account, you can log in to the Global Admin...
Why does CiraSync not sync the Middle Initial Field that is in the Exchange Online Contact details?
Microsoft 365 contact details do not contain the Middle Name or Middle Initial field. Furthermore, the Middle Initial Field is a field automatically synced by Azure AD by default (dirsync). CiraSync has recently introduced a new feature for users who want to sync the...
How to Enable the Mobile Exchange Connector on iOS and Android
To optimize your experience with CiraSync on smartphones, it’s crucial to understand how to enable the Mobile Exchange Connector. If you’ve noticed that your Microsoft Office 365 calendar and contact subfolders aren’t displaying on your smartphone,...
Enabling Native Sync on Smartphones
If you are using CiraSync to sync Office 365 contact subfolders, they may not show up on your smartphone. This usually occurs on older iOS and Android devices. There are two solutions available for this problem: Enabling the Mobile Exchange Connector Enabling Native...
Why does CiraSync take so long to sync my contacts and calendars?
There are multiple factors that can affect CiraSync performance. These include the following: Number of mailbox in a tenant Amount of updates that need to be made Type of data that needs to be written in Current performance of Exchange Web Services (EWS) Below are...
Adding Contacts to Public Folders with the Cira Mobile App | CiraSync
CiraSync is a one-way sync from the Source to the user’s mailbox. The solution syncs contacts from the Office 365 GAL, Public Folders, and Shared Mailboxes to the user desktop mailbox. From there, the smartphones sync the contacts using the Native Exchange Connector...
Adding and Syncing Outlook Contacts with Extensions with CiraSync
This guide shows how to do the following: Add phone number extensions to Outlook Contact items. Sync phone numbers with extensions using CiraSync so users in your tenant can call these numbers with the extension already dialed. NOTE: Caller ID will not work for GAL...
How to Create CiraSync Contact Collections — CiraSync
Contact Collections are a CiraSync-specific functionality. This provides flexibility because it allows for the categorization and organization of users in the Global Address List. Contact Collections can then be used as a target, and, in some cases, the source of a...
