Syncing Contact Photos with CiraSync Enterprise Edition

CiraSync Knowledge Base

Updated on Oct 27, 2025 Tags: Contact Sync Support Articles

This guide shows how to manually sync Office 365 Contact photos on CiraSync and how to enable and disable this feature CiraSync feature.

Before You Start

Photo sync is a feature only available to CiraSync Enterprise Edition (EE) users. If you are not a CiraSync EE user, check out the resources listed below, and then return to this procedure:

Instructions

Syncing Contact Photos Manually

NOTE: By default, CiraSync should already be set to sync Contact photos once per week on the weekends. However, if you would like to learn how to perform a sync manually whenever you want, please do the following procedure:

  1. Log in to the CiraSync Dashboard.
  2. Check the Update Cache box under the Sync Status pane in the top-right corner of the Dashboard.
  3. Check the Sync Photo
  4. Click SYNC NOW to run a manual sync. (See figure below.) Manual Photo Sync

Enabling and Disabling Contact Photo Sync

  1. Log in to the CiraSync Dashboard.
  2. Click the username at the top-right corner of the Dashboard.
  3. Click Settings (See figure below.) CiraSync Settings
  4. Click Contact Fields.
  5. Scroll down the Contact Fields display until you see Photo.
  6. Click the box under Write in the Photo row.
    NOTE: These boxes are checked by default.
  7. Click SAVE. (See figure below.) Enabling Photo Sync in the Settings Dashboard

If after this procedure, Contact Photos are not syncing, check out this FAQ to troubleshoot this issue.

Set up and start syncing contacts to business smartphones in less than 5 minutes.

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Ema Zulic

Ema Zulic is the Vice President of Product Management and Customer Support at Cira Apps Ltd, where she drives product strategy, customer experience, and global support operations. With over 10 years of SaaS support expertise and more than 20 years of overall customer support leadership, Ema is blending deep technical insight with a passion for building high‑performing, customer‑centric teams. Her work focuses on delivering intuitive products, refining support processes, and creating seamless experiences for enterprise organizations. Outside of her leadership role, Ema shares practical, real‑world guidance to help companies strengthen their support models, improve operational efficiency, and elevate the customer journey.

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